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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered the big bundle, one product was missing, I contacted genie and they sent one immediately, can't fault the customer service go above and beyond to help. As for the products, they are beyo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Having been inundated with genie videos on tik tok I thought I’d finally give it a go. I’ve been looking for something to finally get rid of the little, baked on grease splatters in my ninja oven afte... Ver más

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Valorada con 5 estrellas sobre 5

An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I absolutely love all of genie cleans products I find them absolutely amazing and find cleaning effortless spray and leave then wipe works on grease,grim oil . The polish , floor cleaner and room sp... Ver más


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3,9

Muy bueno

TrustScore: 4 sobre 5

53 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 64% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Beyond mad!!

Having been inundated with genie videos on tik tok I thought I’d finally give it a go. I’ve been looking for something to finally get rid of the little, baked on grease splatters in my ninja oven after having tried everything! I was so excited because I love my ninja products to be sparkling. However I sprayed it on, so excited to see the final result. I left it on over night and all it has managed to do is dull the shine inside my ninja oven and now it looks so unbelievably ruined I’m actually thinking about throwing it away. Having paid £12 in the first instance which I wasn’t happy about it has now ruined my beautiful oven!! I actually don’t care how many ppl have bought ur products and have been happy with them. I for one am so unbelievably mad that I now have a £300 ninja oven that not only does it still have the grease splatters but now looks like it’s fit for the bin. I won’t be emailing or reaching out to u because unless ur willing to buy me a new ninja oven I really don’t care what you have to say! I must stress that this ninja is not an air fryer it is in fact a ninja oven as I have stated and it does not anywhere on the label state not to use it on air fryers/ninja ovens etc.

2 de mayo de 2026
Opinión espontánea
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Respuesta de Genie Clean

So sorry you are not loving genie products. We are sad to hear that you do not wish to contact our customers services team to give more details of this grievance, this stops us from being able to investigate the situation as we do not know the make and model number of the product.
Our labels are all within the EU legal guidelines and the clean ya oven clearly states the time advised to leave on the product(15-20 mins) along with which materials you can and cannot use on, it also states to test a conspicuous area first and not to use on alkaline sensitive material such as aluminium ,please do not hesitate to reach out to our customer service team as we take our customers concerns very seriously. Many thanks the Genie team.

Valorada con 5 estrellas sobre 5

I ordered the big bundle

I ordered the big bundle, one product was missing, I contacted genie and they sent one immediately, can't fault the customer service go above and beyond to help.
As for the products, they are beyond amazing stains I've used pink stuff, ciff, bleach, method, not budged them but genie spray and boom gone! Highly recommend all cleaning products,.wax melts, room purfume and blast can.

My son who is 6 whenever am cleaning will say mum it's not just clean it's genie clean 🤣❤️

18 de marzo de 2026
Opinión espontánea
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Respuesta de Genie Clean

We love that your son shouts this 🥰🥰😍bless him and from one family to another we really really appreciate the time you took for the lovely review thank you thank you thank you

Valorada con 5 estrellas sobre 5

You won't be disappointed

Love love love my genie cleaning products. The 'grease be gone' is my absolute favourite product, it will clean anything! Spray leave for 5 mins & all the crap literally just wipes away. The scale it down is also just as amazing, removed a build up of limescale from my shower and around my taps that I just couldn't shift.
Will be buying all my cleaning products from genie from now on.

30 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast delivery and brilliant products

Fast delivery and brilliant products. I decided to try them after seeing so many ads on Facebook and the free clean vids. I have ordered the grease be gone, fridge fresh and liquid. I will defo order more and some other items.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Genie Clean

we thank you so kindly for this lovely review many thanks mama genie .

Valorada con 1 estrellas sobre 5

Im not one to leave a bad review…

Im not one to leave a bad review however, since I keep receiving emails asking me to over and over I will... started off like everyone else seen the products on social media alot and seen alot of people commenting how good they were so decided to buy because who doesn't love a nice smelling clean home... order placed.. no contact or update after a week so did some digging into delivery ect couldn't find anything specific on their site about delivery times, so contacted their email as there was no number to call.. no response. I let it lie and waited abit longer.. got to 30days since order, after attempting contact via several emails I found via their website, the trade email, the shopify contact, I think 4 different emails i tried along side Facebook and tik tok videos and images and every comment and email was ignored so I done a charge back with the bank! To which the following day you decided it would be the perfect time to finally send my order. No email to say you sent it. No contact what so ever it was shopify whom updated me. Products arrived and I fully wanted to love them however because of the process I had to go through to get them I see them as just another cleaning product that does the same as my £1 product sitting in the cupboard. I have not and will not recommend these products due to the service received. What gets me the most is that you quite happily replied back to the bank on the same email i was using to contact you to challenge the charge back. All is fair have your money, I have the product but for me its the irony!

15 de diciembre de 2025
Opinión espontánea
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Respuesta de Genie Clean

Hi Becky we are so sorry you have encountered A apparent no response if you could kindly reach out to me claire@genie-clean.co.uk with your order number , I can certainly investigate.All orders are done through Shopify not ourselves so I cannot understand why you did not receive a notification of delivery . So I will also have to investigate this also . As for a bank charge back we have no record of this either so again something we need to look into to . sorry that you feel the products are the same quality as £1 ones I personally can assure you they are not and have been created to a high standard all made in the u.k not abroad , we have over 18,000 reviews just on tiktok alone with a score of 4.7 , please feel free to reach out so I can investigate the issue with email

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️

Even though my order took a little time to arrive I can not thank the genie team enough for the response I received
Communication via the Facebook page is amazing super quick response.
Mine and my sisters order has arrived and I would happily wait again these products are outstanding they really do the work for you highly recommend
Well done team and to the amazing lady via Facebook outstanding customer service ⭐️

10 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I first ordered the offer bundle for…

I first ordered the offer bundle for £35 the Brazilian Bon Bon room spray is to die for 🥰 it smells amazing and the smell lasts so long! After trying out the products like grease be gone, the floor cleaner and the other bits I got in the bundle I just had to try more because they were amazing so I ordered the room cleaner and descaler and I cannot recommend enough! The delivery is fast and all the products make cleaning so much easier! Genie clean is my new go to for my cleaning products I absolutely love them and I am now hooked! I have even suggested the oven cleaner to people I know with businesses!

7 de febrero de 2026
Opinión espontánea
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Respuesta de Genie Clean

And you my dear are the reason we do genie thanks so much xxx

Valorada con 5 estrellas sobre 5

100% recommend the genie clean products

I Really love the genie clean products. Had no problems receiving my orders. I have ordered loads of products and the delivery been extremely quick. I really like the smell of the room cleaner, the oven cleaners amazing and so is grease be gone i love the Brazilian bon bon floor cleaner it smells amazing. Ive stocked up on the floor cleaner and the washing up liquid. The washing up liquid amazing pots are shiny and you dont need to use much. Ive had so many comments about how nice and shiny my kitchen looks. Will be ordering again and definitely recommend these products 100%. Can't wait to try some new things ive brought.

19 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing products,very impressed.

Amazing products! Smell beautiful and gives a next level clean feeling exactly like you see in the videos.I have used several from the range and they have all impressed.No issue with any order I received all came perfect,quick and packaged with care. Highly recommend.

16 de enero de 2026
Opinión espontánea
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Respuesta de Genie Clean

Thank you so so much for this review really means a lot to us as a family and all the genie team thank you from Claire aka mama genie

Valorada con 5 estrellas sobre 5

Genie-clean products

Genie-clean wow all these products i have used so far are amazing I've used clean ya oven and results were amazing like a brand new cooker again all just wiped with a micro fiber cloth didn't have to scrub at all then I used grease be gone on my kitchen and this product was fantastic took all grease off tops of cupboards effortlessly again just using a cloth to wipe and also the scale it down used this on my kettle as I tried home remedies and ended up with stubborn burnt looking stuff at bottom of kettle I sprayed it when I was going to work at 1.30 came home at 10.30 to a sparkling base didnt even need to wipe had to rinse kettle thouroghly to get excess solution out and last thing is the floor cleaner its super concentrated so u dont need loads I've washed my floors with it the 1st thing I used it on was my wheelie bins and used a outside brush like i isually do but no physical scrubbing was needed all dirt came off effortlessly and bins looked like new again and smelt of sherbert lemons thanks genie love your range its a pity you cant load pics on here because before and after shiw how great the products are

7 de enero de 2026
Opinión espontánea
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Respuesta de Genie Clean

Firstly thank you so much for taking the time to write that lovely review , it really means the world to us . We are so happy you love our products, we are a family run business and we all get so moved by our lovely customers thank you so much from Claire aka mama genie xxxx

Valorada con 1 estrellas sobre 5

Oven cleaner is poor

Oven cleaner is poor, really over powering toxic smell. This will work on surface level grease only, anything deeper needs scrubbing / scraping still. Tried the same area 4 times and still did not lift - Tik tok videos are very deceiving!

13 de enero de 2026
Opinión espontánea
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Respuesta de Genie Clean

Sorry you feel the oven cleaner is misleading , please can you email me claire@genie-clean.co.uk with photos of the surface you are trying to clean as our oven cleaner has sold over 21,000 on TikTok alone with 4.7 star review . And even higher on other platforms , look forward to you email and I can assist and advice you on cleaning your oven thanks claire

Valorada con 5 estrellas sobre 5

Not received my order yet.can only…

Not received my order yet.can only enail.no contact number. I have sent several emails.stil not telling me when I will receive.
Will update .if I finally get my order

Ordered on 28th December...

UPDATE....I HAVE RECEIVED EMAIL CONFIRMING MY ORDER HAS BEEN DISPATCHED .
WILL WRITE REVIEW WHEN RECEIVED .Hopefully a positive review .looking forward to using these products ...

OMG. Amazing products.arrived today. Sprayed and then wiped radiator .that i knew would take ages to clean..this stuff took it off instantly. I didnt even let it soak in.
Delivery took a while. I know christmas has just been.
Be so much better if delivery didnt take so long.
Yes .I definitely will be buying more ..
Gone from 1 star rating to 5

8 de enero de 2026
Opinión espontánea
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Respuesta de Genie Clean

Hi Linda so sorry about this please email myself claire@genie-clen.co.uk we are having tec issues with the email addresses so sorry , however I can look in to this asap for you . Many thanks

Valorada con 1 estrellas sobre 5

Don't waste you time or money…

Placed an order over a month ago nothing received. Emailed customer services several time and nothing. Link to track delivery expired so no idea if its been shipped or still waiting. Seems everyone has the same problem with their customer services.

23 de diciembre de 2025
Opinión espontánea
Logotipo de Genie Clean

Respuesta de Genie Clean

Hi Nigel we are so sorry that the issue with our email has effected you please email claire@genie-clean.co.uk I can sort this asap
Hi Nigel I have reached out to you to request more info , not yet had a response so unfortunately I cannot sort the issue out until I get the info thanks

Valorada con 5 estrellas sobre 5

Reviews on products

I ordered a few things floor cleaner the room cleaner . Fairy liquid and another to tackle grease grime etc .. I have to say I found them pretty effective they are a new business and I’m all for supporting new business .. few hiccups with delivery to begin with but got resolved with one of the ladies on watts app .. I will be ordering again very good products

22 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I think Ive tried every cleaning…

I think Ive tried every cleaning product in the range, they are all outstanding but the "clean ya oven" wow! It literally does exactly what it says, sprayed it on left for half an hour and it grease and grime just wiped off! Very happy! Best of all you don't need much of it so a £10 bottle will last me for months and months, highly recommend all the products but the oven cleaner without a doubt is the best on the market ☺️

18 de diciembre de 2025
Opinión espontánea
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Respuesta de Genie Clean

So kind you took the time to write a nice review liz thank you so very much really means a lot.

Valorada con 2 estrellas sobre 5

Disappointed

Placed an order 17 days ago still not received it. I have email customer service team they did reply saying they will get In touch with the team and message me back within 3 days still nothing 😫 come on guys what’s going on ????
I wish I could leave a bad review on the product but I can’t because it’s great!!! This is my second order. so I can only assume it’s the fulfilment team come guys!!

1 de diciembre de 2025
Opinión espontánea
Logotipo de Genie Clean

Respuesta de Genie Clean

Hi so sorry you have encountered this please email claire@genie-clean.co.uk I can sort this asap for you , again issues with email delivery have caused so many issues thanks claire

Valorada con 1 estrellas sobre 5

No stars.

Have been ordering for ages and recently had nothing but issues with my orders (damaged or missing products) delivery taken over 3/4weeks, customer service is non existent have emailed more then twice since the 21st of November and all have been ignored still nothing to now. Grease be gone and scale it down has started affecting my skin and also the wax melts are not lasting for more then 1 burn. As much as I like some of the products I won’t be ordering again quick enough to take peoples money but don’t want to deal with any customer enquiry’s or issues and just void emails but continue promoting to take peoples money, I’ve seen others waiting well over 6 weeks and have gone to trading standards over this.

17 de diciembre de 2025
Opinión espontánea
Logotipo de Genie Clean

Respuesta de Genie Clean

Hi Lou sorry for your issues with customer services I can assure you you are not being ignored at all , please can you confirm which emails you have been sending theese too as there is an issue as people are emailing a old dormant email address the correct address is customerservices@genie-clean.co.uk
All our products are manufactured in uk and have the legal requirements on the labels , with any product even beauty products and cleaning products can cause irritation to skin as stated on label hence why gloves should be worn.The delay in shipping has been down to the Christmas season and is part and parcel of this time of year unfortunately as it’s so upsetting for us , but hopefully all back to our usual 48 hours next week. Hope this clears up your issues please reach out to us at customer services many thanks

Valorada con 5 estrellas sobre 5

Great products!

Had a blip with my delivery which I bought for my Mum…carrier issue not Genie Clean…emailed and was sorted within 48 hrs and replaced without an issue(Thank You).
Products are fab… I tried the glass cleaner out of Mums…THE best ever! So happy I have now ordered for me this time.

3 de noviembre de 2025
Opinión espontánea

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