General RV Center Opiniones 

Went to General RV to purchase our very first camper, my husband & myself. What we thought was going to be a pleasant experience has not turned out to be that. The salesman that we dealt with was great! We worked the numbers, were informed we had to pay a pre delivery inspection fee as well as some other fees. Fine, we will pay the extra fees to make sure that our RV is in great working order when we pick up. We show up on pick up day, takes us 3 hours to work through the whole pick up service (were passed off to many different people). Made some purchases from the RV store & were told they could put these items in the camper for us. Great! After we finally get home (4 hours later) because we live almost an hour away, we notice the items we purchased were not in the camper 😠. So Saturday morning, we have to drive another hour there and another hour back to retrieve the items we already had paid for. Later that weekend, we go out to do some things in the camper and we notice when we turn the battery power switch on, there is no electric. My husband proceeds to do some testing (he is an electrician) and finds out there is no proper connection with the battery! We contact General RV and they tell us we are going to need to drive ANOTHER HOUR BACK to bring the RV back. That Friday we return with the RV so here we are leading into a weekend so now they can’t look at it until the following week. They determined that yes my husband is correct and the wiring to the battery is non existent/damaged. They file this under the warranty and receive the “ok” from Winnebago to make the repairs. Well, thank gosh because this is brand new 2026 RV. Now, back to the pre delivery inspection that I mentioned before, if the PDI was in fact completed, how did they miss that the electrical to the battery was no good? The electricity is a major component so I am having a hard time understanding if the PDI was even truly completed or was this just negligence on their behalf.. We paid $1,779 for an inspection to be completed that I very strongly feel was not and have been offered $500 as a “goodwill favor” A favor?!?! Maybe the favor should have been completing the PDI that WE PAID FOR! We were also told the hook ups & connections were already installed for the back up camera as well and when attempting to hook that up, we also found out that was false information. We have made several requests to the store manager to provide us with a copy of the PDI that was completed only to be told these are internal documents that they cannot supply to us and that when we signed off on buying the camper we bought it “as is”. As a consumer, I am very certain that I have a right to an itemized bill that I was charged a fee for. We have pursed getting a reimbursement through General Rv for a PDI that was not completed and that has been a joke. This dealership is horrible, the worst buying experience for first time RV purchasers and I 100% do NOT recommend anyone using them.

ZERO STARS - SKETCHY!
Salesman told us a price that seemed too good to be true without us even throwing out a bartering price yet…that price was reiterated with salesman which he shook his head yes (mind you all of this is on their surveillance for their review)
Derek Bosch, sales manager, comes out with his finance form and the price that was thrown at us is now $8,182 higher than salesman threw at us. When questioned about the final price configuration Derek Bosch made a snarky comment then told us to leave the store. We happily obliged.

Derek then sends a email asking for feedback where he should have left it alone…but since he’s asking for feedback…well…that’s exactly what they are getting.

My first review was about the sales department. This one is for the service & parts department. they have been excellent in assisting me by answering my questions & trying to help in solving my problems w/the sales department. I would definitely recommend the service & parts @ the Clarkston General Rv store.

Worst RV Dealership around. Service department is even worse. Took our brand new Coachman class b van in for dead coach batteries. Was told they would replace both batteries under warranty. They only replaced one with a standard car battery. They installed the battery on its side, draining battery acid all over the battery tray, generator and undercarriage. I took it back, and they let it sit with the battery acid all over it for a week, replaced one battery, and didn't even try to clean it. Now I have damage to the underside of our new coach. Went to pick it up as we were told it was ready, waited for an hour just for them to drive it up front. Horrible attitudes from the service writer.

Don't bother clicking the"Get the best price" button. I did and got nothing but a run around. Never received a dollar value. They started with "We have a ton of activity on these things" to try to put the pressure on immediately. I asked for their best price, and they kept asking for more personal information until I just cut things off.

Buyer Beware – My Experience with General RV
I purchased a used Tiffin Allegro Open Road motorhome from General RV and my experience has been extremely disappointing.
During the purchase, I was charged approximately $4,000 for dealer preparation, Pre-Delivery Inspection (PDI), and repair-related work that I was led to believe had been completed before delivery. However, shortly after taking possession of the coach, I discovered numerous defects, including safety-related issues.
Among the problems found were:
• Brake and taillight failures
• Dry-rotted windshield wipers
• Entry step malfunction
• Missing toilet seal causing sewer gas intrusion
• Carbon monoxide and propane detector issues
• Loose propane fittings with potential leak concerns
• HVAC water intrusion and HVAC failure
• Tires underinflated by as much as 20 PSI
• Electrical system defects
• Rear camera visibility problems
• Slide system defects

One of the first issues involved the slide system. The extended warranty company denied coverage because it determined the problem was a pre-existing condition that should have been discovered during the dealer's inspection process. This conclusion was also confirmed by Tiffin and the certified repair technician who repaired the coach.
When concerns were raised, I found customer service slow to respond and difficult to work with. In my experience, significant follow-up was required before receiving answers or assistance. It often appeared that the sales department and service department operated independently rather than working together to resolve customer concerns.
General RV ultimately reimbursed for the repair expenses of the slide, but only after more than a month of communications and repeated follow-up (this was a challenge when staff did not respond or acknowledge communication).
There are concerns involving inspection records. I was initially told no inspection report existed. Later, I was told inspection, and preparation documents did exist but would not be provided because they were “proprietary”. As a customer who paid approximately $4,000 for preparation and inspection services, I found this frustrating and concerning, and a questionable costumer service practice.
My experience raises the following questions for prospective buyers:
• What specific work was performed during dealer preparation and PDI?
• What documentation exists to verify that work?
• How were numerous defects missed before delivery?
• If a major defect is later determined to be pre-existing, who is responsible?

My advice to anyone considering purchasing a used RV from General RV is:
• Obtain all promises in writing.
• Require detailed documentation of any dealer prep or inspection charges.
• Have an independent RV inspector examine the coach before purchase.
• Personally test every system, appliance, slide, camera, light, and safety device.
• Do not assume that this dealer’s preparation means all defects have been identified and/or repaired.

Based on my experience, consumers should be prepared to advocate aggressively for themselves if significant issues arise after purchase.
In my case, repeated communication alone was not sufficient to obtain meaningful responses or resolution. I ultimately found it necessary to file a complaint with the Better Business Bureau and pursue assistance through consumer protection channels.
Prospective buyers should understand that resolving disputes may require extensive documentation, persistent follow-up, and the involvement of outside organizations such as the Better Business Bureau, state consumer protection agencies, and/or the Attorney General's Consumer Protection Division.
Depending on the nature of the dispute and the amount involved, consumers may also need to consult an attorney or pursue legal remedies through the court system to obtain documentation, enforce commitments, or seek reimbursement for disputed charges.
After my experience, my recommendation is to keep copies of all advertisements, purchase documents, repair invoices, emails, text messages, and notes from phone conversations from the very beginning of the transaction. Detailed records may become essential if a dispute develops
This review reflects my personal experience and the documented issues I encountered after purchasing my motorhome from General RV.

General RV, 1577 Wells Road Orange Park, FL (Jacksonville) just stole $500 from us when we decided, within the three-day rescission period, not to go ahead with the non-deal they negotiated. This is NOT an honest or ethical company!

I purchased a Thor Palladium RV in June 2025 from General RV in Huntley, Illinois. This review concerns both the quality of the product and the service provided by General RV and Thor Motor Coach.
During its maiden voyage, the unit suffered a major failure while traveling 60 mph in the mountains of Tennessee. It failed again shortly afterward while traveling 35 mph in a subdivision. Despite the RV being under warranty, neither General RV nor Thor acted with urgency to address these serious safety and reliability issues.
The RV was only towed to Indiana after the threat of legal action. It then sat for months with poor communication, little follow-up, and no meaningful customer support. After repairs were supposedly completed at the end of October, the RV was placed into storage for the winter. When brought out again in the spring, additional wiring and battery failures occurred, requiring yet another return for repairs.
For anyone considering the purchase of an RV, carefully consider not only the product you are buying, but also the dealership standing behind it. In my experience, General RV was willing to sell the product, but far less willing to support it after the sale. I was repeatedly transferred between departments and individuals without resolution.
Based on my experience, I cannot recommend either the product quality or the level of customer service provided by Thor or General RV.

We purchased a new trailer from Birch Run, Michigan General RV in October. There was an issue with some water collecting in the underbelly which was addressed twice. We worked with Alissa both times and she could not have been nicer. All the people we engaged with were friendly and helpful. Our experience with this General RV will keep us returning to them even though there is another General RV much closer to our home. Very positive experience, thanks Alissa!

We spent time with Charles Vaught and had a great experience. He showed us only what we wanted to spend and was extremely helpful. Great service over all and we will purchase from him when we are ready!

Took my travato to have a summarization done. Service person was excellent. It all went down hill when they charged $123 (which I expected) and then tacked on an addition 2.75% because I used a credit card to pay. The old saying goes penny wise and pound foolish.

Dear Management Team,
I am writing to formally document a series of issues I experienced during the purchase, demo, and pickup of my RV. While several staff members were professional and helpful, the overall experience was unacceptable and resulted in significant delays, additional expenses, and considerable frustration.
Positive Interactions:
Lily in online service provided excellent support.
Adam in financing and insurance was also very helpful.
Janet conducted a thorough and professional demo.
Janet ensured the gas tank was eventually filled, though I had to request this twice.
Mike completed the paperwork at the dealership and later contacted me on the 14th.
Major Issues:
Broken Refrigerator: During the demo, I was informed that the refrigerator required a part. I was told I would need to travel to an RV center in Salisbury, NC, which is two hours from my home, to have it repaired. This was suggested despite the dealership having my address on file. No one addressed who would cover the time, fuel, or inconvenience associated with this.
Hanging Wires and Water Selection Knob: Exposed wires and a loose water selection knob were discovered. I waited over an hour for these issues to be corrected.
Paperwork and Payment Issue: After returning home, I received a call on the 14th stating that my credit card had not been charged an additional $1,000, despite my having already signed the paperwork. This should have been identified before I left the dealership. I ultimately completed all remaining paperwork the following Sunday after receiving multiple phone calls and text messages.
Delays and Travel Impact: Due to delays at the dealership, my departure was pushed back by five hours. I then faced an 8.5-hour drive home. The delay caused complications with my rental car return, resulting in a late return and additional stress. I ultimately arrived home six hours later than planned.
Lack of Communication and Accountability: The individual responsible for overseeing or approving these decisions spent less than two minutes with me. The interaction was brief and dismissive, and I did not feel that my concerns were taken seriously.
Closing: While I appreciate the efforts of the staff members who were helpful, the overall experience was extremely disappointing. I am requesting acknowledgment of these issues and clarification on how the dealership intends to address the refrigerator repair, travel-related costs, and the mishandling of paperwork.
Thank you for your attention to this matter. I look forward to your response.

Sincerely,

Brian W Wilhelm

General RV in Salisbury is the worse RV dealer I have ever dealt with (I have had 3 RVs) and I feel a responsibility to future buyers to make them aware. This is the first and only review I have ever left so I am not a constant complainer.

I bought a very expensive diesel pusher last summer and every aspect of the transaction has been horrible. Sales, vehicle delivery, parts and service have been horrible. I ended up having to go to the factory in Indiana to get my rig serviced. Advisors don’t return calls (repeatedly-not an isolated incident) and when you have an appointment to get your rig serviced-that’s only an appointment with an advisor; it will likely be several weeks before your rig actually makes it inside a bay to begin the actual work. The process is fundamentally flawed. They will not connect you with the service manager either. They list various department heads on their website but no mention of the service manager. Why is that?

When you have an appointment at the factory; you have an appointment in the shop that day. Buyers should only buy a brand from this dealer that offers factory service and you should be prepared to take your rig to the factory for service. In my case, the factory did a fantastic job. Full days drive to Indiana but it was well worth it.

Buyers should know what they are getting into up front.

I have known Keith for 15 years and bought 6 RV’s from him. Has always he was great, between Dee our sales rep, Ashley in finance, and Keith we could not had better service. We bought our first motor home instead of travel trailer and they got us the best choice of motor homes. I will recommend them to all my friends and family

Hate this company! Liars!!! Do not honor their promises....what lowlife cheats! Worst of the worst! A nightmare purchase! DO NOT BUY FROM THEM !!!! 🤑🤑🤨😬😬🤔

The company sold us a non-working air conditioner and keeps claiming that it worked. It only has a working fan that blows whatever temperature is outside. Unfortunately, we bought it in Ocala on December 8, 2026 at 55 degree day- so it appeared to be working as it blew in the outside air. They REFUSE to help us. Liars and Cheaters. Do NOT buy from them.

I'll keep this short and to the point. Bought a new 2024 Holiday Rambler. General RV Michigan is just bad. Sales experience at Wixom started well, then went to hell on delivery day. Lied to about PDI, walk through was a disaster. First night in coach, had a propane leak, awning sensor kept going off every 2 minutes, blah, blah, blah....service department had the coach for 3 months and only fixed 2 out of 10 warranty issues. Had them install roof vent covers and they screwed that up, had to replace all 3 roof vents, one now leaks! Now they won't even address an NHTSA recall for a different propane issue. If we had it to do all over, we'd buy used, inspected by a certified RV Surveyor, and deal with a certified independent repair facility with a good reputation.

Beware beware I drove 12 hours round-trip from Key West . to purchase a 2026 coachman, leprechaun
I showed up started doing the walk around the first thing he showed me the awning wouldn’t retract
the second thing, he tried to show me the strip lights in the back. Only one of them worked
as I’m watching him fight the awning I noticed that there was white caulking spread all over the seam at the roof at the front of the RV didn’t notice on the other side of the front above the driver
they have ran into something
they were trying to sell me a wrecked 2026 and hoping I would not notice it when I did notice it. Nobody wanted to speak to me about it. Nobody came out to say sorry
they left me and my wife in the showroom until we ended up just ended up, leaving
never has a management from anywhere contacted me to apologize or offer me any gas money or anything to reimburse me for my time
buyer beware this RV dealer is selling wrecked vehicles and they will not tell you and they hope that you just drive away with it.
If I didn’t know what I was talking about this would’ve been my RV and I would’ve drove away with it thinking I did that
we tried to get the manager‘s name or phone number or email address before we left and the girls at the front desk said that they didn’t do that
BEWARE of this RV DEALER Stay Away
☠️☠️☠️☠️

Paid a $1000 deposit in Orange Park Fl and decided to not go through with the purchase due to an uneasy feeling about them. Turned out to be correct as we were originally told our deposit would be refunded in 3-4 days. After a week I emailed to inquire about it and was told we signed a non refundable paper. We absolutely knew we did not and asked for proof. They emailed a copy of a purchase agreement we absolutely never saw or signed!!! They forged my signature as well as my wife’s! We were also told we had signed a contract with US Bank. Also a lie as we didn’t find out we were approved until we left via a call. They refused to send a copy of that. We finally received our money back only after threatening legal action. I reported this to the Florida Attorney General’s office via online. Hopefully they pursue it! Last time I checked forgery was still a crime.

I purchased a brand-new 2026 Entegra Vision XL 36C for over $215,000. This was my first Class A RV, and it was supposed to be an exciting experience for my family. Instead, it has been nothing but frustration from day one.

We initially visited the Dover, Florida location late in the day after looking at another dealership. The salesperson, Alicia, was kind and professional. My son immediately liked and trusted her. The RV we wanted wasn’t available at that location, but Alicia sent us photos of one at the Jacksonville store, and we fell in love with it instantly. We agreed to purchase it and scheduled pickup in Jacksonville about a week later.

Everyone knew about the purchase and that the RV needed to be prepared for delivery. However, when we arrived in Jacksonville on December 17, 2026, the RV was sitting in the warehouse looking like it had just been quickly washed. During the walkthrough, we immediately found multiple issues:

Defect in the driver’s chair

Hot water heater not working

Defective protective film on the front cap

We were told they were waiting on parts for the water heater. After waiting three hours with no resolution, we were told to take it to Ocala since we live in Orlando and they would handle the repairs there.

On the drive home from Jacksonville, we stopped at a gas station and my wife noticed a large scratch on the driver-side window. I immediately called David, the manager overseeing the walkthrough. He told me to send pictures and assured me Ocala would fix it.

Days passed and I heard nothing from Ocala. I had to call them myself, and they had no idea what I was talking about. After several calls, I finally spoke with someone in service named Travis and scheduled an appointment.

When I brought the RV in, Travis told me they could only fix the hot water heater and protective film at that time, and that the other issues would have to go through warranty approval. I honestly do not understand why warranty approval is my problem. I bought a brand-new RV. I shouldn’t have to fight to have factory defects corrected.

The RV stayed there for two days. The hot water heater was repaired, but the protective film repair was done poorly. Instead of fixing it correctly, the technician cut into the defective area and chipped the paint. On the other side, they attempted to “match” it and caused additional damage. Now the entire front cap needs repainting.

To make matters worse, the $7,000 protective coating package they sold us had heavy overspray all over the RV. My son and I had to get on ladders and start cleaning it ourselves. While cleaning the roof and sides, we discovered multiple scratched windows on the side of the coach as well.

At this point, my frustration was through the roof. Spending over $200,000 on a brand-new RV and discovering issue after issue is unacceptable. I immediately contacted Travis again. I also informed them that I would be leaving the country mid-January and had a planned RV trip at the end of February. I made it clear I needed these issues resolved before then.

I spoke with Travis’s supervisor, who promised everything would be taken care of. However, when I called for an update, I was told the warranty company did not approve the claim — again, something that should not concern me as the customer. Now I’m being told the Jacksonville store has to handle the charges.

When I contacted Jacksonville, I eventually reached Mike, one of the store managers. Shockingly, he had no idea about any of this and said it was the first time he was hearing about these issues. Now they are having a glass company inspect the scratched windows, and we are waiting yet again.

I purchased my first Class A RV expecting quality, professionalism, and pride in the product. Instead, I have owned this RV for weeks and have not even had it at home for more than five days total due to constant service visits and unresolved defects.

Buying a new RV should be exciting — especially when you invest over $200,000. It should not feel like you are fighting the dealership at every step to correct problems that should have been addressed before delivery.

I truly hope this gets resolved quickly, and I will update this review once I receive the window estimate and final outcome. But as of now, this experience has been extremely disappointing and far from what anyone would expect when making such a significant purchase.