Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... Ver más
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Consulta las opiniones de los clientes
Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... Ver más
La empresa ha respondido
My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... Ver más
Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.
Información de contacto
10-11 Post House Wynd, DL3 7LU, Darlington, Reino Unido
- 0800 6250625
- mail@gillianarnold.com
- gillianarnold.com
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Really bad service
At first lovely friendly service and quality products. Some wallpaper, lampshades and a cushion were not in stock, but would be available for pick up in two weeks. After a month we rang them, nothing was available, the same day they phoned back to say cushion had "been found'. It was actually the wrong colour but still matched. A month later another visit for two large lampshades and £120 roll of wallpaper, all paid for, they couldn't find the paperwork, but we were promised another week. Two weeks on, still no products. Items from there are lovely and excellent quality, but if they aren't available on the day, don't bother.

Respuesta de Gillian Arnold
Still waiting for my goods
Still waiting for my goods. No indication as to where in the process it is and no acknowledgement of my email. Unable yet to pass comments on the merchandise

Respuesta de Gillian Arnold
A disappointing experience but lovely products.
I really love the products in this local shop and it really pains me to leave a review with so few stars but unfortunately this reflects the whole experience of my latest purchases.
Our order was for wedding gifts for our son and was ordered well in advance of the special day. The exceptionally poor communication between the different departments meant we had three wasted visits to the shop. E.g we were told that the product was ready when it wasn’t. One product was made incorrectly and had to be remade. There was very little in the way of apology and one member of staff did imply that the mistakes were our fault, despite a colleague remembering the actual wording of our personalisation.
The whole experience was quite stressful, there was no discount offered for the lack of service. In the end we had to collect one part of the order on our way to the wedding.
The two stars are an average as the actual products are absolutely gorgeous.
We have made purchases from this shop on other occasions and we have had very different experiences.

Respuesta de Gillian Arnold
I haven't received yet so can't really…
I haven't received yet so can't really comment

Respuesta de Gillian Arnold
Uplifting
Brilliant use of colour ,creates a beautiful atmosphere in my living room . Both cushions and lamp shade always get a positive reaction from visitors .
Absolutely amazing
Very pretty floor light.
Very pretty floor light in daylight but transforms to absolutely gorgeous when lit, it is a gentle light, just right for evenings watching tv.
Absolutely wonderful!
Perfect gift
Excellent service and the necklace is perfect, matches the previously bought bracelet
Products are as seen and described and…
Products are as seen and described and the colours are fab. Great service, easy to use site, fab value for money- highly recommended
I love their bright designs
I love their bright designs, and there is always a non-robotic helpful person to talk to if you have queries, etc.!
Beautiful lampshade delivered…
Beautiful lampshade delivered promptly.Loving it, thank you!
Brilliant
Beautiful products with plenty of choice of colours. Well packaged and speedy delivery.
Very disappointed..
Very disappointed..
I have thin wrists but difficult to wear
Poor quality..
Sorry would not recommend

Respuesta de Gillian Arnold
The lampshade was really easy to order…
The lampshade was really easy to order and looks exactly like the website photos. It was delivered in a very reasonable time for such a unique product and fits in beautifully with our bedroom. An easy ordering process for a beautiful item!
Beautiful piece of art
Beautiful piece of art. Well protected in good packing and ready to use right away. So pleased with my order. Will be buying more lamps for the rest of the house.
Lovely Shop
Got a cushion, lampshade and some wallpaper here,
Wonderful little shop and the sales assistant Charlie was so helpful and knowable, really helped to choose all the items that would go together for me.
Highly recommend going here.
I visited the Darlington Branch.
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