I had choose sofa Candy with stool from Furniture Story. Sofa is beautiful, comfy, practical and very smooth in touch (fabric Malia Silver). However, it was difficult, when I had to chase lady in r... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Really impressed with the quality of my sofas at such a cheap price, these really feel like they will last for many years unlike alot of modern sofas. They are so well made and loved having such a hu... Ver más
Great sofa, great price, great service. Just 5 weeks from order through to build and delivery - all very smooth and efficient. Gemma kept me informed and the delivery guys were very respectful, even r... Ver más
La empresa ha respondido
A beautiful Daglas armchair with a classic design appeared in my living room. The chair comes from the furniturestore. The upholstery is made of soft fabric with an unusual texture. The material I cho... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Furniture Story, home of high quality, European made sofas. Where the craftsmanship of every sofa is matched only by our professionalism in bringing you the most stylish furniture possible. Our mission statement: “Making Britain stylish, one room at a time.” drives and motivates every single member of staff. From the moment you make contact, the careful process of selecting and customising your dream sofa, right through to the installation of your new piece of bespoke furniture by our professional crew, we strive to bring the most stylish furniture to your home with unmatched professionalism. We have an extensive range of sofa’s, corner sofa’s, sofa beds and armchairs. mixed with a huge choice of fabrics, leathers and colours to give you truly bespoke pieces matched to your exacting standards.
Información de contacto
4,7
Excelente
107 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good quality furniture
Good quality furniture. Friendly service.
12 de marzo de 2023
Opinión espontánea
Fantastic
Good quality furniture. Friendly service. They did a great job. I highly recommend.
10 de marzo de 2023
Opinión espontánea
Excellent customer service
Excellent customer service, Easy website to choose the products I want
Fast and easy payment online once my choice of product was made,
Great communication of when I could expect my delivery
Pre delivery contact from both office and en route driver
Delivery on time, quick easy assembly
Product looks great I’m my new home
What more can I say…..Thank you
10 de marzo de 2023
Opinión espontánea
Amazing customer service
Amazing customer service! The quality of the sofa bed is outstanding. Very happy with everything.
22 de febrero de 2023
Opinión espontánea
Fantastic!
Gemma was fantastic and kept me up to date when my order was delayed. Gorgeous sofa, very happy!
2 de febrero de 2023
Opinión espontánea
We ordering a sofa bed Flavio turquoise…
We ordering a sofa bed Flavio turquoise turned out to be a good choice. comfortable, wonderful color and a large sleeping surface.the adventure with the delivery was not too simple but fortunately the customer service turned out to be very helpful .The only thing I can say about delivery is if you need a sofa right now, there's probably no chance ,you have to wait even if it's available! the price for the sofa is really nice (promotion). 100% Satisfied. Thank you
1 de enero de 2023
Opinión espontánea
Fantastic
Easy purchase process, quick delivery and fast set up! Thank you
28 de enero de 2023
Opinión espontánea
Excellent Personal Service
I asked advice by email, because I had already bought an armchair which was far too firm and Gemma emailed me back with lots of options. I ordered the Edinburgh suggested by Gemma and it is indeed soft enough to feel comfortable, but still firm enough to feel solid.
Gemma phoned the day before delivery and apologised for the short notice. Unfortunately we had a funeral the next day, so she managed to bring the delivery forward an hour. The people delivering were stuck in traffic, but kept me informed of the situation and still arrived with 5 mins to spare and were very apologetic. I certainly appreciated the wonderful service that I got from Furniture Story, which is quite rare nowadays, so thank you!
12 de enero de 2023
Opinión espontánea
Highly Recommend
I recently purchased a sofa and I was very happy with the whole buying experience. Gemma was very helpful and quick to respond to all my queries. The delivery was quick and efficient. I am very happy with my sofa as it was exactly what I wanted for my living room.
21 de enero de 2022
Opinión espontánea
Excellent Quality and Fantastic Service
I spent months looking for the perfect sofa, and Furniture story have well and truly delivered.
Communication confirming the sofa, material, and delivery was excellent. Gemma let me know everything was on track and gave me a delivery slot a few days before.
Delivery team Albert and Raphael gave me a 30 minute heads up, were very respectful of my home when moving in the sofa, removing their shoes when walking on the carpets and even cleared away the packaging once they had finished assembling the sofa for me. I was blown away by the customer service provided by this company.
The quality of the sofa is fantastic and exactly as described. Super soft and comfortable! VERY happy with my purchase and would recommend to anyone looking for a smooth purchase from start to finish.
12 de diciembre de 2022
Opinión espontánea
Highly recommended
Just got my nice new Flavia corner sofa bed today. Good price and so comfortable.
But I would have to say I was even more impressed with the customer service.
I had a bit of a blip with the first delivery due to mechanical problems with a vehicle, but things can happen out of our control, so will ignore that.
Customer service staff (Gemma), was very helpful and emphatic. She ensured I got my delivery the next day without fail.
Albert and Raphael delivered my sofa bed. They were absolute stars.
My sofa was very tricky going in, there was a lot of huffing and puffing lol! , but they remained professional throughout and they did everything to ensure it got positioned in my living room.
Raphael actually took my front door off, and replaced it back again just to save disappointment, as he knew how desperate I was to have my sofa.
Then they put it all together, and took all the rubbish away with them for disposal.First class service! I couldn't be happier.
I now understand why this company has high ratings, and I'm glad to add another one.
Thanks Raphael and Albert, you did a fantastic job, and thanks Furniture story (Gemma), for demonstrating what good customer service is all about.
5 de diciembre de 2022
Opinión espontánea
Cheap and good quality furniture
Bought sofa bed and it was cheap but good quality. The delivery service was very good as well.
13 de octubre de 2022
Sofa bed
I really enjoyed my new sofa bed but I expected a different colour.
5 de octubre de 2022
Opinión espontánea
Furniture story
Ordered a sofa from this company,
The customer service was excellent all the way through with any questions answered promptly and politely by Gemma,
The sofa arrived on time and was in good condition,
The two chaps delivering the sofa were helpful and polite.
All round good experience with the company and I would look at using them again in the future.
7 de junio de 2022
Opinión espontánea
Exellent service delivery came quicker…
Exellent service delivery came quicker then expect ,sofa bed is really good quality very comfortabla .Very good communication with company.Thank you
2 de junio de 2022
Opinión espontánea
Great service
Great service to such an extent that they called to offer an opportunity to deliver a week before the estimated delivery date, which worked perfectly for us!
25 de abril de 2022
Opinión espontánea
Excellent sofa great service excellent…
Excellent sofa great service excellent delivery drivers pleasant and polite great experience thankyou
25 de abril de 2022
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.