Not happy with service
I did not receive a email to say my order was ready. But did receive a phone call. The lady told me that the order was ready and they were having issues with their email.
So when I went to pick up my order I explained there was no email sent. The women that served made me feel very un comfortable. Even though I produced my licence. Not happy with the service. Made to feel that it was my fault there was no email 😕
This was Mandurah Forum store.
Respuesta de GiftBox - Mandurah Central
Hi Nat, thank you for taking the time to provide your feedback! We’re really sorry to hear this and apologise for how uncomfortable this made you feel. That’s certainly not the experience we want for our customers.
We are experiencing email issues, and this was not your fault. Thank you for still coming in after receiving the phone call and for providing your licence when requested.
We’ll be addressing this with the store to ensure communication is clearer and that customers are made to feel welcomed and respected at all times. Thank you for bringing this to our attention, and we’re sorry again for the frustration caused.
