I have placed several orders with Gardening Direct since hearing about them from Spring onwards this year. The products purchased have all arrived, well packaged (apart from a clumsy courier driver).... Ver más
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Consulta las opiniones de los clientes
Ordered and paid ahead of time for sweet peas and petunias. When the order came it was only petunias and no explanation about sweet peas so phoned up to be nonchalantly told that they had sold out... Ver más
I ordered Aubrieta Katie Mix plugs on the 5/9/26 and they arrived on the 11/9/26. That is what I call quick delivery. The plant plugs were in excellent condition. They were planted out on the 18/9/2... Ver más
La empresa ha respondido
When our order first arrived I believe it was with delivery co that made it arrive so late. It took time but new delivery arrived very good. All plants growing well on our balcony.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Información de contacto
Reino Unido
- gardeningdirect.co.uk
4,2
Muy bueno
25 mil opiniones
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The person I spoke to was very polite…
The person I spoke to was very polite and helpful, she explained how the error had occurred in the billing for my order and arranged an immediate refund
28 de agosto de 2026
Respuesta de Gardening Direct
Kathleen Townsend,
We're so pleased to hear that our team member was able to politely and helpfully resolve the billing error for your order and arrange a prompt refund. Thank you for sharing your positive experience!
Kind regards,
Gardening Direct Customer Service
My delivery came promptly
My delivery came promptly, very well protected and of good quality. I will certainly be using them again
11 de septiembre de 2026
Respuesta de Gardening Direct
customerAvril,
We're so pleased to hear that your delivery arrived promptly, was well protected, and of good quality. We truly appreciate your positive feedback and look forward to serving you again!
Kind regards,
Gardening Direct Customer Service
The plants arrived in perfect condition…
The plants arrived in perfect condition on time by the couriers. What more could I want
7 de septiembre de 2026
Respuesta de Gardening Direct
Mrs J Launder,
We're so pleased your plants arrived in perfect condition and on time. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Plants arrived in very good condition
Plants arrived in very good condition and were as described in the on-line catalogue.
14 de septiembre de 2026
Respuesta de Gardening Direct
Brian Allen,
We're so pleased your plants arrived in very good condition and matched their description in our online catalogue. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Careless packing.
The items I ordered were delivered in a box with Pansies at the bottom, and then, Hyacinths and Alliums plonked on top of them, which resulted in the pansies very squashed and flattened, and some broken.
I undid the package and put them in the Greenhouse, and, managed to revive some enough to be used, but, as it was the pansies that I most wanted, I was disappointed.
14 de septiembre de 2026
Respuesta de Gardening Direct
Kathleen Cooke,
We are truly sorry to hear that your pansies arrived squashed and damaged due to the packaging. We understand your disappointment, especially since the pansies were what you most wanted. We are reviewing our packing methods to prevent this from happening again.
Please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Gardening Direct Customer Service
Respuesta de Gardening Direct
Thank you for your positive feedback, we appreciate it.
Kind regards,
Gardening Direct Customer Service
Plants were in excellent condition when…
Plants were in excellent condition when they arrived.
3 de septiembre de 2026
Respuesta de Gardening Direct
Mrs Joan Edgar,
We're so pleased to hear that your plants were in excellent condition when they arrived! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Easy online ordering and arrived on…
Easy online ordering and arrived on time always turn into lovely flowers will use again
4 de septiembre de 2026
Respuesta de Gardening Direct
Sharon O,
We're so pleased to hear that you found our online ordering easy and that your flowers arrived on time and turned out lovely. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Respuesta de Gardening Direct
Jenny Wren,
We're so pleased to hear that you were happy with your order, especially the careful packaging and super quick delivery. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Can't get the staff !!!
Only gave 3* because of the incompetence of the delivery company – 'InPost'
The hanging basket plants were dry & half dead after a 10 day transit !!
Some of the plants were lose in the box along with 50% of the compost, so had obviously been tipped upside down.
Gardening direct shipped a free replacement that arived in 3 days in good condition.
11 de septiembre de 2026
Respuesta de Gardening Direct
John Davies,
We're truly sorry to hear about the issues you experienced with your initial delivery, particularly the condition of the plants and the damaged packaging. It's clear that the handling by the delivery company was not up to standard. We're glad we could send a replacement that arrived in good condition.
Kind regards,
Gardening Direct Customer Service
Poor service
I bought pack of 3 Gerberas. One looked almost dead on arrival and one was pretty poor.
They sent me the cost of one with hardly any apology or anything for compensation. What's the good of that? They had run out of the plant and I couldn't send elsewhere for a replacement without the cost of delivery.
Why didn't they send new plants? I ended up with one out of the three.
12 de agosto de 2026
Opinión espontánea
Respuesta de Gardening Direct
Pauline Cox,
We are truly sorry to hear about the condition of the Gerberas upon arrival and your disappointment with the resolution. We understand your frustration at receiving only one viable plant out of three. We are reviewing our plant handling and customer service procedures to prevent similar issues.
Please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Gardening Direct Customer Service
As I always say I am very happy with…
As I always say I am very happy with the service I have had and the quality of the plants I have received
3 de septiembre de 2026
Respuesta de Gardening Direct
Ida Leigh,
We're so pleased to hear you're very happy with the service you've received and the quality of the plants. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Lovely healthy plants
Lovely healthy plants, carefully packed and arrived in tip top condition. All now potted on or planted out and flourishing in the autumn sunshine.
11 de septiembre de 2026
Respuesta de Gardening Direct
Ian Adams,
We're so pleased to hear your plants arrived in tip-top condition and are now flourishing in the autumn sunshine! We appreciate you sharing your positive experience.
Kind regards,
Gardening Direct Customer Service
Respuesta de Gardening Direct
Elizabeth Rosemary Yapp,
We're delighted to hear that you found the ordering process easy, that your delivery was prompt, and that you received excellent plants! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Trailing pansy for winter baskets.…
My order was delivered quickly and in good condition at a reasonable price.
10 de septiembre de 2026
Respuesta de Gardening Direct
Gail,
We're so pleased your order arrived quickly and in good condition, and that you found the price reasonable. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Fantastic service
Fantastic service. Great plants. Very healthy, good condition. Already planted out and doing well.
The delivery service is extremely good.
3 de septiembre de 2026
Respuesta de Gardening Direct
Customer,
We're so pleased to hear that you received fantastic service and that your healthy plants are already thriving after being planted. It's wonderful to know our delivery service met your expectations!
Kind regards,
Gardening Direct Customer Service
Arrived in good condition and well…
Arrived in good condition and well packaged
4 de septiembre de 2026
Respuesta de Gardening Direct
Mrs Linda Najim,
We're so pleased to hear that your order arrived in good condition and was well packaged! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Respuesta de Gardening Direct
Gee,
We are so happy you received great plants and excellent service! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Lovely plants
Lovely plants, efficient ordering service. Plants arrive in good condition.
4 de septiembre de 2026
Respuesta de Gardening Direct
S.J.Overy,
We're so pleased to hear that you found our plants lovely and our ordering service efficient. It's wonderful to know your plants arrived in good condition. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Part order received
I have received two of the items I ordered, and these plants are fine.
Still awaiting the final 2 items.
10 de septiembre de 2026
Respuesta de Gardening Direct
Shareshill Post Office & Store,
We're glad to hear the plants you received are fine! We are actively checking on the remaining items for you.
Kind regards,
Gardening Direct Customer Service
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