General RV Center Opiniones 

I purchased my Mercedes Integra launch at General RV the MSRP on this vehicle is $250,000. They are so-called training was very inadequate, but that was the least of my issues thanks to Google. I immediately had a problem with the charging system the awning and several other coach issues when I brought it in, they literally told me it was my fault. I owned the vehicle for eight weeks and it was not charging properly when asked if they could do something about the awning. The service person literally told me to climb up there and put white lithium grease on my brand new awning that was never opened before and would not open. The other issues were just things falling off that could’ve required. Very minimal attention but not what you expect on a brand new Vehicle when I brought it to General RV they literally did nothing about it. Blaming all the issues on me six months later, I got a letter in the mail from Integra explaining all of my issues were all recalls when I brought this to the attention of general RV they literally did nothing and had no recourse for me. I highly recommend reading this review before you purchase anything from General RV.

Not sure why so many negative reviews, but we are thoroughly satisfied working and dealing with General RV. Don’t get me wrong, it took some doing. We started at the Hershey RV show and finally completed our purchase on Friday, 1/10. We worked through Brendon and one of the General Managers who we met in Hershey, finally walking through our unit with David McGee in Tampa, FL. May I say that this dealership was top notch from Dave, Angel, Kim, and ( I think) Celi who schedules deliveries. Everyone was very professional, pleasant, and accommodating.
I would recommend anyone to work with them. Be patient - Good things come to those who wait.

Service at formally Independence RV in Winter Garden Florida, was terrific. We had an issue with our instrument panel, which was a Spartan warranty item. Now, General RV, handled it professionally and bent over backwards to attend to our needs and answered all questions quickly. Service writer Tom and Tech Joe went above and beyond. Thank you for your help. We’ll be back.

A friend of mine bought a beautiful NeXus motor home from General RV in IL. I wanted the same one, which was in FL, Dover specifically. They promised I could get the same deal but had to take delivery before the end of the month—the next day. I’m in SC. I was trading in my old RV, and they said they needed possession before finalizing the deal. They proposed I drive to NC, drop it off, and they’d deliver the new RV to my house for $5,000. Ummm, no. I decided to drive down that night to deliver my old RV. I packed essentials, loaded the dogs, and drove 10 hours. I got there, and the RV wasn’t ready. I did a walkthrough and gave them a punch list of items to fix. After two days, with little progress, I had to leave. They’d already taken my old RV but left much unfinished. I said my guy would handle the remaining fixes, and they agreed.

I didn’t know about a gas tank issue until heading home. In Jacksonville, FL, I stopped for gas, but 4 pumps and 45 minutes later, I learned it was a known issue. Ummm, no one thought to fix it? I returned to Jacksonville General RV. They confirmed the batteries weren’t charging and noted the fridge bin was cracked. They took pictures and said they’d order and ship a replacement.

I arrived Oct 31, finalized paperwork Nov 1, and left Nov 2. They were supposed to transfer my old tag and provide missing parts (curtain, tiebacks, mirror, fridge bin, etc.). I later realized I overpaid $25k for the extended warranty due to their sneaky presentation. While waiting around, I read my paperwork thoroughly and requested cancellation. They said I needed to sign paperwork for that.

In December, General RV argued I needed to pay taxes on the new motorhome before completing the registration transfer. In SC, tag taxes aren’t due until August, confirmed by the tax assessor’s office. Still, General RV insisted I pay taxes and provide proof. First, they claimed I needed to pay sales tax, then switched to property tax. SC has a $500 cap on sales tax for this sale type. They sat on the paperwork for a month, despite legally having 45 days.

Meanwhile, SC DMV sent a letter stating I must return the old RV tags due to canceled insurance or face fines and suspension. Had the dealership acted timely, this wouldn’t have been an issue. I had to visit the DMV to resolve it.

Separately, someone emailed my purchase agreement to the tax assessor’s office. I discovered this while paying house property taxes and saw the new RV listed—odd since they aren’t due until August. This raised concerns the dealer might’ve requested a new plate, not the transferred one I paid for. I called the assessor’s office and DMV. The assessor couldn’t say who sent the paperwork but told me to call once the transferred plate was in their system to fix it. Yet another task for me. It seems the dealer wants me to pay taxes now to get the receipt they need. Not happening.

The dealer also increased the RV price and trade-in value equally (a wash) but failed to disclose it would raise my taxes. When questioned, they assured me it wouldn’t affect taxes—they were wrong. My property taxes increased by hundreds of dollars.

My guy fixed everything the dealer should have addressed, and NeXus themselves took care of additional issues. Their national sales rep was great and fully aware of my General RV experience. I have nothing but praise for NeXus.

As of Jan 6 (60+ days later):
• No registration
• No replacement parts
• No cancellation of extended warranty
• Dover store confirmed Jacksonville didn’t order the fridge bin

This has prevented me from driving the RV anywhere. I can’t refinance to lower my rate since underwriting requires registration. I’m constantly following up because no one does what they say they will. Calls are passed between people, and everyone seems surprised I’m upset.

I filed complaints with Florida Highway Safety, the Attorney General, and BBB. FL Highway Safety required the dealer’s license number, which the dealership claimed not to know. After research, I found it in a FL database and submitted the complaint.

You’ve been warned. Once you sign the loan, they ghost you. I have no idea how they stay in business.

Update 1/6/2024, 4:30 PM EST: Still no resolution. I emailed the Sales Manager to document expectations, and they assured me of updates. I finally received paperwork to cancel the warranty and sent it to their cancellations department. Let’s see how long it takes to get my money back.

Well we purchased a 2024 Brinkley G3950 Toy-hauler, we had a 2024 Chevrolet 3500Diesel SRW the salesman and the service manager both told my wife and I that my truck would pull that camper no problem, with that being said the camper is 45’5” long dry weight 17,500 fully loaded 22,500 and said my hitch was good, my hitch is only rated for 20,000 pounds. They did nothing!!! So I had to buy a bigger truck and hitch. They are deceitful they are liars and I wouldn’t buy a stick of gum from them. Oh their service department not adequate as well!!!!

We had our vehicle towed in. Area around the UHG or 2nd alternator was smoking for almost a half hour. Was sending a negative 180 amps into the coach charging system. And a overwhelming smell of burning electrical. Coachnet techs, said it is diffently the alternator, this must be towed. Per general nothing is WRONG. Had to get thor involved. They had them remove the alternator belt, so we can safety drive it from FL to our home in GA. For a 250.00 diagnostic charge, they didn't even bother to put the cover back on the inverter

They are nasty, condescending, rude and everything negative phrase. We bought this coach from them. My advice is do business elsewhere, they are awful in every aspect

I wish I could include a picture of how they left the interior. They owe me my money back for that alone.

I recently went to the General RV store in Ocala. I dealt with a young man who was knowledgable about the RV we wanted to buy- we traveled 2 hours to see this one unit only! After driving the RV we discussed numbers. They seemed a little high and told the sales associate to get back to us if anything changed. NOTHING!! Based on the lack of correspondence, I called the Tampa ( Dover ) location and spoke with a different sales associate. We talked about my trade and the exact RV and utlimately came up with a new price. I has asked to get a washer/ dryer in the deal and was told someone would get back to me. NOTHING!! I called the sales manager at the location- a guy named Chris. He saw my correspondence in his file and agreed that they had accepted a price- but no washer/ dryer. We finally agreed he would give me the washer/dryer at their cost as he only really cared about selling the unit. He asked about a non- refundable deposit and when I could pick up the unit. We basically agreed to the terms and when I would pick it up- I am a cash buyer and did not need financing. Chris was scheduled to call me back and when he did, he jacked the agreed upon price up by $10K- stating it was another individual in the system who determined the pricing. Very deceptive sales techniques!!

On 09/20/2024, I put down a deposit of $3000 for an RV from General RV Center. I was told that my credit application would be review and will have and answer next day by Justin Clearfield. Next day 09/21/2024 Mr. Clearfield called and tolde me good news you and your wife have been approved for the 2023 Clipper Model 12.0 Pro. Term of the contract $490.00 month for 180 months big WHOA absolutely not we refuse few minutes later Justin text back offering $363.00 for 84 months we did not agree to anything few hours later we got the following offer $286.00 for 84 or 60 months for $366.00 0r 72 months for $319.00. We did not agree to nothing few minutes go by we get a call from the sales person Jim Cotter and we explain to him the situation and we ask politily to refund our down payment. on 9.24.2024 we get a text from Chris Stevens wanted we communicated that we have made our decision that we will not be purchasing the RV, we respectfully requested our refund that as of today 11.21.2024 I have not received a call or text or email offering our refund or anything from the Dealership. PLEASE BE CAREFUL WITH THIS DEALER. I don't know how I will get my refund I guess I'm out of $3k

Purchased a new camper from Hershey rv show. Pickup was scheduled for Oct 15 2024. Shortly before this date we received a phone call to tell us our part was in? Strange!! They said it was a refrigerator and we said we ordered a camper not a refrigerator. After 5 minutes passed they came back and said this call was an error and the part was for another customer?
Didn’t buy that at all!!
Fast forward to pickup date.
During our demo with a nice young man we found patio doors did not latch, broken hinge on cabinet, turned on tv and the radio came on and wait, the refrigerator wouldn’t come on. They finally admitted that they did indeed change refrigerator! They lied!!!
We left our trade in on their lot and they worked it out with manufacturer to build us a new one. We agreed to this.
Fast forward to Nov 14th and we find out that our trade in is on their website for sale.
There was never a transfer of ownership, and we still have title and insurance on unit!
I called and we agreed to mutually end our purchase agreement.
We did receive deposit back and they are transporting my trade in back to our home in NY.
Not a lawyer, but selling a camper that doesn’t belong to them sounds like consumer fraud to me. Imagine if they sold it and they don’t have the title? God only knows what they would have told the buyer.
Please, please DO NOT use general RV!!

At least the finance guy would sell you the options. Smoke and mirror options added without any discussion.
Just be honest.

I purchased an RV from this dealer in March 2024, excited to use my new unit. But that excitement quickly faded. After only a week of use, the RV began leaking from the shower valve, causing extensive water damage to the wood cabinets in the kitchen area. I immediately contacted the dealer, who asked me to bring the unit back so they could fix the leak and order parts to repair the damage. After five days, I got a call saying the leak was fixed, but the materials to repair the damaged wood would take more time to arrive.

About two months later, I received a call that the parts had finally come in, and I took the unit back to get it fixed. After weeks of waiting, I went back to pick it up, expecting to see quality repairs. Instead, I was horrified at the condition of the so-called "repairs." They had cut panels and patched them together, using wood fillers and wallpaper to cover up seams and missing parts. I called over the manager, Jerry, who agreed that the repairs were unacceptable and assured me the unit would be restored without shortcuts.

Unfortunately, the nightmare didn’t end there. After two more months of silence, I called to get an update, only to be met with voicemail after voicemail. Three months later, I finally reached the service advisor, Craig, who told me the RV had been ready for weeks, but no one had reached out. I requested pictures of the repairs to avoid another wasted trip, and once again, I saw the same shoddy work—filled wood, wallpaper tape, and caulking instead of proper replacement parts.

This has been one of the most frustrating experiences. I haven’t been able to use the RV since the first week I bought it, and I’m continually met with poor-quality repairs and dismissive service. At this point, I feel the only fair resolution is to be offered a replacement unit or a full refund. Avoid this dealer if you’re looking for quality service and integrity in your purchase.

BEWARE! GENERAL RV IS A LIVING NIGHTMARE! If I could give negative stars, I would.

Where do I begin with General RV’s finance team? This was less a “process” and more like a punishment for daring to believe we’d actually purchased an RV. From start to finish, the communication was so non-existent, I wondered if they had ghosted me – or maybe that would have been better, actually. We closed our loan through MyFyUSA smoothly enough, but trying to get General RV’s finance team to handle their end was like trying to start a fire in a rainstorm with wet socks: frustrating, pointless, and way harder than it needed to be.

Every question was met with evasive answers or outright silence, every follow-up was shrugged off like we were asking for the moon. And if you think you’ll get any updates without relentlessly hounding them? Think again. They’re the masters of leaving customers in the dark, which I can only assume is a strategy to make you forget you even bought an RV in the first place.

This experience wasn’t just inconvenient – it was infuriating, exhausting, and downright insulting. General RV’s finance team should take some basic training on communication, organization, and, I don’t know, maybe a hint of respect for their customers. If you want a hassle-free experience, go literally anywhere else.

I’m giving the individuals we worked with a courtesy they DO NOT DESERVE by leaving their names out of this review, but for what it is worth, they should not have jobs as financiers especially considering me - the individual asking for the loan - had to define what a co-signer was to the financier which is proof that they don’t know how to do their jobs. If it were not for My Financing USA being our saving grace, we would have been screwed over and overpaid by $20,000 dollars. Trust the reviews. They are there for a reason.

Be very careful with this location and management team. I signed documents that in hindsight, I never should have. They have you sign a document that basically gives them complete rights to withhold your deposit. They also have you sign a document that makes you liable for the unit (meaning you need insurance as soon as you walk out of the dealer and even before taking ownership) and "agree to store it at their location until delivery". This is prior to financing or any additional paperwork being done. I've bought RVs from other local dealers and NEVER had an experience like this. I am now out $2,000 because General RV couldn't deliver the RV, initially offered me my deposit back but then back out of it. Here's how it unfolded for me. Consider yourself warned.

General RV sold a unit and agree to a delivery date of October 9, 2024 with outstanding recalls which initially was communicated would "stop sale". The recall which was announced by Winnebago and covered in the national news on August 16, 2024. A total of 46 days passed from the time the recall was announced and the date of our agreement on October 2, 2024. Following our agreement, General RV had not contacted me until October 7, 2024 to inform me of the "national stop sale recall that just came across Mike's desk". This was another delay of several days.

A series of conversations were had between 12pm and 2pm on October 7th.

12:11pm - Mike left a VM which I can provide, stating there was a problem with delivery due to a national stop sale recall he just found out about.

12:13pm - I returned Mike's call, completely understanding of the situation. However, Mike did emphasize he didn't know when Winnebago would have a fix and when delivery could happen. I specifically asked, if given this news I could cancel the deal and receive my deposit back. He responded with absolutely, we wouldn't hold you to a sale given the circumstances. I said I would speak with my wife and call him back .

12:24pm - I called and tried to reach Mike and he wasn't available. Left message.

1:29pm - After not getting a call back I tried Mike again. This time reaching him. I informed him of the decision to cancel the sale and he was understanding. After though, I told him in transparency I knew the recall was not new and that other dealers were already fixing theirs. He was unaware of this. The call ended with Mike confirming with me he would contact his team to initiate the refund of our deposit.

1:53pm - Mike calls me saying he has great news, that he did get in touch with Winnebago and they magically have a fix now that can happen in two days time allowing for delivery on Wednesday. I reminded him of our last conversation and he said they were still holding me to the sale. He quickly forgot about the conversation we had and how the 1:29pm call had ended.

While the timeline above is very condensed it by no means justifies how General RV is handling the situation. Not to mention the lack of trust that was created. In short, an agreement of sale was made with a more than one month old recall that should have been flagged and accounted avoiding the situation that happened yesterday. My family had made significant changes to our plans after the 1:29pm call, in the short amount of time we will now incur additional costs as a result. All of this could have been avoided if General RV made a better effort.

They could certainly refund it. However, they are choosing not to because it's the type of business they are. Search Facebook and Reddit. I didn't do my homework and it cost me. I did not simply back out of the sale. It's a lot more complex per the information above.

If my lost deposit helps other consumers take another look at what they are signing then I am okay with that. Best of luck General RV.

Should be a “0”. Internet sale in which they used the bait and switch technique by advertising one unit with one VIN number, and then tried to sell me a different one. Kept my $8,500 deposit which is “non-refundable” and I have no merchandise. This was a plain fraud deal, and after that I do not want to do business with such a company. I was the foolish one really, and my Discover card never refunded me the money after I filed the dispute so shame on them too. Buyer beware!

I wish I could leave a “0” rating! We drove 8+ hours to deal with this location and put a deposit on a motorhome before we left. Although our sales consultant was great, the motorhome was “sold” by another salesperson due to a cash offer on our sales consultants day off. We were never contacted until after the fact by the sales manager (Tom P.), who was rude and covering his tail since the fact that there was a contract on the unit already. No chance we would ever buy from General RV, or recommend them to anyone else. We have called the General RV corporate office and also, since we have followed Matt from Matt’s RV Reviews for quite some time and took the trek to General RV in Ocala because of his videos, we tried to contact Matt back, as we spoke to him by phone on the day of contract signing. We have not heard back from anyone. Funny thing is, when the cash deal fell through, they had the nerve to call to see if we were still interested. Find a local family RV dealership to deal with and stay away from the likes of General, and other dealership chains, they are all the same, promises, promises, promises, with no true ethics in the sales realm.

This company sells garbage and doesn't stand behind it. Purchased a 2023 Wildwood Platinum and had issues from the beginning, rock panels separating from the walls due to sealant not put on properly. Roof leaks, saw dust in vents...etc.
These guys are worse than used car salesmen, stay clear of the Wixon business for sure!

Clarkston Mi general RV I will never buy from them again. They sell you on a service package. Then they charge $225.00 per item just to look at it. Need a latch fixed $225.00 to look at it. Need a screen fixed $225.00 to look at it. Fridge falling out of the wall $225.00 to look at it. Then they will let you know if it’s covered

Absolutely horrible! To have such a pleasant experience
with inquiring to purchase and delivery. Then end it with a over the top scare tactics extended warranty sales pitch. To tell us that we are getting hosed and there's nothing we can do about it. That everyone in the industry does this etc. absolutely horrible. Ruined the experience entirely. Just to squeeze more money out of you.

I recently purchased a Momentum 30G from General RV in Draper Utah. Blake K did an outstanding job sharing information and suggestions. Gary Innis showed me the ins and outs of my new trailer and he was outstanding to say the least. Gary knew what he was talking about and took all the time I needed to make sure all of my questions were answered. Highly recommend Gary to your customers. Troy did a very nice job explaining the financing side of my purchase and help me with all of the questions I had. I own my own business and I know quality people when I see them. I have purchased several trailers in my lifetime and this by far as been my best experience. Nice job General RV and staff.
Randall W.

One star is one star to much, did I ever get ripped off after buying my fifth wheel I was given a parcel walk through then taken away to sign papers they rush you out real fast, lunch time your on your own, 14 items the dealer ignored. Called service no one calls you back no one responds to your emails, not crying the blues but I’m a disabled veteran I have a heart condition that cannot be fixed due to the viet nam war I can’t do my own repairs my self, in closing I trusted forest river and general RV my mistake.