Bad to worse. Not only did the charger not work and charge a £50 deposit for both failed attempts to charge - the money is not "pending", it has actually been taken by Fuuse. No refund after 5 wor... Ver más
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Consulta las opiniones de los clientes
Of all the EV charging providers out there, this has to be one of the worst. You’d think it would be fairly simple, the technology has been around for a while now. But no. The charger got stuck on ‘co... Ver más
Zero helpline. Product wouldn't release charging cable until id paid for 2 more charges which will be refunded at a later date. Terrible terrible service - no service in fact.
Robin provided all the information needed on the first request to enable the switch over of our chargers from WIFI to ethernet. Great Service. Thanks Guys.
Información sobre la empresa
Escrito por la empresa
Fuuse is the flexible back office for EV chargers. Save energy, reduce costs, access more chargers, resolve problems quickly and generate revenue all through one fully configurable back office system. We offer support for you, your chargers and your drivers. We offer two categories of support to suit the needs of your business: EV Charger and Driver Support and Fuuse Platform Support. Our packages include 24/7 driver support, proactive charger monitoring and ongoing platform assistance.
Información de contacto
The Chapel, White Cross Business Park, South Road, LA1 4XQ, Lancaster, Reino Unido
- 03330905757
- support@fuuse.io
- fuuse.io
1,7
Muy malo
47 opiniones
Ha contestado el 13% de las opiniones negativas
Suele responder en menos de 1 semana
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Fantastic communication and service
From start to finish communication with Fuuse has been second to none. Kurt in particular has been fantastic, always at the end of the phone and massively helpful in assisting us to deliver a complex bespoke project in central London for a very particular Client. Cannot recommend enough, we look forward to working with Fuuse again in the not-so-distant future.
21 de diciembre de 2023
Opinión espontánea
We’ve been using Fuuse for over a year…
We’ve been using Fuuse for over a year now with 27 chargers on the platform for Arkell’s Brewery. The support team have been brilliant throughout especially Robin helping with onsite setup issues and queries. It’s been great to see the backend platform become more user friendly and extremely easy to monitor the network from anywhere and make changes. Since Kurt has joined the team it’s been great to have a direct point of contact for any other issues and future plans we have. Looking forward to adding more chargers to network soon.
28 de noviembre de 2023
Opinión espontánea
Excellent customer service
Excellent customer service and quick to respond to any queries.
9 de noviembre de 2023
Opinión espontánea
A great platform for EVCs
As an installer, Fuuse offers us the service and support we're looking for. The team are always on hand to help us where needed and the integration is simple and professional. A great platform for EVCs
9 de noviembre de 2023
Opinión espontánea
Fantastic support
I recently worked on a support case with Fuuse and was really impressed with the service and support given by one of the Customer Success Managers.
An installer using the Fuuse platform to manage our hardware needed some guidance on his first install. Dana was patient, professional and very knowledgeable, guiding the installer through the configuration process. End result was a happy installer and a very happy end customer.
Fantastic customer service from Team Fuuse.
9 de octubre de 2023
Opinión espontánea
Useless Android app
Android app requests details of credit card and postcode. Postcode will not accept alpha characters so useless.
14 de julio de 2023
Opinión espontánea
Respuesta de Fuuse
Thank you for your feedback. We're sorry you didn't have the best experience with our app. The issue you're referring to has since been resolved with our payment service. We hope you are willing to give the Fuuse Driver App another try in the future.
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