Geeknson Opiniones 

193
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I really can’t praise Geek’n’Son enough. From Terry Brooks to Anna Modlinskaya to Chris and Razik(sp?), my experience with this company has been terrific. Sure, we ran into some bumps in the road,... Ver más

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Valorada con 5 estrellas sobre 5

Delivery came a day earlier and exactly in the window specified! Only took delivery folks about 30 minutes to assemble the table! Table looks great and don’t see any visible damage. I recommend... Ver más

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Valorada con 5 estrellas sobre 5

They worked patiently and diligently to customize this table to very specific requirements. The table appears to be of excellent, top possible quality. The delivery team was very polite and did an e... Ver más

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Valorada con 5 estrellas sobre 5

I bought a Denis table. And it is absolutely beautiful. The add-ons work wonderfully. I knew that I would not be able to bring the table into my house by myself, as I have a lot of stairs, and I a... Ver más

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Información sobre la empresa

Escrito por la empresa

Geeknson is a leader in manufacturing gaming and dining tables in Europe. Among major characteristics they are renowned for: - High Quality Materials - Natural Hardwood - Handmade orders - Fully Customizable options - Europe Production - Family-run Business - Geeknson Van Deliveries - UK/Europe/US Locations


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

193 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,7

Todas las opiniones

(193)

62 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A fantastic company

Absolutely amazing quality of the table, I can't wait to get a game out. I think this may be the fastest delivering Kickstarter I've ever backed! The delivery team was very helpful, bringing everything into my house very efficiently and willing to answer any questions I had. I honestly can't say anything bad about the experience I've had with Geeknson, thanks to the team for making my table!

11 de abril de 2024
Opinión espontánea
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Respuesta de Geeknson

Hi Dominic,
We are thrilled to hear about your great experience with the KS campaign, our team is very dedicated to their projects. We’re grateful for your kind words and happy to see we met your expectations :)
Geeknson Team

Valorada con 5 estrellas sobre 5

Amazing

Amazing customer service. Table is here and it's great quality, assembled for us. Really grateful.

9 de abril de 2024
Opinión espontánea
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Respuesta de Geeknson

Thank you for sharing your kind words, always happy to see everything went smoothly :)

Valorada con 5 estrellas sobre 5

What a great delivery crew

What a great delivery crew. Top guys, very friendly and accommodating. The top looks incredible and we are so happy to have our table. Thank you Geekson, thank you delivery crew.

8 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

perfect board gaming table!

awesome table ("The Merlin" Gwen Gaming Table), delivery two months sooner than expected (which is a real rarity considering all kickstarters I backed so far..), delivery went smooth as smooth can be, except that I did not know about the app to install for the LED-lights (delivery guys did not know either), but got a call a few days later to clear things up - perfect!

18 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressive gaming table and delivery service

Initially discovered Geeknson at the UK Games Expo and since joined their Kickstarter campaign for the Gwen table. Really impressed with the quality of the gaming table, as well as the fast assembly by the friendly delivery team.

4 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Gaming Table - Outstanding

Ordered a Merlin gaming table from their kickstarter - it's absolutely stunning, pictures can't do it justice.

We were notified of the delivery date well in advance and given a 4-hour timeslot, as well as paying for assembly.

The delivery guys arrived in good time and were brilliant - super friendly and professional, knew their stuff and they even got our anti-social cat's seal of approval!

They gave us a walkthrough of the table and it's features and took the time to go through all the paperwork with us.

All in all, an excellent buying experience, a very high quality table, and first class delivery and assembly service.

Top notch stuff.

3 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A beautiful table for gaming

My gaming table (the Gwen) has just arrived and it is beautiful. Was built in place for me so I haven't had to worry about building it myself. They built it quickly with no hassle and then gave me a run down if the features. Fantastic product and excellent service.

3 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Geeknson staff are amazing

Everyone I have been in contact with from Geeknson were amazing. Even when it came to the delivery men. I accidentally had bought long legs when I should have bought shorter legs, they helped me swap the legs. They are really professional and the table is amazing too. I would purchase from them again.

9 de febrero de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Exceptional Delivery Service, Product Quality Shines, Communication Needs Attention

Geeknson's delivery team deserves immense praise for their exceptional service—they were not only friendly and considerate throughout but went above and beyond to ensure a smooth delivery experience. The table itself is of excellent quality, exceeding all expectations. However, I encountered delays in email responses, which could be improved for a more seamless customer journey. Overall, outstanding delivery service and product quality make Geeknson stand out, with room for enhancement in communication efficiency.

31 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honestly totally wonderful service

Honestly totally wonderful service. Our beautiful Gwen gaming table was delivered yesterday, by two very nice chaps.
The table is sturdy, well built and aesthetically pleasing - we're delighted with it.

26 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional, personable, great service

Fantastic service from the guys. Great communication around delivery times, efficient set up, really personable and took the time to go through everything with us after they'd built the table. Table looks great, everything works as advertised. Really happy with our purchase!

25 de marzo de 2024
Opinión espontánea
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Respuesta de Geeknson

Dear Lou,
Many thanks for sharing your feedback, we appreciate your kind words. It was a sheer pleasure to deliver your table! We wish you and your fellow players the best of gaming :)

Valorada con 5 estrellas sobre 5

Good service, nice quality

We love the products!
We got a megan last year and a bench and some add-ons for the table last week. They are really good and the quality is great.
I'm a carpenter and it all is nice and simple.
Thanks to Geeknson!

4 de marzo de 2024
Opinión espontánea
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Respuesta de Geeknson

So happy to hear that! Always happy to see our customers getting back to us, enjoy the full set! Greetings from the Geeknson family

Valorada con 5 estrellas sobre 5

Absolutely love it.

From the ordering process through delivery we were very impressed with everyone at GeekNSon. The table is hand made to order so we knew it would take a while but it’s so worth the wait.
Through the process we were regularly kept up to date via email.
Upon delivery, the guys carefully unpacked everything and assembled the table. We truly couldn’t be happier and will be recommending to all our gaming friends.

6 de marzo de 2024
Opinión espontánea
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Respuesta de Geeknson

Thanks a lot for your feedback, we have already shared this with the full team engaged in the order process. Enjoy your beautiful table!

Valorada con 5 estrellas sobre 5

Stunning table and great delivery team

The virgo table is absolutely spectacular, and already hosted fair number of board game nights.

Delivery team was very professional and managed to put a table in a challenging part of the house (narrow staircase + very heavy table).

Would definitely recommend to others.

11 de febrero de 2024
Opinión espontánea
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Respuesta de Geeknson

Dear Wojciech, we are happy to hear that you love your Virgo table! It's one of our most spectacular tables with lots of built-in features. Hope you already had the time to test it while playing your favourite games! Greetings from the Geeknson team

Valorada con 1 estrellas sobre 5

Got the denis table for a premium price…

Got the denis table for a premium price for terrible quality. Dont even know if I should waste my time reaching out to them know how terrible the communication was during getting the table. Had for 5 months and have a whole list of issues…

Wood is cracked, leaf system doesn’t fit anymore, bolts came loose and had to retighten and noticed screws underneath table going in crooked instead of perpendicular to surface, the tongue and groove cuts on the leaves are not centered which causes the table top to have offsets from one leaf to another. And ultimately the whole table creaks a lot. Premium price crap quality

27 de diciembre de 2023
Opinión espontánea
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Respuesta de Geeknson

Hi Chris,
Thank you for sharing your feedback with our team. We are sorry to hear about the issues you mentioned and we apologize for any inconvenience caused.
Please note that the warranty is valid for 12 months and we encourage you to contact the team at info@geeknson.com. We will do our best to provide a satisfactory solution to address your issues.
Sending regards,
Geeknson Team

Valorada con 2 estrellas sobre 5

Poor Customer Service/ Aftercare

Ordered the Archie table via the Kickstarter with a set of four dining chairs, bench and storage box for table leaves.

The Dining table is good. Quality is ok, but the leaves are sometimes very difficult to fit back on the table. Bit worried that in future the warping of the wood will mean it stops functioning as it should or we will be unable to get the leaves back on the table at all. It almost makes us afraid to use it for its intended gaming purpose.

When the table was delivered, one dining chair was broken in transit. Not a problem, as a replacement was promised.

Then began the post-sales customer service nightmare. Communication is terrible to non-existent. The table was originally delivered in February of this year. Then followed six months of ignored emails, then barely acknowledged emails, vague and unhelpful replies and pretty awful customer service while we waited for the promised replacement chair to be made and delivered.

The replacement chair WAS finally delivered over six months later. It wouldn't have been so bad, had we been kept informed of progress and it had felt like something was actually happening unless we chased it down.

Literally a week after the chair was delivered, one of the wooden cup holders for the table then broke, splitting down from a seam. I simply can't be bothered to spend another six months trying to get a replacement. Perhaps this is the aim all along so they can focus on the upfront money from Kickstarter campaigns and ignore the customers afterwards?

While the products are alright, I would seriously consider looking elsewhere to buy your gaming table. We have ours now and we do like it, but it's a constant worry about if we're going to be able to continue using it in to the future if things keep breaking and if the customer service for getting replacements or help remains as absent as it currently is.

Sorry Geeknson - but nerds do it better than this. Sort it out.

1 de septiembre de 2023
Opinión espontánea
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Respuesta de Geeknson

I'm sorry to hear about the bad experience you have had. Please note that all the products we make are custom built and that it's true it takes quite a long time. We are already working on the improvement process. I would be happy to assist you so that you can be fully satisfied with your order. Can I ask you to drop me a quick email with the details of your order: gosia@geeknson.com. Thanks!

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