Me and my wife was visiting Cardiff for the weekend and planned to paddle boarding while we were there. We needed to buy a new buoyancy aid and chose to head to Get On The Water, needless the say the... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... Ver más
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... Ver más
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... Ver más
Información sobre la empresa
- Tienda de surf
- Tienda de canoas y kayaks
- Tienda de deportes
- Tienda de insumos para esquí sobre agua
- Servicio de alquiler de equipos para deportes acuáticos
Escrito por la empresa
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Información de contacto
23A Lambourne Crescent, CF14 5GF, Cardiff, Reino Unido
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4,8
Excelente
352 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
What's not to love about Jobe floating…
What's not to love about Jobe floating sunnies, and the GOTW experience?
I just wish I hadn't dropped my last pair on the tracks at the railways station. GOTW were there to get me replacements. As always, great service. Thanks :)
14 de mayo de 2025
Very good deal
The model of VHF handheld radio I originally ordered was out of stock. They offered me a more recent upgraded one at the same price. Took a few days extra to arrive, but that's fine. Thanks a lot.
5 de mayo de 2025
SUP Session
I booked a two hour SUP Session with Gareth for myself and my daughter. The session and coaching was spot on and we left feeling a lot more confident in our abilities.
Very much looking forward to our next session to learn how to do step back turns - what could possibly go wrong.
If you want a focused SUP Session then Gareth is your man
8 de mayo de 2025
Opinión espontánea
Great product at a good price
Great product at a good price. Delivered quickly and well packaged. Thanks guys and gals :)
13 de marzo de 2025
Disappointing Experience!
I am writing to express my disappointment with our recent experience regarding the purchase of inflatable kayak. Despite completing full payment via credit card, we encountered multiple delays and unclear inquiries, only to ultimately be informed at the end after almost a week that the product will not be sold to us with strange explanation that we are strange!
This back-and-forth communication has been a complete waste of time and has caused unnecessary frustration. We expect a more transparent and efficient process when dealing with a professional supplier, and this experience has left a negative impression.
24 de febrero de 2025
Respuesta de Get On The Water Ltd
Hi Edit,
Thank you for taking the time to leave a review.
For transparency on this order - your order was for a Jobe Inflatable Kayak worth over £600 from North Macedonia which was placed on the 24 February.
This order was to ship to a UK shipping agent and then it would be forwarded to you.
Unfortunately, due to previous problems, with all international orders we will always call the shipping agent to confirm the delivery address in the UK before we ship. We tried repeatedly to contact Ben in the UK by mobile phone (which went to answer phone) and by email. Having left messages we never had a reply from Ben.
We then searched the address for the shipment in the UK through Google and spoke to someone there - they had never heard of Ben and have had similar calls for Ben in the past.
I finally got to speak with Ben but only by Whats App.
Unfortunately by now we were reluctant to send the order - I contacted you and asked that we could change the payment method from an online Credit Card transaction to a bank transfer or an international transfer via Wise.
At this point you decided that you no longer wanted the item and you cancelled your order on 28 February.
We have subsequently been in contact with Jobe and have sent you the details for the Jobe agent and distributor in North Macedonia where you can purchase this inflatable kayak.
We felt uncomfortable with the order and described the order and process as strange - not yourselves.
For all Jobe orders in the future please go through the distributor in North Macedonia.
Many thanks,
Get On The Water
Respuesta de Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Respuesta de Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Shocking service
Ordered a product that was stolen from the doorstep but the retailer is refusing to follow consumer law and provide a refund. Even the photo proof shows the item as dumped on the doorstep and not actually delivered. Will now have to claim through my credit card company.
13 de febrero de 2025
Opinión espontánea
Respuesta de Get On The Water Ltd
Hi Jason,
Many thanks for your order.
We have had many conversations via email regarding your order and we are disappointed that you choose to leave such a review.
Your order was received on Friday and dispatched the same day.
You sent us an email on the Monday morning saying that you didn't now want the item and how could you cancel the order. We gave you information on how to do this - in line with our returns policy.
You later that day sent us confirmation of the delivery with a picture. You stated that you were intending to reject the delivery, but hadn't had a chance to see the driver to do so.
A couple of days later you let us know that you were actually in the road when the delivery was made and you had asked the driver to take it back.
Once a courier has made a delivery they won't then take it unless a new delivery order is made.
When the delivery was made you could have retrieved the package from the doorstep and secured it and returned it to us as we had advised but instead you choose to leave it on your doorstep.
You then requested we refund you and claim the money back from Evri for failing to deliver - but we both have proof of delivery and you could at any point have secured the package and followed the correct return procedure, but unfortunately you choose not to.
As a result you then went on to claim the money back from Paypal and your credit card company.
Did you advise the Police that someone had stolen a package from your property?
Kind regards,
Get On The Water
Fast despatch, competitive price
Got my lobster claw gloves ahead of time for a chilly weekend swim, thanks.
28 de enero de 2025
Very competitive pricing and excellent…
Very competitive pricing and excellent customer service.
31 de enero de 2025
All arrived and just what I ordered
All arrived and just what I ordered. No concerns and Gareth contacted me with an update before delivery
13 de enero de 2025
Brilliant customer service
Brilliant customer service. The item ordered was out of stock but an alternative was offered.
2 de diciembre de 2024
It was quick and came when it said and…
It was quick and came when it said and for someone like me (old not online savy) would order from them again, and the dry robe was brilliant
14 de diciembre de 2024
Perfect purchase
I was so pleased with my first purchase of a GUL Recore Radiation Undersuit that I bought a second as a backup. It arrived very quickly so no complaints at all. If it’s of any use I am 6’1” and Large fits perfectly.
7 de noviembre de 2024
Good prices and delivery.
Good prices and delivery.
Customer service pre-sales was good. Haven't needed them post-sales.
30 de septiembre de 2024
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.