I’m honestly so impressed with this clothing brand! The quality of the item I received is amazing — you can really tell a lot of care has gone into the materials and design. Even better, when the size... Ver más
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Consulta las opiniones de los clientes
I made my first order which was the Lyla two piece and it is GORGEOUS! I messaged on Instagram prior to ordering to ask which size the model had on and received a quick response. I’d definitely recomm... Ver más
Was super conscious of the bikinis not fitting due to being 5ft10 but with a bigger bust but can honestly say I was pleasantly suprised with how flattering the fits are. Also really impressed with... Ver más
Postage claims to be £3.50 on the delivery page but is actually £4.99, thought I'd buy anyway then ask for a refund thinking any reputable business would refund the difference (it's £1.50 but £4.99 is... Ver más
La empresa ha respondido
4,1
Muy bueno
67 opiniones
No ha contestado las opiniones negativas
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Communication and quality
1 de agosto de 2024
Opinión espontánea
Fabulous swimwear
Needed some last minute bikinis urgently for a holiday. Placed an order and received it the next day and was blown away by the quality of the swimwear. Such good value for money and the fit was perfect. Had so many compliments when I was wearing them. Would definitely recommend!
30 de junio de 2024
Opinión espontánea
Best swimwear I have ever bought
Best swimwear I have ever bought, all of their products are insane. I struggle to find bikinis which I feel comfortable in and this brand has really changed that. Affordable and excellent quality, I will definitely be purchasing more from this brand!
19 de julio de 2024
Opinión espontánea
Loveeee my swim suit
Loveeee my swim suit. Came the next day & fits so well. So flattering 🩷
26 de julio de 2024
Opinión espontánea
Stunning collections and great customer experience!
Love it! Come across this brand on instagram and can say the quality, experience and fitting was 10/10. Quite rare you come across an a brand which are starting out and exceed expectations. 100% would be ordering again my best mate loved her new bikinis for holiday!
19 de julio de 2024
Opinión espontánea
The best quality bikinis and beach/swim…
The best quality bikinis and beach/swim wear ever. Amazing quality, unique designs and the customer service couldn’t be better! I didn’t pay for next day but still received my order quickly.
1 de agosto de 2024
Opinión espontánea
WORSE COMPANY EVER!! STEAL YOUR MONEY! SCAMMERS!!!
WORSE COMPANY EVER!!! returned faulty swimwear to be told because it was on sale I have to pay for it when they clearly saw it had a big hole and the other skirt was ripped. Luckily I had taken photos. They then sent the items back to me with a swimsuit that had already been return stating it was stained. Again luckily I had taken photos to prove it was unworn and clearly had sticker still attached to intimate area. Poor customer service as wouldn’t email back and now have blocked my email. Taking it further and do not EVER SHOP HERE. YOU WONT GET YOUR MONEY BACK!!!!! Awful people and business!!!!!
21 de junio de 2024
Opinión espontánea
Respuesta de Gianelle
Hey,
Thank you for taking the time to leave a review!
I have taken a look into your correspondence with our customer service team and can see that the item in question was returned to us with a mark in the crotch area of the swimsuit.
As we are a swimwear company, our items are legally classed as ‘intimates’ therefore, we must take great care when inspecting our bikini bottoms and one piece swimsuit returns for hygiene purposes and the protection of all our customers.
As this item did arrive with a mark inside the crotch area our team have sent these back to your original address.
As for sale items, we do not accept returns on sale items as they are final sale; this is stated in our returns policy online. Upon inspection of the sale items you did return we found no faults to these items therefore, these have been returned to the original address.
We do apologise that you have been left feeling unhappy with the service you received and do hope you can understand this!
Additionally, we have not and would never block a customer email (please ensure you are emailing the correct address).
If you do have any further questions or require any more help please do let us know and we would be more than happy to help.
Kind regards, Gianelle Team
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