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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The new problems with US Customs have made it impossible to get my order from Germany. I was told that I would get a refund but to be patient. After a while I was worried and asked about my refund aga... Ver más

Valorada con 5 estrellas sobre 5

I am hopeful that this company will soon achieve its former glory as a reliable supplier of German food specialties. The supply chain disruptions resulted from trade issues that were out of this compa... Ver más

Valorada con 2 estrellas sobre 5

I have been a loyal customer of GermanShop24 for years and always loved your selection. However, since the move to the U.S., I've noticed that many of the items I used to enjoy are no longer available... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Order not received due to custom issues which I can understand due to the circumstances but there is no other way to contact the company than calling a service hotline where no one ever responds. It c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de pedidos de comida online
  2. Proveedor de productos comestibles

Información proporcionada por diversas fuentes externas

GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008. In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week. In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US. In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

215 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

Suele responder en menos de 1 mes

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Valorada con 5 estrellas sobre 5

Amazing store

Amazing store, lovely products and the costumer service high level professionals. They will never let you down, I promise you.

Axel is great.

4 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super fast shipping and great customer…

Super fast shipping and great customer Service! Ordered Sunday night and it was all delivered on Thursday afternoon. One of my German breads had mold on it - it happens - I contacted customer service and they issued me a store credit after sending a picture for proof! Definitely going to use it on my next order !

2 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

reliable, professional, customer friendly

I order about once a month at Germanshop24. Their service is very professional and the speed the items arrive with in the US is incredible. Packing is always great and rarely an item gets damaged in the process. DHL is trying to do their best, but we all know that sometimes accidents happen. The selection is great and it only happens now and then that an item is out of stock even it's listed as available on the site. Prices are very fair. I have all I need for keeping up my German lifestyle and not missing anything other then people because of Germanshop24. Thank you guys.

31 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have placed 2 orders in the past…

I have placed 2 orders in the past month and must say, I am totally delighted with everything, from the line of products, how well they are shipped, how fast they arrive and even correspondence with GS24.
So glad I discovered GS24, now I can always have an access to some of my favorite German products while living in the USA.
What a great company.

22 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Paid for expedited shipping

Paid for expedited shipping. Got it with 10 days delay instead. Packaging was so bad, that 2 glasses were broken. They wouldn't send replacement, but refunded the prices of the two broken glasses (no [proportional] shipping).
If you buy your things through them, you obviously don't mind spending a few extra dollars. So, why they would be in turn so cheap is beyond me.
But that their suspicious google review are mostly from "A Reviewer", might give you a hint...

24 de febrero de 2022
Opinión espontánea
Logotipo de Germanshop24

Respuesta de Germanshop24

Thank you for sharing your thoughts. Usually a refund is what we do when items arrive in damaged condition. There was no partial refund for the shipping costs, since shipping would not have changed with the 2 items left out in your order. Also, your order was delayed due to CUSTOMS inspection which is out of our hands and is EXCLUDED from estimated shipping times. And last but not least: Everyone who leaves a review on google who does not use a google account is name 'A Reviewer'. If you have complaints about this, please reach out to google.

Valorada con 5 estrellas sobre 5

Amazing company

Amazing company. The package came 2 days earlier. Everything looked so good and fresh. Especially the Broetchen I frooze and baked this morning two of them it was so delicious
For sure my go to company to order more of the German food.

11 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome Company.

Awesome Company.i ordered Saturday my Package was delievered Thursday.one Day early.everything was in perfect condition . my first time ordering. not my last on the website i made only to page 15.but many more to go .but everything i miss from back home.i found so i will be ordering again.i love the bread it felt and smelled like it was just backed .i think everybody should try Germanshop24.the tracking system awesome

4 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best products and service ever!!!!…

I have placed several orders already and I love germanshop24.com !!! They are super sweet and gave me a refund for an items that was not the exact item I had ordered and my last order right before Christmas had several Christmas treats in there which were labeled enjoy this small gift from us.
The best thing is, they ship super fast and the shipping cost is $25 regardless how many items you buy. They get delivered with DHL within 5 days. BEST SHOP EVER. 😊 thank you

16 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

My items arrived very quickly

My items arrived very quickly, and the one error in the shipment was fixed even more quickly. I am very pleased with German Shop and will shop with them again.

30 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend this company

The German goodies I ordered were carefully packaged and arrived in great condition.
The communication with the company was awesome and they went above and beyond helping to resolve issues with the shipping company.
I highly recommend this company.

16 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Germanshop24 is wonderful

Germanshop24 is wonderful. They have the food I miss from home which means so much. Great customer service, excellent quality, reliable fast delivery. Everything arrived in great condition with DHL. I'm so happy I found you.
THANK YOU so very very much!

28 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Quick shipping to the U.S. Will be shopping at German Shop 24 again. I hope they will carry pretzels sometime soon and a wider selection of grocery foods. Thank you.

27 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always a great experience

Always a great experience. Just received another order the other day, shipping is always quick, considering the distance, about 7-10 days. The only problem I had this time was a damaged product, but after contacting the company, I received a refund within a couple of days, no further questions asked. Great products and great customer service!

26 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company

Excellent products. Shipping is prompt as well as the best customer service ever. They respond to emails quickly. Cannot say enough about how good my experiences have been with this company.

22 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy! Sofort! So gut!

I was looking on line for little Christmas Schoko we grew up with in our Christmas plates. In my search I found this shop and I was thrilled!! I ordered so much and in 6 days it was on my door step in Oregon. My package was 17 kg and $25 shipping! Happy??? It was overwhelming. Everything packed so nicely (like we do!) and the flavors and scents from home--oh such joy! So easy, sofort!! I will shop regularly from now on! Great team!!!!

11 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service!

My mom is German, and she found this website and shared it with me. I lived in Germany when my dad was stationed over there for a few years. I loved the food! I have been back several times and always eat way too much! Now I can order from the US! I was amazed at how quickly the order arrived. I was apprehensive because of all the supply change issues that my order would take forever. It came in 3-4 days! The company wrapped everything in bubble wrap, and nothing was damaged. Not even the fragile pound cakes I ordered!! I will definitely be ordering regularly! It is so nice to be able to get authentic German food whenever I want now!

8 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service and Overall Experience!

I have been ordering from this shop for some time now. My order is always placed, packaged and shipped quickly and efficiently. Recently, I contacted the shop about a couple of problems with items I had ordered and I received a quick response, and they addressed the problem quickly and appropriately.

1 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love shopping their website

I love shopping their website, so easy and efficient to navigate , my order comes so fast, I can't believe it half the time. They replied to an e-mail I send pretty fast as well (had a question). I have ordered from them at least 3 times in the last year and a half! I highly recommend them.

30 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

First order not in good condition

When our first order did not arrive in good condition(all melted together and discolored) the team there immediately resent the entire order. That order arrived in good condition. This store, fortunately, is one of a very few that is still carrying dark chocolate covered gingerbread by Bahlsen. Please continue to do so.

30 de octubre de 2021
Opinión espontánea

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