Gard Pro Opiniones 

Respuesta de Gard Pro

9 sept 2026

Salve Giorgio,

Ci dispiace leggere che l'esperienza con il vostro Ultra 3 non sia stata all'altezza delle aspettative, in particolare per quanto riguarda la precisione del contapassi e la ricezione delle chiamate. Capiamo anche la frustrazione riguardo alla sostituzione che non risulta essere arrivata: è una situazione che va verificata con attenzione insieme a voi.

Vi invitiamo a scrivere a supporto@gardpro.it indicando il numero d'ordine, così da poter controllare nel dettaglio lo stato della spedizione sostitutiva e trovare una soluzione.

Cordiali saluti
Il Team GARD PRO

Respuesta de Gard Pro

8 sept 2026

Hej Sam,

Tack för din recension! Roligt att höra att du fick snabb hjälp.

Med vänliga hälsningar,
The GARD PRO Team

Respuesta de Gard Pro

6 sept 2026

Hi Kate,

Thanks for letting us know, and sorry to hear the watch had issues with the screen and syncing, especially after just a week of use, and now this mix-up with the return.

We don't currently offer phone support, but please reach out to us at support@gardpro.co.uk with your order number and the tracking details for the returned parcel, so we can find out why it was refused and get your refund sorted.

Regards,
The GARD PRO Team

Respuesta de Gard Pro

27 ago 2026

Bonjour Djerroudi,

Nous sommes désolés que vous n'ayez pas reçu de réponse à vos demandes concernant le retour, ce n'est pas le service que nous souhaitons offrir. Pourriez-vous nous contacter à assistance@gardpro.fr avec votre numéro de commande, afin que nous puissions vous communiquer la procédure de retour et de remboursement sans délai ?

Cordialement,
The GARD PRO Team

Respuesta de Gard Pro

26 ago 2026

Ciao Luca,

Ci dispiace molto per l'esperienza vissuta con entrambi gli orologi, sappiamo quanto sia frustrante quando anche la sostituzione presenta lo stesso problema. Vorremmo approfondire la questione con te direttamente: ti invitiamo a scriverci a supporto@gardpro.it con il numero d'ordine, così potremo valutare la situazione, incluso quanto riguarda il conteggio dei passi, e trovare una soluzione adeguata.

Cordiali saluti,
The GARD PRO Team

Respuesta de Gard Pro

23 ago 2026

Hi Declan,

Thank you for your feedback, and we're sorry to hear the calorie tracking and heart rate readings haven't been accurate for you, and that our replies haven't felt like they were actually addressing your concern. We'd like to properly look into this for you, so please reach out to us at support@gardpro.com with your watch model and order number, and we'll make sure this gets a proper response this time.

Regards,
The GARD PRO Team

Respuesta de Gard Pro

16 ago 2026

Hi Emma,

Thank you for taking the time to write this, and I'm sorry, this isn't good enough, and I completely understand why you're frustrated. Being left without your watch, without your refund, and without a reply to your emails after your return was approved is not the experience we ever want a customer to have, least of all with a birthday present.

We want to put this right straight away. Please email us at support@gardpro.com with a mention of this review, and we'll trace your returned parcel and your refund as a priority and make sure someone follows this through with you personally until it's resolved. You shouldn't have had to chase this, and we're sorry you've been left waiting.

Best regards,
The Gard Pro Team

Respuesta de Gard Pro

13 ago 2026

Hello Ivan,

Thank you for taking the time to share your feedback, and we're sorry for the frustration this has caused. We'd like to reassure you that your cancellation request has not been refused — it's currently with our support team and in the queue for a reply. As you contacted us again only recently, you should receive a response very shortly.

To put your mind at ease: as a customer who changed their mind within the cancellation window, with the item unused and in its original packaging, your request falls squarely within your right to cancel, and our team will guide you through the return and refund process.

We're sorry the delivery arrived later than expected and that this experience hasn't met your expectations so far. If it would help, you can reach us directly at support@gardpro.com and reference your existing conversation. We're committed to getting this resolved for you.

The Gard Pro Team

Respuesta de Gard Pro

11 ago 2026

Hello Mick, thank you, this is lovely to hear.

We're sorry the original watch had an unstable heart rate reading, but we're really glad our team sorted a replacement quickly and that the new one is working reliably for you. Enjoy it, and if you ever need anything, we're here at support@gardpro.com. Thanks again for taking the time to share this.

Regards,
The GARD PRO Team

Respuesta de Gard Pro

10 ago 2026

Hi David,

and thank you for your feedback.

I'm sorry your watch failed and, just as importantly, that your first contact felt like no response at all. That's not the standard we want to set, and I understand the frustration of chasing support when a product stops working.

The good news is that your watch is covered by its 2-year warranty, and we're now in touch with you directly. We've received your video, confirmed your preference for a replacement, and are processing it so you have a working watch as quickly as possible. If you need anything in the meantime, you can reach us at support@gardpro.com and we'll treat it as a priority.

Best regards,
The GARD PRO Team