Gerrards Auction Rooms Opiniones 209

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Received leaflet through door decided to go along to local venue close to me. Met Lizzy at Seamill Hydro. Seamill. She was friendly, knowledgeable and easy to talk to. Sold some jewellery and money w... Ver más

Valorada con 5 estrellas sobre 5

I bought a print at auction which required delivery organised by Gerrards. They sent the item immediately, it arrived by UPS exactly on the date I requested as it was a birthday present which I neede... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had some old jewellery which lay in drawer for years when I received a leaflet through door about Gerrards auction rooms.. I went along and Elizabeth weighed everything I had brought.. she was lovel... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Postage on a single lots is a minimum of £20 + VAT. Makes for someone buying a small lot it really hard to justify. Was quite disappointed that if your going to charge ridiculous rates, you don’t tell... Ver más

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Información sobre la empresa

  1. Casa de subastas
  2. Arte y antigüedades
  3. Comprador de joyas
  4. Servicios de subasta online

Escrito por la empresa

Auction Rooms, House Clearance & Jewellers


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

209 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Good experience Gerrards Road Auction

Received leaflet through door decided to go along to local venue close to me.
Met Lizzy at Seamill Hydro. Seamill. She was friendly, knowledgeable and easy to talk to. Sold some jewellery and money was transferred to my bank account there and then, very efficient service.

19 de junio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Know the carat of gold that you are selling and know the weight



I visited these people on June 16th whilst they were in Oban buying gold etc.

I had 31g of 9ct gold to sell (scrap value) and the buyer offered me a price which worked at approximately £31 per gram.

I declined her offer and said she’d have to do better than that.
She then rang her boss? And told him I was looking for £35 per gram which was incorrect. I was looking for the live gold price which was hovering just under the £38 per gram (9ct gold).

The offer went to £33 per gram - I declined. Then we got to £34 per gram which I accepted. My gold would have been taken home and put away and likely forgotten about thus why I took the £34 per gram.

She also said that her boss would sell it on for £37 per gram.

I then brought out some gold rings with gemstones. The buyer can’t tell without testing whether these are genuine (which they were) so she deducted a random 7g from the overall 17g weight. Which was an absolute no-no.

To anyone thinking of selling, I will say the following:

Split your jewellery into 9ct, 18ct groups.
Know the weight of what you’re selling. Go to the post office, scales there are fairly accurate.
(The Post Office scales were apparently 1g out/less than the buyers scales).
Jewellery with gemstones: sell privately.
Keep up to date with the live gold prices.
Don’t accept their first offer and don’t be afraid to speak up.

16 de junio de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you for your review. We take all feedback seriously, however I strongly disagree with the points raised.

I told you straight away after weighing your gold that you had 31 g of 9 carat gold. This was accurate as you had already weighed the gold yourself. You agreed with this and you asked me what I was paying per gram. For the specific gold you brought in I offered you £30 a gram. Gold prices can vary day by day and depend on whether the gold is fully hallmarked, whether it is more than just scrap ie a better piece that we could sell and the quantity of gold being sold.

On that particular day I felt £30 a gram was a good price. However, you insisted that you needed more - hence the reason why I rang my boss to see if we could meet your requirements.

I feel I was helpful and accommodating and as a result offered to pay the £34 that you were looking for.

You accepted this offer. You didn’t have to - all our offers are given offers without any obligation and zero pressure. I am always very fair to all my customers.

As regards your rings. These were 9 carat decorative rings and the stones were of no value. I could therefore only give you the weight of the gold.

As regards the live gold prices the site you referred to on your phone was not our website. You will always get 10% more if you post your gold off to London or Birmingham and I am always transparent about this. We offer a face to face convenient friendly professional consultation . We pay you immediately with no waiting involved and many of our customers appreciate this and are happy with our service.

If you wish to contact me to discuss the matter further please do not hesitate to contact me on 07703 564 036.

Kind regards Lizzy Cole



Sent from Gmail Mobile

Valorada con 5 estrellas sobre 5

Highly recommend Gerrards

Highly recommend Gerrards. Two lovely friendly ladies valued my things with patience. No pressure to sell. No rush. This was my 2nd time selling. Would definitely use them again. Sue x

16 de junio de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Sue, That's lovely to hear. Thank you for taking the time to leave us a fabulous review. I will pass your comment on to Lizzy & Debs. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

It’s worth a visit

I had some old jewellery which lay in drawer for years when I received a leaflet through door about Gerrards auction rooms.. I went along and Elizabeth weighed everything I had brought.. she was lovely and when she offered me £620 for things I would never wear I loved her even more.. if u have any jewellery you don’t wear I would highly recommend looking them up to see where they have more venues..definitely worth a visit.. Cheers Elizabeth👍

26 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Karrin, Thank you for your great review. It is lovely to hear we are doing a good job. I will pass on your comments to Elizabeth. We hope to see you again soon. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Excellent customer service

I bought a print at auction which required delivery organised by Gerrards.
They sent the item immediately, it arrived by UPS exactly on the date I requested as it was a birthday present which I needed to hide! Print was very well wrapped. Customer service is excellent.

27 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Lisa, Thank you for your lovely review. So glad it arrived on the day you needed it to and I also hope he is happy with it! Gerrards customer service team.

Valorada con 2 estrellas sobre 5

Gerrards Road Trip…

I took some items to their road trip auction and was unimpressed with the complete lack of interest on any of the items I took along.
Next day took same items to Ramsdens and got £85 more than I was offered for them by Gerrards.

28 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Mary, Thank you for your review. I am sorry you felt our valuers were disinterested in your items and our offer was less than elsewhere. This is not our usual standard of service. I will pass your feedback on to our valuers and send my apologies. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Friendly efficient service

Friendly efficient service, a pleasure to deal with

27 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi James, Thank you very much for leaving us a 5* review. We really appreciate it. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Highly Recommend …

Attended a drop in session at my local town hall. Absolutely delighted with the service and the valuation I received which was much higher than I expected. Quick process and no pressure. Thank you very much.

26 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Alison, Thank you very much for your fab review. We love hearing we are offering a great service. Glad you were pleased with our prices and offer. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

honest and straightforward

Their approach was honest and straightforward. They kept me up to date throughout and made what I thought might be complicated, easy.

26 de marzo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you for taking the time to leave us a great review. We really appreciate it. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

knowledgeable

knowledgeable, helpful, honest and efficient

1 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you very much for your 5* review. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

A quick and easy transaction

Met with Lizzy and Debs and immediately made to feel at ease. A quick valuation was given which was within the parameters I had been hoping for and everything was done within 10 minutes. A great service.

6 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Rhys, Thank you for your review. We really appreciate you taking the time. I will pass your comments on to Lizzy & Debs. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

A leaflet from Gerrads came through the…

A leaflet from Gerrads came through the door giving dates and times for them being in Herefordshire. I visited them in Ross on Wye on 5/5/26. Their valuation was quick and acceptable to me (having had one watch previously valued by a watch expert). I accepted the offer. The whole thing took about 10 minutes.

5 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Sian, Thank you for your great review. I will pass your comments on to our valuer. We love to hear that we are offering a great service. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Elizabeth provided a excellent service…

Elizabeth provided a excellent service when in wick and I look forward to to dealing with her again

1 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Linda, Thank you for taking the time to leave us a positive review. I will pass your comments on to Elizabeth. We look forward to seeing you again soon. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

I received a very fair price from Simon…

I received a very fair price from Simon for a 1930's cocktail watch from Rolex.

1 de mayo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you very much for your lovely review. We really appreciate you taking the time to let us know we are doing a good job. Gerrards customer service team.

Valorada con 4 estrellas sobre 5

I met Simon in Thetford

I met Simon in Thetford, Norfolk this week. Simon was very helpful and informative, of course I was hoping for more but he let me know why the prices were correct and I was happy with the reasons. I recommend Simon as fair and true with valuations.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Lyn, Thank you for taking the time to leave us a lovely review. I will pass on your comments to Simon. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Very quick, and easy, offering a fair and reasonable valuation

Attended one of Gerrards Auction Rooms road trip sessions. The valuation was quick, and easy and valuation was very reasonable. Around what I would have expected, and way more accurate and reasonable than my experience with Hatton Gardens valuations. Both Simon and Elizabeth were very friendly and I would definitely use Gerrards again if they visited again.

22 de abril de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Thank you very much for taking the time to leave us such a lovely positive review. I will pass your comments on to Simon & Lizzy. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Unexpectedly brilliant

I found I had a number of pieces of jewellery I didn’t wear and wondered about going to a meeting which Gerrards occassionaly hold. I was rather apprehensive as I had not been to any before, but I needn’t have been as it was welcoming, professional and friendly. I was very happy with the money they offered me and I will certainly go again if I need to.

21 de abril de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Deidre, Thank you for your lovely review. we love to hear that we are offering a great service. We hope to see you again when we are next in your area if you find any more treasures. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Consistently high quality service and…

Consistently high quality service and items - but what really makes this auction house special are the staff who work so hard to serve their customers! Thank You to you all - especially Leigh-Anne and the postage and accounts team. Fast postage and understanding of the needs of small businesses like mine

19 de marzo de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Dee, Thank you very much for taking the time to leave us such a a lovely review. It is always a pleasure to do business with you. I will pass your comments on to Leighanne & The team. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

The place to visit

Gerrards is a very friendly establishment. The staff are helpful and knowledgeable and nothing is too much trouble. They have an amazing range of collectables and jewellery etc. It's a great place to go for that "special " gift. Also their monthly auction has plenty of exciting items.

8 de abril de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Julie, Thank you for your lovely review. It's always lovely to see you. Hope to see you again soon. Gerrards customer service team.

Valorada con 5 estrellas sobre 5

Really happy with the valuation

Really happy with the valuation. Had a nice chat with Lizzy while Simon did the ‘valuating’.

9 de abril de 2026
Opinión espontánea
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Respuesta de Gerrards Auction Rooms

Hi Emma, Thank you for our 5* review. We really appreciate it! Gerrards customer service team.

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