Gamersathart Opiniones 

259
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to buy on there website and really fast shipping/delivery just an all around great experience. received my order in perfect condition and also received a lovely card saying thanking me for my pur... Ver más

Valorada con 5 estrellas sobre 5

Had a really good experience ordering from here. Will definitely use again. Order was sent promptly and packaged well. Appreciated the handwritten note as well. They have a good pricing structure and... Ver más

Valorada con 5 estrellas sobre 5

Pre ordered my son’s Digimon box from here . It came today . Very easy transaction . Was kept up to date with the order . Fantastic service would recommend.

Valorada con 5 estrellas sobre 5

Communication was great, dispatch and delivery was extremely quick, the items where well packaged which was great as I had mentioned I wanted them for a sealed collection, and the price was awesome.... Ver más

Información sobre la empresa

  1. Tienda de juegos
  2. también en la categoría
  3. Tienda de hobbies

Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

259 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(259)

66 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional service all round.

Exceptional. Ordered for the first time yesterday and the game has already arrived less than 24 hours later (free delivery) and very well packed. An excellent go to from now on and really puts the bigger retailers to shame. Thanks team!

31 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love'em

Great at many things but the 2 things that I like best is (1) Their preorder system.
(2) Social engagement
Love'em

5 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Attitude from Peter

Their customer service, in particular, Peter, is appalling.
I inadvertently ordered an incorrect item (don't really know these products, it was intended as a gift).
I notified them within five minutes to cancel. This was ignored and they processed and dispatched anyway.
I then got lengthy emails from the incredibly rude Peter, who was accusing me of using bots to make purchases (I have no idea how to do so), and basically got told off by him like I was done kind of child.
I was then told I'd have to pay additional fees plus postage as apparently it costs them to reply to an email.
Their attitude toward cancellations is disgusting.

2 de marzo de 2026
Opinión espontánea
Logotipo de Gamersathart

Respuesta de Gamersathart

Thank you for your review - it's helpful for people to know that we take the current issues around people ordering, then rapidly cancelling orders, for certain card games seriously.

As we shared in our emails, this is because we have bank charges twice - once when you buy, once when we refund. For almost every item in our webstore this isn't an issue. But for Pokemon, and select other card games, this can run into hundreds of pounds per month.

As we shared in the emails, this isn't just because of bots, but people not taking due care and attention when ordering.

We do have warnings, like this one, right next to the button when ordering an Ascended Heroes ETB:

PLEASE NOTE: If you cancel this item after we have charged your card, you will incur a 5% fee to cover bank charges. This is due to a very large number of customers asking for refunds on Pokemon products. For preorder products, you can cancel your preorder just by logging into your account if you change your mind before we charge you (about 7 days before release).

I would note that the 5% fee is to cover bank charges, and we don't add any extra administrative charges.

For any onlookers, it's important we share honestly that if you are a customer acting in good faith, we're delighted you're ordering with us. However we are not ashamed of taking action against people who do not use the site appropriately and seek to gain an unfair advantage when buying Pokemon.

Valorada con 5 estrellas sobre 5

Highly recommended

Accessory sets arrived in perfect condition. Well packed with packing peanuts. Incredibly fast shipping!
Thank you to Peter and Jeni :)

7 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Small Business

Ordered two Dragon Shield Landfall Series sleeves and they arrived the next day. Not only were they cheaper than the previous ones I had purchased from another store, they were packed immaculately, and the free next day delivery on orders above £20 really surprised me. Definitely ordering all of my future MTG items from this fantastic small business!

31 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Proper Shop, Proper Morals, Proper Understanding

A complete misunderstanding on my part when placing an order. Peter, who I’m assuming is the manager, sorted it out brilliantly and aired his frustrations in an ordered and well versed manner.

Clearly a well ran store that places true hobby enthusiasts at the core of its values and in a world of scalpers and fraudsters - stores like these need protecting and supporting.

All the best! I’ll read product descriptions with increased comprehension in future and if I have any questions, send an email in advance.

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer care

Reached out to them via email, had a conversation and made my purchase. Package was shipped the next day, received it the day after. Free delivery yet item was carefully (and responsibly) packaged, and even included a small free gift. These guys are great!

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would buy again

I have ordered a Riftbound booster box and the order came very quickly and in excellent condition. I would recommend. Thanks Peter and Jeni.

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I found them purely by accident...

I found them purely by accident via searching online for Digimon Card Game booster boxes - I'm so glad I did! Their prices are highly competitive and fair, with free shipping for orders over £20 - which is sent NEXT DAY if ordered before 3pm! They also arrived very well packaged, so they arrived all safe! I'm SO happy with the customer experience with Gamers@Heart (if I were local to me, I would pop into the store!) and I hope to purchase all my future Digimon Card Game packs with them! - Thank you so much!

14 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing shop

Had exactly what I was looking for and at the best price I could find online. Quickly shipped and great communication. Will definitely be returning to them in future. Very impressed.

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a few games from here

Ordered a few games from here, always prompt and reliable. They do ALL compostable packaging. Often joint cheapest on internet. Real actual human shop. Best positive was small glitch recently, sorted it super fast no bother.

14 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

An amazing hiding gem for all TCG fans

An amazing hiding gem for all TCG fans, I popped into their store, and was met with above and beyond customer service, very well priced, great condition and verity of products, a genuine shop for the people!!
This type of customer service goes a long long way, please keep up what you do, and I'll be back, thank you so much for your great, and polite customer service!!

13 de diciembre de 2025
Opinión espontánea

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