Genie Clean Opiniones 

59
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Horrible customer service! They will not help you and do not disclose a name of who you are communicating with after being asked numerous times! They will not work with you, only excuse their poor s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have taken my time to review the products I have purchased. Products arrive on time. I have Grease be Gone, which is my absolute favourite. I have a wooden extractor over my cooker which I had n... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered the big bundle, one product was missing, I contacted genie and they sent one immediately, can't fault the customer service go above and beyond to help. As for the products, they are beyo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely... Ver más

La empresa ha respondido


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 68% de las opiniones negativas

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3,7

Todas las opiniones

(59)

58 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Really nice and helpful

As an affiliate for genie. I love the products and libby and the customer service team are really nice and have always been good with my deliveries. Every one in the chat is really nice and helpful. I am so grateful for becoming part of the genie family

1 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best cleaning products & company.

Genie is honestly a game changer / products are amazing cut my time in half being a professional cleaner, customer services have been amazing I only had 1 dealing with them and that was because my parcel was delayed with evri but they was more then helpful. The girls at genie are all so helpful & I couldn’t recommended genie products enough. My mum has COPD and struggles using products but she’s had no issues with genie and she’s so happy with it.

28 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing products

I have been using genie cleaning products for 6months. I have not had no issue with my orders, all correct and non missing. Received my order in less than 7days.

I have a cleaning job, and changed all my cleaning products to genie clean. They leave an amazing smell, does what they are ment to do.

Highly recommended

28 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

best cleaning products in the market

I could not rave about these products enough, i generally and honestly rave about them to all my family and friends. i have severe OCD and cleaning really assists in managing my symptoms, i have used the same cleaning products for years - and now they all consist of genie- i generally could not rave about the products enough. i have only ever had minimal experience with customer service however when i have they have always remained professional, and respond promptly and efficiently, could not recommend enough worth every penny.

28 de octubre de 2025
Opinión espontánea
Logotipo de Genie Clean

Respuesta de Genie Clean

Thank you maddie so kind

Valorada con 5 estrellas sobre 5

An amazing cleaning brand

An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely fantastic & a little goes a long way which then means saving money too in the long run, also this company carries out free cleans to those who are in need! 10/10 genie clean!

27 de octubre de 2025
Opinión espontánea
Logotipo de Genie Clean

Respuesta de Genie Clean

Thank you xxx

Valorada con 5 estrellas sobre 5

Genie products are the best cleaning…

Genie products are the best cleaning products I’ve ever used!, there was a delay with one order but I contacted customer service and they were quick to respond and sort it out. Couldn’t recommend genie more.

28 de octubre de 2025
Opinión espontánea
Logotipo de Genie Clean

Respuesta de Genie Clean

Thank you for your kind words xx

Valorada con 5 estrellas sobre 5

Amazing customer service!

Amazing customer service!! Products are unbeatable. The smells are out of this world. Any issues are always dealt with promptly & in a very friendly manner. Would highly recommend this company & the products alike.

25 de octubre de 2025
Opinión espontánea
Logotipo de Genie Clean

Respuesta de Genie Clean

You are do kind thank you x

Valorada con 1 estrellas sobre 5

COMPANY IS A JOKE - DO NOT USE

ABSOLUTELY DISGRACEFUL!
Unfortunately my delivery address was incorrect and was sent to an empty shop - i contacted customer service and got nowhere but let it be. As it would not let me cancel my subscription I skipped the next three deliveries allowing me time to sort it out ONLY TO FIND THEY ARE STILL SENDING THE SEPTEMBER ONE I CANCELLED AND HAVE CHARGED ME.
NO CUSTOMER SERVICE FROM DAY 1 AND NOW I'M BEING CHARGED FOR SOMETHING I DON'T WANT AND WON'T GET!!!

30 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

11 days later still no product

11 days later still no product.

Update

On Fri, 26 Sep 2025 at 17:11, Customer Services customerservicesgenie-clean wrote:
Hi Andrew, we have filed a claim with evri regarding this. We can now offer you a replacement or store credit :)
Thank you for contacting Genie Clean.

Kindest regards,
Ross @ Genie Customer Services
Genie Clean.

Upate 29-09-25
Customer Services

17:07 (9 minutes ago)
to me
Genie Customer Services
your refund is pending
Thank you for contacting Genie Clean.

Kindest regards,
Ross @ Genie Customer Services
Genie Clean

15 de septiembre de 2025
Opinión espontánea
Logotipo de Genie Clean

Respuesta de Genie Clean

Hi andrew unfortunately some products do go missing in transit .our courier will not Allow us to file a claim until 7 working days have past .There is a protocol we have to follow with the company .I am sorry this happened yo you we are continually trying to improve fulfiment .

Valorada con 1 estrellas sobre 5

I placed 2 orders over 3 weeks ago

I placed 2 orders over 3 weeks ago, still not received them. Contacted them on numerous occasions. Says in transit. Delivery is non existent. If they stopped making so many posts on social media and sorted their dispatch process out I might actually be able to review product, if I ever receive them! Won’t be ordering again.

20 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

It doesnt work

it is nothing like the video showing grease removal, nearly £9 with posteage included, total rip off, It actuallys smells like Jif cleaner, only that used to be better

8 de septiembre de 2025
Opinión espontánea

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