Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... Ver más
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Consulta las opiniones de los clientes
Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... Ver más
La empresa ha respondido
My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... Ver más
Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.
Información de contacto
10-11 Post House Wynd, DL3 7LU, Darlington, Reino Unido
- 0800 6250625
- mail@gillianarnold.com
- gillianarnold.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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I have just bought beautiful lampshade…
I have just bought beautiful lampshade and standard lamp the staff are so friendly and helpful full marks to them all .

Respuesta de Gillian Arnold
I love my lampshade
I love my lampshade. Colours are true to the pictures online. We’ll made and good delivery

Respuesta de Gillian Arnold
Disappointed
Whilst very happy with the fast dispatch, delivery and quality of the velvet cushion, sadly it was nothing like the sample I had received before ordering. The return process was easy, but the postage was deducted from my refund - something that irritated, as the product did not match the sample, which was not an error of mine.

Respuesta de Gillian Arnold
Willing to go out of their way to satisfy a customer.
I have had a variety of lovely things from Gillian Arnold shops in the past but recently bought 3 lampshades via the internet. The service was excellent. I emailed with a query which was answered promptly and in a friendly fashion. An initial misunderstanding between us about what I was ordering resulted in the prompt arrival of some lovely lampshades, but they weren’t what I was expecting. GA immediately sent free postage to return them and then went out of their way to provide me with exactly what I wanted, despite it not being a standard product and they threw in a cushion by way of apology for the delay.

Respuesta de Gillian Arnold
I spotted Gillian Arnold while…
I spotted Gillian Arnold while searching for a present for my mam. I was amazed by just how much Gillian Arnold had to offer. All they’re products were of extremely high quality. The service was incredible and we even got 10% off for our next visit. Will definitely be going back. Thank you so much!!!

Respuesta de Gillian Arnold
Fabulous customer service
I’d received a couple of the Blue and White Cow Parsley Glass Coasters as a birthday present a couple of weeks ago and was so upset when 1 accidentally got broken. I called Gillian Arnold to see if they sold individual coasters, which they did so I purchased one. My delivery arrived today and much to my surprise it was the full set of 4. I called the shop as I assumed there had been a mistake with the order but was stunned to hear that they had sent me a set of 4 coasters with their compliments and to make sure they all matched up. I can truly say I was overwhelmed with the kindness of this gesture. It really was appreciated and totally unexpected. I will definitely be purchasing again as there are some beautiful items and I’ll be recommending this company to my family and friends. Amazing customer service, completely exceeded my expectations…thank you so much xx

Respuesta de Gillian Arnold
Beautiful item and great service!
Looking for a gift for a relative's 60th birthday, I plumped (no pun intended!) for a Gillian Arnold botanical design cushion, able to have my relative's name added. The cushion is really beautiful, soft, well-made and of a high quality. The personalisation makes it even more special. My relative loves it! I ordered by phone, and Caitlan was a delight to liaise with - she patiently helped with my order and queries, and I felt valued as a customer. Charlie helped with a follow-up question, and she was really helpful also. Will definitely re-use this company for future gifts. Many thanks once again!

Respuesta de Gillian Arnold
Beautiful, high quality deckchair
Quick delivery and a lovely deckchair, great quality, same as the cushions and lamps I purchased last year . Just need some sunshine now.

Respuesta de Gillian Arnold
The service was good
The service was good, communication good when prompted for updates of my product.

Respuesta de Gillian Arnold
Lovey cushions
Bought two cushions of which I am delighted with. May possibly get some lampshades.
Very good service.

Respuesta de Gillian Arnold
Wow! What a shop!
Uniqueness is Gillian Arnold’s ‘unique selling point’ - many of the items in the shop are made from pressed flowers and are actually unique. And beautiful!
This is the place to go for something really special for yourself or for a gift for someone special.
The staff are knowledgeable, very helpful and are are outstanding when wrapping items securely. I can’t recommend this place enough. If you’re in Darlington, check it out!

Respuesta de Gillian Arnold
Very pleased with my purchase of 2…
Very pleased with my purchase of 2 ceiling lamp shades. Colours are so fibrant

Respuesta de Gillian Arnold
Amazing customer service
Amazing customer service, delivered a number of items to my home address well before the date promised, high quality items, shades and cushions look great

Respuesta de Gillian Arnold
Love Gillian Arnold designs!
Love Gillian Arnold designs. Service always excellent and products brighten my living space with their natural themes and vibrant colours. Only issues I have are with the website, which sometimes misbehaves. Not a big issue but could probably be easily fixed. For example, products added to the basket show only a description , whereas I prefer to see a picture, sometimes for comparison purposes but also makes it easier to see what you’re opting for.

Respuesta de Gillian Arnold
Beautiful products great quality and…
Beautiful products great quality and speedy delivery

Respuesta de Gillian Arnold
Absolutely beautiful lamp
Absolutely beautiful lamp, which is even more glorious than the picture shows. Fabulous customer service and my lamp arrived much quicker than expected.

Respuesta de Gillian Arnold
Excellent service and lovely product…
Excellent service from ordering bespoke tall floor lamps all the way through to delivery. Kept informed on progress throughout. Absolutely delighted with the lamps exactly what i was looking for. Cannot recommend this company highly enough.

Respuesta de Gillian Arnold
Gorgeous and unique lampbase and…
Gorgeous and unique lampbase and beautiful shade. Arrived so quickly. 5 stars and keep up the good work!

Respuesta de Gillian Arnold
So pleased with the Tropical Sunshine…
So pleased with the Tropical Sunshine floor lamp.
Looks lovely and arrived quicker than expected.

Respuesta de Gillian Arnold
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