General RV Center Opiniones 

Please do not get ripped off by this group. Go elsewhere! We were sold a total disaster of a camper and they accept no responsibility at all!! They lie too! Salesman “bring it in and we will take care of the issue”. Take it in, they said no they wouldn’t take care of it. Issues on the camper they sold is that they said was in good condition:
Very first camping trip, spare tire explodes and blows out window above it (they refuse to fix)
Same trip, hot water does not work at all! (They refuse to fix)
Same trip, slide out will not close. Took 2 weeks to have someone go to campground to temporarily fix. The repairman said, “whoever sold this to you, did NOT look over a damn thing”.
I’m going to take a huge loss on this camper to buy something else but you better believe I will not go to this business full of con artists. Do yourself a favor and go anywhere else!

I bought a 2024 Tiffin Wayfarer on 6-11-2025 was given a 30 day tag, 30 days later no plates or registration was told the DMV was backed up received another 30 days tag before it expired I called general Rv several times and wrote to camp crew. It was all a waste of time no one ever calls me back and they refuse to let you talk to a manager. I called the dmv on my own and was told that they never even started the registration. I have filed a complaint with the Florida division of motor services and the Florida attorney general. This all takes time and now I’m stuck in Ohio with a 130,000 vehicle that I can’t drive. The vehicle I bought was just traded in and I believe that they are waiting for the money from the sale of the new vehicle to pay mine off. Last week while making my daily calls to General Rv in Ocala they put a finance manager on the phone and he told me to go ahead and drive , if I get stopped I can show them the bill of sale. I believe that this is against the law. My next step is to hire an attorney.

We walked out of General RV in Birch Run Michigan after an absolutely horrible experience with both the sales person (Joe) and the sales manager (Brian). Very pushy and inappropriately aggressive sales techniques.

Horrible horrible experience.

ABSOLUTE WORST DEALER!!! PLEASE READ IF YOU ARE A POTENTIAL BUYER!
LONG BUT WORTH THE READ!

We bought our camper (3rd one) sight unseen, from North Canton location. We knew it was the layout that we were looking for and could not find that same layout closer to us in Pittsburgh.
Connor our salesman did a FaceTime video of the unit once it arrived. Very clean on the inside with no issues. Not the same on the outside. They played the game that there were other eyes on it and we would have to put down $5,000 to hold it. So we did hold it with $2,000 down.
The advertised price was $21,999. Then they added a $2000 prep fee, which is unjustifiable. The only thing they did to this camper was clean the awning. We could've done that a lot cheaper ourselves.
The gentleman that did the demo didn't know how the thermostat worked, my husband basically had to show him. The sheet on the bed, the previous owner must have left on and it was spotted. You would think they would've taken that off. I believe they didn't because they were hiding marks on the mattress or once again no one even cleaned the inside.
Here are the items we addressed on the outside and think for $2000 we should not have had to address them? Some taken care of, some not. Again, Chris the manager was not willing to negotiate.
Stopper behind door was missing, screw exposed, they did put a stopper on.
Two of the four tires were bigger than the other two, Chris said he has to go with what his service guy tells him. My nephew owns a tire shop. My husband also knows tires very well. After driving two hours to get back home, my nephew took off the tires, all four belts were broken. Thank goodness, we didn't need the spare because that was in worse shape than the tires. Where is their concern for safety? Whichever service guy said those tires were fine should be fired. The tires were from 2018. It was a 2019 camper.
Right arm on awning bent, we were told by a very rude serviceman that even the new RV's have the same issue. PLEASE, REALLY??? Also, awning had a rip at the top and was taped. Again, no negotiating.
There was a missing part for the stabilizer. Connor said it was on order only to find out later that the gentleman from service told us he would order it, (thought it was on order). We now must put that on ourselves.
Missing cap on the bumper storage tube, they did replace that.
Screws were missing on the cover and the front of the camper where the leveling power button is. Fortunately, they had screws and did replace that.
I understand that there is a prep fee for $2000 but I would love to know what they did for $2000 when we had ourselves had to address all of these issues. The most frustrating is that we've had to put on four new tires when they knew those tires were bad.
After emails to Corporate and phone calls, no resolution only to be told that they have denied the claim and that is the final decision.
I would never recommend the General Rv or the North Canton General RV center. I highly doubt that Chris or the serviceman that said the tires were fine would have driven two hours with those tires.
Yes, we had our choice to not buy the camper but at that point they had our $2000 and we really liked the layout.
Also, Chris had set the price at $24,918 without even seeing the camper. So when we addressed the issues he was not willing to negotiate
Please corporate do not respond to this email by apologizing and telling me how you understand my frustrations, and how I can reach out to you, which I have already done and you or the location have done nothing to resolve the issues. Only to tell me that the final decision has been made to not reimburse of for the tires. The follow ups to other reviews should have told me from the get-go that I should not deal with that location.
I do take blame. I did not do my due diligence and read the reviews which I always do before buying a product. Lesson learned!
Hope this helps others who are considering buying from General RV.

General RV will do and say everything they need to until they have the money. Then good luck because you are on your own.

General RV Center in Orange Park continues to disappoint. Approximately one month ago, we were finally able to get someone on the phone and took our class B in the next day. After spending the entire day waiting, they told us we needed an inverter. They verified the extended warranty coverage and ordered the part. They said it should take about 3 weeks to get the part so we scheduled the work for July 11,2025 at 11:00.
On July 10th my husband called and verified the appointment.
On July 11th, my husband was about to leave the house for the appointment. Someone called and said they did not have the part.
Why didn’t someone tell him that when he called the day before???? They said it would take Another 3 weeks to get the part. WHY??? I believe someone failed to order it.
So now we have to wait another month and hope and pray we can get this fixed.
We were going to take our 6 year old grandson camping and to the Ark. He has been looking forward to this adventure for months. So now we cannot give him the adventure he wanted and we have $505 worth of non refundable tickets.
You would think, after all of the negative reviews, General RV would make an effort to take better care of their customers and improve their reputation.
Wish I could rate them with a negative number.

I want to share my experience with the most deceptive sales practices I have ever encounterd. I wanted to purchase a coach advertised for $99,995. I dealt with the Internet Sales representative who was very professional. I agreed to the deal and gave a credit card depoisit. The next day I get a call from the representative apologizing because management had decided to raise the price to $129,995. WTF? Buyer beware of bait and switch practices. I recommend to stay away from General RV.

So after I wrote the first review, they contacted me and asked what they could do to make it right. What a joke. Corporate listened to our complaints, as well as reading the reports from another legitimate dealer showing the damages occured prior to our purchase of the camper and after weeks of conversation and emails, they referred it back to the Jacksonville Dealership. What a joke, they were not going to admit to their devious business practices and refused any help with the damages to the camper.
Do not purchase from this dealer. Again there are several lawsuits, and they are not just at this dealer, but quite a few of their locations in Florida.

In 25 yrs of RVing, I have never come across any company as incompetent as General RV. Sales promises you the world and doesn't deliver. Service is excellent at only one thing, and that is passing the buck. Biggest mistake in my RVing life was to buy from General RV. I am stuck with them while our rig is under warranty to get repairs done. Brand new rig and it's been in service for 6 months....you heard that right 6 months. Nothing is ever thier fault, it's always the fault of someone else. The repairs they have managed to complete are shoddy.....I mean seriously, I could have stuck the double stick tape up myself to mount the electronics (heaven forbid the mount it correctly with screws or proper mounting brackets) and had it fall off before we got back to our storage lot and it wouldn't have taken 3 week for me to stick up the double stick tape either. That was what they accomplised that go-round in 3 weeks. What a joke. I have had this rig for 6 months and it is still not usable....6 months, a brand new rig. Unacceptable. We were supposed to leave tomorrow for our annual 4 months summer trip....but guess what? Here we sit because once again they can't get something repaired in a timely manner and we can't use our rig. Yes, I checked that General RV will be notified about this review.....do I think anything will happen as a result? Nope, because that is how they operate. Angry and frustrated doesn't even begin to explain what we are going through. Never, ever by from them, it's just not worth it.

I purchased a very expensive fifth wheel from the Salisbury, NC location one month ago. To date, I do not have it. The sales manager continuously mislead me that he was getting my trailer to me with the accessories I requested. To my dismay, he has no control over service but he led me to believe that he did. He then threatened me (I have the text) if I continued to pursue this. As a result I have consulted with my attorney and the local law enforcement agency regarding my property. Horrible company and new to the area. Contacted the Corporate Office and have not received any response back. Apparently, they do not care about customer service but sales only.

As they say, I am giving them 1 star, because they don't have a 0 or a minus rating.
We purchased a used camper from General RV in Orange Park/ Jacksonville. Don't ever purchase an RV from this Company. If you read their reviews online, most of them are bad, and not just Jacksonville, all of them in Florida.
We purchased a used camper from them 2 1/2 years ago. They advised us that the camper was in good shape and if there was anything wrong, the warranty company would take care of it. We were allowed to inspect the camper, but only for about 15 minutes. We picked up the camper on July 8, 2022. We returned the unit to General RV on August 2, 2022 and complained there were problems with the camper's sliders. After waiting for several hours, the mechanic and Scott McLoed came out and proceeded to tell us what was wrong with the sliders and the repair was our responsibility, we requested the sale be cancelled, and they refused.
We used the camper the first time in November 2022 and the refrigerator quit and the sliders were sticking. We called a mobile repair and the warranty covered the refrigerator repair and some coverage on one of the sliders. We used the unit in January of 2023 and took it to another mobile repair, as the first did not have time. They advised the slider on the passenger side's floor was totally rotted out. They could replace the floor, or place supports in it to hold it up. The warranty company refused coverage, so we used the supports, as that was all we could afford. They stated that General RV probably knew about these issues when they sold us the camper. In August of 2023 the water tank supports rusted, and the water tank detached. It pulled the wiring lose to the running and brake lights on the back of the trailer. We called a mobile repair, and they advised the wiring had been done in Canada. We redid the wiring and put more supports on the water tank. In January of 2024, we brought the camper in for service, as the heater was not working. A reputable dealer advised the heater was working, but the lines for the hot air looked like swiss cheese. We repaired the lines with foil tape, rather than replacing them, because of the expense. Sometime in the summer of 2024, we took the unit to, again, a reputable dealer and had the driver's side slider adjusted, as it had slipped out of the track.
In January of 2025, the passenger's side slider would extend, but had to be manually pushed in. We took it to a reputable dealer and they advised the floor was completely warped and had to be replaced. A further inspection of the dealer found that there had been a satellite dish had been removed from the roof and had not been properly sealed. They also reported that the skylite had been improperly sealed and had a crack, that was also improperly sealed. Their opinion was the General RV knew of these damages that occured prior to our purchasing the unit. It was these damages that had caused all the leaking and rotting of the floors, as well as the difficulties with the sliders. At this point they advised that the cost of repairs would be more that the unit was worth.
We approached General RV, corporate and they referred us to the Jacksonville location. Their stance is it was an 'as is' sale and they would make not reparations. Corporate supported Jacksonville's decision.
So, DO NOT BUY ANYTHING FROM GENERAL RV.

This is my first review of a company, I always give a second chance, but in this case I had to post this review. I took my motorhome to General RV in Winter Garden Florida for a problem with my AC, it was randomly coming on and off, it would work fine and then all of the sudden it would shut off and come right back on and off and on again. I was told by the service adviser that they WOULD NOT be able to fix it if they couldn’t replicate the problem. They ran the unit all day and it ran fine, they called me to let me know they couldn’t fix it because it was working great. A few days later they called back and told me WE HAVE FOUND THE PROBLEM WITH YOUR AC, we have ordered the part and just need your approval to repair, I was very happy to get it fixed so i gave my approval. After picking up the RV, the very next day the problem was still there, keep in mind they NEVER was able to replicate the problem as I was told but assured me this was the fix. I called them and there response was, you approved the repair so we will not refund your $560. They told me to bring it back but would not be able to fix it if they couldn’t replicate. A week later I had a mobile RV tech fix the problem in 20 minutes, it was a faulty freeze sensor. I told them this and their response was, to bad we or not refunding your money because you approved the repair. Just my opinion but I will never go back to a business that takes this position and I HIGHLY recommend no one else take there RV to this business.

Still no response from upper management from this absolutely horrible company, in my opinion this company ripped me off for $560 for a repair that fixed nothing, the sad part is they don’t care, there only response, we are sorry it didn’t work but but we have decided to keep your money anyway. Great job Mr. Davis and Mr. Baidas, you’re running a top notch organization. NOT

I bought a new rv feb172024 and it's now April 18th2025 and still haven't got to use it
It's still broken with far past multiple problems and the dealership doesn't care they want to make me deal with it while they try to fix it and everytime i get it back it has more problems

I could not be any happier with my experience with Gen RV. Everybody that I had contact with was pleasant, friendly, knowledgeable, understanding and a pleasure to deal with. Where can you find that in this day and age?! It was encouraging to deal with a company that cares and knows what they’re doing. I went to two other dealerships before visiting Gen RV, I would have had buyers remorse to the highest level. Everybody at RV made this experience as easy as possible. I will return if I ever upgrade or needed anything for my RV.

Its a lot of fun to watch Matt and his videos. He represents General RV and encourages us to call and use his Matt Bucks to buy their RV's. He truly seems to care about people and so you think perhaps General RV cares about people. Sadly, they don't and pressurized sales tactics are there only currency for human interaction. Matt recently had a video of a show in Ocala, where he showed us active Class B's and C's for sale with show pricing. The second RV he showed was something new to me and something I would have like to actively pursue, a $70K Thor Pasadena SE21. However I could not find this RV anywhere, and even the Thor website didn't have this model and Thor representatives could fail to find it. Chatted with General and no one seemed to know it existed. Routed to an email with RILEY who asked me my budget? Why? This person never answered, emailed again, still nothing about the $70k RV. This time they asked if I filled out a trade form. Why again? Got a weird deflection email that was an attempt to insult me. My conclusion, this was a bait and switch, showing a 1 off low ball model to get us in the door to buy something else, obviously more expensive. I have called General before the last time I was RV shopping and was strong armed by another mean spirited sales professional. So this isn't a one off, this is the bread and butter of General RV, cold-hearted deception. Keep looking folks, there has got to be kindness and honesty somewhere in RV sales.

Awful experience. Showed up on January 20th to pickup RV and dealer was not ready despite multiple emails saying I would arrive on 20th. Spent 4 .5 hours waiting for RV to be prepped. 70K RV rolled off lot with broken foglight and after less than a thousand miles needed an oil change. Some prep! I called sales rep to ask about my service contract fixing these things and was ignored for several days. When they finally returned my call ( Hi Sal-- Thanks for being unresponsive and totally unhelpful) I was told oil changes dont count (read maintenance contract wording and you would never know that) and theres a three week waiting period for an appointment. DO NOT BUY THE MAINTENANCE CONTRACT. What waste of money. They cant schedule things in a timely manner, charge more than any one else would for simple maintenance and charge a deductible when you try to use the contract. General RV Oil change wait 3 weeks/$250. Scheduled at local shop in 24 hours/ $160. Its been two months and they have not responded to my emails/calls as I have not received my license plate or confirmation they canceled the maintenance contract. These guys are all smiles while taking your money but once you have an issue they scurry like cockroaches. Just terrible.

We bought a brand new Super C. We had several warranty issues that needed attention. We can't get anyone at the dealership we bought it at or headquarters to return our calls. Once they get your money, you are own your own.

GENERAL RV PRAYS UPON HURRICANE VICTIMS!!! BEWARE OF CHRIS AND ALEX THE DOVER STORE'S RESIDENT THUGS WHO ARE OKAY CHEATING YOU OUT OF $5000 DEPOSIT!
We are deeply disappointed by the manner in which we were treated during this transaction. As hurricane victims facing significant hardships, we feel exploited and preyed upon by a merchant that had no intention of delivering the promised product in the agreed upon time frame, yet is attempting to fraudulently retain our deposit money.
As hurricane victims in urgent need of temporary housing, we placed a $5,000 deposit at the Tampa RV Show with General RV of Tampa under the assurance that a travel trailer was available for immediate delivery. However, when the agreed pickup date arrived, General RV had no record of our unit and no timeline for its availability.

Repeated requests for paperwork have been ignored, and documents provided to American Express during our dispute TO GET OUR DEPOSIT MONEY BACK appear falsified. Numerous online reviews suggest a pattern of similar deceptive practices by General RV, using high-pressure sales tactics and withholding refunds.

We have filed complaints with the Florida Attorney General and the Department of Motor Vehicles, urging an investigation into these fraudulent practices. Stay away from General RV!

Once the sale is over they are done with you. Wish I had read the reviews before buying would have gone elsewhere.

I purchased my Mercedes Integra launch at General RV the MSRP on this vehicle is $250,000. They are so-called training was very inadequate, but that was the least of my issues thanks to Google. I immediately had a problem with the charging system the awning and several other coach issues when I brought it in, they literally told me it was my fault. I owned the vehicle for eight weeks and it was not charging properly when asked if they could do something about the awning. The service person literally told me to climb up there and put white lithium grease on my brand new awning that was never opened before and would not open. The other issues were just things falling off that could’ve required. Very minimal attention but not what you expect on a brand new Vehicle when I brought it to General RV they literally did nothing about it. Blaming all the issues on me six months later, I got a letter in the mail from Integra explaining all of my issues were all recalls when I brought this to the attention of general RV they literally did nothing and had no recourse for me. I highly recommend reading this review before you purchase anything from General RV.