The Garden Trellis Company Opiniones 

1096
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... Ver más

Valorada con 5 estrellas sobre 5

I’m still waiting for part of my order!! Quality looks very good, but long wait times, and only part of order turned up! Update: After speaking to a very helpful lady, the missing posts were locat... Ver más

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Valorada con 5 estrellas sobre 5

I have recently purchased 3 privacy garden trellis, posts and toppers from this company. They were delivered by a very friendly delivery man who answered my questions about fitting them onto a very o... Ver más

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Valorada con 3 estrellas sobre 5

I first came across this company through various garden designers I follow on Instagram, so I was completely bought in before ordering. I purchased posts, trellises, post caps in olive green an... Ver más

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Información sobre la empresa

  1. Tienda de suministros para vallas

Escrito por la empresa

Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

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4,5

Todas las opiniones

(1096)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good advice

Good advice, fast and efficient.

7 de noviembre de 2023
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Respuesta de The Garden Trellis Company

Thank you for the positive review!

Valorada con 2 estrellas sobre 5

OPEN DIAGONAL TRELLIS

I bought two OPEN DIAGONAL TRELLIS CORNER ARCH PANEL (70MM GAP)
Price £112.00 and left them in the packaging for a couple of months till the gardeners put the fences up. i opened the box and then painted one side of the first trellis panel in creosote and when I turned it round I found one of the timber trellis strips was split through along its length.
I then started painting the other panel and found that much of the trellis lattice strips were short of the rebated frame around the arc and were flapping. As I’d painted both before I found the issues and it’d been a couple of months since delivery I didn’t go back to the Garden Trellis Company to ask for replacements.
However I received an email today asking for a review so I’ve written one.
All I would say is the panels are not cheap, were built to order and sold as a premium product, so they should at lease check the quality before dispatching. Just bear this in mind before placing an order so you’re not disappointed

2 de diciembre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

Thank you for your review. I am very sorry to hear that the panels have arrived to you damaged, I can see that your order was delivered by an external carrier, who sadly do not always handle the parcels as carefully as we would like. It is disappointing that you did not contact us and give us the opportunity to rectify this for you before staining them as we would always look to resolve any issues of damage despite the lapse in time. We would not be able to swap these for you now as they are stained, but if you require some replacement slats to repair them, please let us know and we will send some out for you free of charge.

Valorada con 3 estrellas sobre 5

Delivery was interesting

Delivery was interesting. Emailed with a delivery date but goods arrived 5 days later with no contact or information.
2 trellis panels had a couple of unsanded slats with splintered wood showing that has now turned black.
I put them up anyway and I’ll sand the black slats down and repaint but at the prices charged I would have expected better quality control.

30 de noviembre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

Thank you for taking the time to leave us a review. I am sorry to hear that you are unhappy with your order. I can see that the initial email you were sent was a despatch notification to advise that the goods were on their way, and can take up to 5 working days. I believe Sean in our ops department called you on the morning of the delivery after chasing the courier for you to let you know it was being delivered that day. Unfortunately, as with most couriers, and especially so close to Christmas, it is very difficult to give an exact delivery date and we do try and stress this in our terms and conditions and on the order confirmation to ensure customers are fully aware of this. In regard to the issue with the panels themselves, I am very sorry to hear that they were not to our usual standard, and despite asking customers to notify us within 48 hours, we are not unreasonable, and would have certainly looked to rectify this for you. Obviously as we have not seen the panels, it is is difficult to comment, but important to note that the rear of the panels are not finished to the same standard as the fronts, having said that I have never heard of a painted panel turning black and would be interested in investigating this for you if you could email in some images we would welcome the opportunity to try and rectify this for you.

Valorada con 5 estrellas sobre 5

Perfect Customer Service

Exceedingly helpful on the phone on initial contact and thereafter. My request slightly bespoke because I needed panels to be cut, but cut they were and perfectly so. A great product delivered on time as promised. 10/10.

13 de noviembre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

We are pleased to hear you are happy with everything. Thanks for taking the time to give us the top review!

Valorada con 4 estrellas sobre 5

WPC Diagonal Trellis

I bought some WPC Diagonal Trellis and metal posts. The product seem to be very good quality as evidenced by the 15year guarantee, and they're not inexpensive!
The only disappointment was that delivery was stated as 4 weeks but I had to phone after 6 weeks for an update, with the goods being delivered the following week.

3 de noviembre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

Thank you for your feedback. We apologise that we exceeded our estimated lead time on your order. Unfortunately we had a spate of illness in the workshop which caused some delays in our paint shop. It is not usual, and we generally aim to meet the guide times on the website, but unfortunately occasionally there are circumstances beyond our control that can have an impact. I am delighted to hear that you are happy with the panels though.

Valorada con 5 estrellas sobre 5

Good quality trellis

Good quality trellis. Well packaged. Delivered promptly and when promised.

3 de septiembre de 2023
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Respuesta de The Garden Trellis Company

Thank you for the top review!

Valorada con 5 estrellas sobre 5

Timber trellis in bespoke size made…

Timber trellis in bespoke size made with high quality materials and workmanship. Good communication on delivery times.

6 de septiembre de 2023
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Respuesta de The Garden Trellis Company

Thank you for your positive review!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, very good quality products and efficient delivery. My questions were quickly and accurately answered and additional manufacturing instructions were added and included. I bought trellis panels and posts, but was very jealous when I saw the wonderful hardwood doors in the delivery van.

17 de octubre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

Thank you so much for your positive feedback, we are pleased you are happy with our service and your purchase!

Valorada con 5 estrellas sobre 5

Beyond expectation quality and service

Easy to order, great customer service when double checking the hight of the trellis for the larger sized planter, very efficient in adding the dates we were going to be away on the delivery/order summary sheet, and extremely pleasant too. Delivery with a smile and right on time with regular updates, planters were heavy too, don't know how the gentleman managed to lift them, Popey-like strength! The planters themselves are high quality, the paint finish is superb, and we were given a paint sample tin to touch up if/whenever necessary, but should last years. The colour is exactly what we envisaged (gorse green), all in all: beyond expectation quality through and through. Will definitely buy from the company again in the future. Many thanks!

3 de octubre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

We are really happy to hear you are pleased with our service and your planters. Thank you for taking the time to give us the top review!

Valorada con 5 estrellas sobre 5

Great and Efficient Service

Really impressed with this company. Having placed an order over the weekend, I needed to add to it on Monday morning and got straight through to speak to very helpful colleague and able easily to amend the order. Email for delivery 2 days later then product arrived as promised early the following morning. Highly recommended.

26 de octubre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

We are pleased to hear you are happy with our service. Thank you for taking the time to review us!

Valorada con 5 estrellas sobre 5

First class service from beginning to…

First class service from beginning to end . I altered my order and they obliged straight away the trellis is very strong and it looks so good . I ordered it painted black and it looks brilliant

25 de octubre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

Thank you for giving us the top review! We are pleased to hear you are happy with everything.

Valorada con 5 estrellas sobre 5

Trellis

Purchased several lengths of trellis to repair my existing fence. As hoped the product was of an excellent quality, which has enabled me to repair the very old fence. It now looks exceptional.
Several of my neighbours have asked about where we sourced the trellis, I was pleased to provide your web site address.

20 de octubre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

We are really pleased to hear that your repairs were successful! Thank you for taking the time to review us!

Valorada con 5 estrellas sobre 5

Trellis Review

Item is exactly as described and of excellent quality. Liam was very helpful with his advice. We were kept updated on supply and delivery dates. We would have no hesitation in recommending this Company

20 de octubre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

We are happy to hear you are pleased with your products and our service. Thank you for your top review!

Valorada con 5 estrellas sobre 5

High quality

Good quality, stylish product. Easy to use website. Delivery prompt and efficient

13 de octubre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

Thank you so much for your positive review.

Valorada con 4 estrellas sobre 5

Nice trellis

Nice trellis albeit somewhat expensive but we had a great after sales service.

12 de agosto de 2023
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Respuesta de The Garden Trellis Company

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the trellis purchased, however the review was not completed so we don't know why we never reached a 5 star review with you. We appreciate all feedback, positive or negative, as this helps us to continually improve. It would be great to hear from you as to what we could have done better for you.

Thank you for completing your review. As with all businesses at present, we are being hit with eye watering price hikes, Timber prices have risen dramatically, but we work hard at keep our costs as keen as possible and adjust our prices accordingly when the cost of raw materials fluctuates both up and down.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service - prompt delivery and superb quality of materials

15 de septiembre de 2023
Opinión espontánea
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Respuesta de The Garden Trellis Company

Thank you for the top review!

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