FurnitureWorld Opiniones 

555
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My mother and I had the pleasure of dealing with Ollie when we went to the Truro store to purchase an adjustable bed. Ollie is extremely patient and knowledgeable his main concern is making sur... Ver más

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Valorada con 5 estrellas sobre 5

Absolutely amazing service from Zia Roberts at Furniture World. As we are based in the Channel Islands the whole process is somewhat trickier when ordering but Zia's knowledge, helpfulness and speed... Ver más

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Valorada con 1 estrellas sobre 5

The worst furniture I have ever bought. Majority of the parts needed re-work as holes were not drilled deep enough meaning screws could not bite into intended parts. Some milled and drilled holes look... Ver más

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Valorada con 5 estrellas sobre 5

Ordered my item and straightaway received an email informing me of the next steps and the expected delivery date. Item was delivered by courier and they were great with phone calls and texts letting m... Ver más

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Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

555 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(555)

46 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Staff (Kevin) very helpful and gave us…

Staff (Kevin) very helpful and gave us useful advice. We bought a swivel chair that needed putting together on delivery. He informed us that a member of staff would do that for us. We've bought several items of furniture recently from this store and have received the same excellent service each time.

1 de octubre de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hello,
Thank you for sharing your feedback! We’re thrilled to know you had a great experience at Furniture World. We look forward to assisting you again in the future.
Best regards, Ethan.

Valorada con 4 estrellas sobre 5

Sales team in the threemilestone branch…

Sales team in the threemilestone branch was very helpful and helped me select the right mattress buy when it came to the delivery the txt informed me that I would receive a phone call in the day for a delivery solt I did not get this phone call till 30min before my delivery was due which was frustrating other than that it was okay

26 de septiembre de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Thank you for leaving a positive review. I’m sorry that you didn’t receive a call in good time on the day of delivery. This will be fed back to the delivery teams to ensure we improve our communication in future.

Valorada con 5 estrellas sobre 5

Great sofa and great service

Bought two fantastic sofas from the Plymouth branch
One sofa was faulty and Hollie worked hard with the supplier to get us the right resolution and we’re really happy with the service we received
Would recommend

26 de septiembre de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 1 estrellas sobre 5

Table scratched

Ordered a lovely corner dining table . Corner seating and bench all lovely but the table top is covered in scratches it looks the way you would expect the table tops to be after a few years wear and tear. I thought maybe I had missed protective film but I hadn’t it’s the actual top, all over the full top is scratched not one area isn’t - very strange as seating new and spotless, it doesn’t even scratch easily , the courier had it for over two weeks but don’t think they could have scratched it this much?? I should have dealt with it earlier but work, life got in the way …

14 de agosto de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, we have looked on our system and we do not have orders matching your name or reference number. We are sure that you have indeed reviewed the wrong company by mistake. Please would you consider removing the review and posting on the correct companies page. Thank you

Valorada con 1 estrellas sobre 5

I purchased an armchair on the 1st of…

I purchased an armchair on the 1st of July 2024, was told 6 to 8 weeks for delivery, i eventually had it delivered after many phone calls to newquay furniture world on the 19th September 2024, 11 and a half weeks, not good enough, will not be shopping at furniture world again, must point out the staff were not at fault, it was the couriers, very poor service

19 de septiembre de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

I am sorry that you felt you could only award us 1 star in your review because you were disappointed with the slightly extended delivery time. We explained at various times through the order process that the supplier was using a courier to bring your goods down to us and there was a delay on this which was outside our control. We made several calls to the supplier to try and speed up their delivery process. Our notes show that we had several conversations with you explaining the reason behind the delay and we arranged for the chair to be pre-booked before arrival to avoid any further delays in delivery out from our warehouse.

Valorada con 5 estrellas sobre 5

Very good customer service

Very good customer service. Delivery was prompt and mattress put upstairs in the bed no extra charge. Very happy with purchase from start to finish.

19 de septiembre de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

I recently visited Furniture world in…

I recently visited Furniture world in Truro. I was greeted by Ian and he was super friendly, his product knowledge was great and he definitely gave some great advice.
Although I sadly didn’t decide to purchase a sofa in the end for personal reasons, I would just like to commend him for what great service I got.
I’d definitely deal with him when it comes to purchasing a new mattress in the future.

10 de septiembre de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

A good experience

From the time I saw my chest of drawers,the assistant who served me,the update and finally delivery were so smooth. Everyone was very polite,not pushy. Pleased with the product.

30 de agosto de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

Well done

From ordering my product was excellent on the delivery of my product and time was excellent and the person that delivered were well mannered and on time done everything that they could do.

28 de agosto de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

Really great service from start to…

Really great service from start to finish. From walking in to choose our sofa to the delivery into my home the service has been fantastic. The salesman at the store was friendly and not pushy at all. He considered our requirements and gave us options that would fit our family.
The delivery guys were both respectful of our home and friendly.

29 de agosto de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 4 estrellas sobre 5

Good and helpful Staff and Service

The attending salesman was both polite and very helpful. Giving information and guidance when asked for and needed. Delivery was prompt and on time and the delivery guys were very polite also. All round a pleasant and good experience 😁

17 de agosto de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

From our first visit through to us…

From our first visit through to us completing a purchase the staff at Plymouth Furniture World were welcoming and helpful - a particular ‘Well Done’ to Don Johnson, nothing too much trouble and real interest in helping us with our purchase.
The delivery team were also helpful in arranging and then completing the delivery

12 de agosto de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

The Bed

Delivery men 2 extremely nice men,old bed taken away new bed unpacked and assembled.
Most helpful and polite.
Bed great quality and very comfortable!
Tim the salesman at Newquay very knowledgeable and helpful,as always first class service from Furniture World.

21 de agosto de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

I bought a divan and mattress from…

I bought a divan and mattress from furniture world. In store they were incredibly helpful but also allowed me to take my time and browse which I always appreciate in a store visit. When purchasing the bed, they made me aware of all potential extra costs and all the options available to me. Delivery of the bed was smooth, it arrived within the time frame specified and they finished the delivery within 10 minutes! Very happy with the bed and the service provided.

20 de agosto de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

Good quality products, competitively priced

The staff in the Newquay branch are always very helpful and well informed. The purchase seems to be of good quality. When there was a delay in the arrival of the product, Furniture World did a good job in finding an alternative source, and prompt delivery. The courteous delivery team kept me well informed of timing.

23 de julio de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

I bought a sofa

I bought a sofa. The Sales person was most helpful, answered all my questions kindly, and honestly.
The delivery team gave me a call in the morning, arrived on time, dismantled and carried it in and re assembled.

15 de mayo de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

Absolutely wonderful experience from…

Absolutely wonderful experience from Ollie and the team at Truro. Beautifully set out store with high end quality pieces at good prices. Did shop around but ended up comparing everywhere else to Furniture World, no competition for me! Bought some lovely lounge and kitchen furniture, a mattress and an ex display sofa, all delivered perfectly and incredibly well packaged. Absolutely first class local company to deal with, will not ever go anywhere else now, couldn't recommend highly enough!!

13 de junio de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

Very helpful and knowledgable salesman

Very helpful and knowledgable salesman. Delivery 7 weeks from order, efficient and smooth. Really comfortable sofa, very pleased.

15 de julio de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Valorada con 5 estrellas sobre 5

Friendly sales staff at the St Austell…

Friendly sales staff at the St Austell branch, not the slightest bit pushy. They were very well informed and found us the best deal, even arranging to remove our old mattress. We received a call to arrange a convenient delivery date. The delivery men called ahead on the day of arrival and provided a 2 hour time slot. They arrived well within the time given, were friendly and polite and took away all the packaging. The delivery took just a few minutes, everything was very smooth and professional from start to finish, thank you

1 de julio de 2024
Opinión espontánea
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Respuesta de FurnitureWorld

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

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