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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My package was sent straightaway and I received it withing 2 business days of ordering. Well packaged, perfect condition and very reasonable pricing. Highly recommend Gamers@Hart!

Valorada con 5 estrellas sobre 5

I had never heard of Gamers@Hart before, and only came across them when I was trying to find somewhere that had the Tau Twin Lance in stock, and used Google's "shopping" search. They did have it, at a... Ver más

Valorada con 5 estrellas sobre 5

A complete misunderstanding on my part when placing an order. Peter, who I’m assuming is the manager, sorted it out brilliantly and aired his frustrations in an ordered and well versed manner. C... Ver más

Valorada con 5 estrellas sobre 5

Delivery was so fast don't think i finished paying yet! But in all seriousness great service, and will definitely buy from them again 👍🏾

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Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Delivery was so fast!

Delivery was so fast don't think i finished paying yet! But in all seriousness great service, and will definitely buy from them again 👍🏾

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service all round.

Exceptional. Ordered for the first time yesterday and the game has already arrived less than 24 hours later (free delivery) and very well packed. An excellent go to from now on and really puts the bigger retailers to shame. Thanks team!

31 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I had never heard of Gamers@Hart before, and only came across them when I was trying to find somewhere that had the Tau Twin Lance in stock, and used Google's "shopping" search. They did have it, at a great price, and it was delivered in under 24h for free. Excellent service - I don't usually bother with reviews but really can't fault them.

26 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love'em

Great at many things but the 2 things that I like best is (1) Their preorder system.
(2) Social engagement
Love'em

5 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Attitude from Peter

Their customer service, in particular, Peter, is appalling.
I inadvertently ordered an incorrect item (don't really know these products, it was intended as a gift).
I notified them within five minutes to cancel. This was ignored and they processed and dispatched anyway.
I then got lengthy emails from the incredibly rude Peter, who was accusing me of using bots to make purchases (I have no idea how to do so), and basically got told off by him like I was done kind of child.
I was then told I'd have to pay additional fees plus postage as apparently it costs them to reply to an email.
Their attitude toward cancellations is disgusting.

2 de marzo de 2026
Opinión espontánea
Logotipo de Gamersathart

Respuesta de Gamersathart

Thank you for your review - it's helpful for people to know that we take the current issues around people ordering, then rapidly cancelling orders, for certain card games seriously.

As we shared in our emails, this is because we have bank charges twice - once when you buy, once when we refund. For almost every item in our webstore this isn't an issue. But for Pokemon, and select other card games, this can run into hundreds of pounds per month.

As we shared in the emails, this isn't just because of bots, but people not taking due care and attention when ordering.

We do have warnings, like this one, right next to the button when ordering an Ascended Heroes ETB:

PLEASE NOTE: If you cancel this item after we have charged your card, you will incur a 5% fee to cover bank charges. This is due to a very large number of customers asking for refunds on Pokemon products. For preorder products, you can cancel your preorder just by logging into your account if you change your mind before we charge you (about 7 days before release).

I would note that the 5% fee is to cover bank charges, and we don't add any extra administrative charges.

For any onlookers, it's important we share honestly that if you are a customer acting in good faith, we're delighted you're ordering with us. However we are not ashamed of taking action against people who do not use the site appropriately and seek to gain an unfair advantage when buying Pokemon.

Valorada con 5 estrellas sobre 5

Highly recommended

Accessory sets arrived in perfect condition. Well packed with packing peanuts. Incredibly fast shipping!
Thank you to Peter and Jeni :)

7 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Small Business

Ordered two Dragon Shield Landfall Series sleeves and they arrived the next day. Not only were they cheaper than the previous ones I had purchased from another store, they were packed immaculately, and the free next day delivery on orders above £20 really surprised me. Definitely ordering all of my future MTG items from this fantastic small business!

31 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Proper Shop, Proper Morals, Proper Understanding

A complete misunderstanding on my part when placing an order. Peter, who I’m assuming is the manager, sorted it out brilliantly and aired his frustrations in an ordered and well versed manner.

Clearly a well ran store that places true hobby enthusiasts at the core of its values and in a world of scalpers and fraudsters - stores like these need protecting and supporting.

All the best! I’ll read product descriptions with increased comprehension in future and if I have any questions, send an email in advance.

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer care

Reached out to them via email, had a conversation and made my purchase. Package was shipped the next day, received it the day after. Free delivery yet item was carefully (and responsibly) packaged, and even included a small free gift. These guys are great!

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would buy again

I have ordered a Riftbound booster box and the order came very quickly and in excellent condition. I would recommend. Thanks Peter and Jeni.

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I found them purely by accident...

I found them purely by accident via searching online for Digimon Card Game booster boxes - I'm so glad I did! Their prices are highly competitive and fair, with free shipping for orders over £20 - which is sent NEXT DAY if ordered before 3pm! They also arrived very well packaged, so they arrived all safe! I'm SO happy with the customer experience with Gamers@Heart (if I were local to me, I would pop into the store!) and I hope to purchase all my future Digimon Card Game packs with them! - Thank you so much!

14 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing shop

Had exactly what I was looking for and at the best price I could find online. Quickly shipped and great communication. Will definitely be returning to them in future. Very impressed.

22 de enero de 2026
Opinión espontánea

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