Givemecosmetics Opiniones 

Respuesta de Givemecosmetics

8 sept 2026

Hi J,

We’re sorry to hear that you were disappointed with our Aloe Vera & Coconut Oil range and that you didn’t enjoy the scent or how it left your hair feeling.

Our Aloe Vera & Coconut Oil range is **silicone and sulphate free**, which can make it feel quite different from products containing these ingredients. Silicones in particular can coat the hair and give an immediate smooth, lightweight feeling, whereas when switching to a silicone-free range, your hair may initially feel heavier or greasier as it adjusts and any existing product build-up is being removed.

This adjustment period can vary depending on your hair type and the products you have previously been using. We always recommend giving a new haircare routine some time to settle before deciding whether it's right for your hair.

Of course, we appreciate that every hair type is different and unfortunately our products won't work for everyone. Thank you for giving the range a try and for sharing your honest feedback.

Kind regards,
Give Me Cosmetics

Respuesta de Givemecosmetics

8 sept 2026

Hi Emma,

Thank you for taking the time to share your feedback. We're really sorry to hear that the Recode range hasn't worked well for your hair, particularly as you've previously been so happy with our Pink range. We appreciate that not every product or range will suit every hair type, and we're disappointed that you've not had the results you were hoping for.

We would, however, like to clarify your comments regarding reviews. We do not only publish 5-star reviews or intentionally remove genuine negative feedback. Reviews submitted through our website are subject to our review guidelines and moderation process, which means that not every submission will necessarily be published.

We completely understand why seeing predominantly positive reviews may give the impression that negative feedback isn't being shown, but this isn't an accurate reflection of how our review system works.

We're also sorry to hear that your own review hasn't appeared as expected. If you contact our Customer Care team with the details of the review submission, we'd be happy to look into this further for you.

We genuinely value honest customer feedback, both positive and negative, as it helps us understand where we can improve and helps customers make informed decisions.

Kind regards,
Give Me Cosmetics

Respuesta de Givemecosmetics

4 sept 2026

Hi There!

Thank you so much for your lovely review! 💕

It means so much to us to hear that you’ve been using Give Me Cosmetics for years and continue to love our Pink Hair Care range. We’re so happy to hear it leaves your hair feeling soft and looking shiny! ✨

It’s also wonderful to hear your kind words about our customer service team. We always aim to be prompt, friendly and helpful, so knowing you’ve had such a positive experience really means a lot. 🥰

Thank you for your continued support over the years — we truly appreciate you choosing Give Me Cosmetics time and time again! 💗

Kind Regards
Natasha

Respuesta de Givemecosmetics

4 sept 2026

Hi Alice

Thank you so much for your fantastic 5-star review! ⭐️💕

We’re really pleased to hear that, although your original parcel unfortunately went missing with the delivery company, our customer service team were able to step in and get a replacement out to you quickly.

It’s wonderful to hear that you’re already noticing a difference in your hair after using our Pink Shampoo & Conditioner just a couple of times! 🥰 The Pink range is a favourite for helping dry hair feel softer and more nourished, so we’re delighted it’s working well for you.

Thank you so much for your kind words and for recommending Give Me Cosmetics. We really appreciate your support and hope you continue to love your products! 💗✨

Kind Regards
Natasha

Respuesta de Givemecosmetics

3 sept 2026

Hi Shelly

We’re sorry to hear you were disappointed, however we would like to clarify the circumstances for anyone reading this review.

Your order was delivered on 15th August, but the damage was not reported to us until 21st August. When we requested the relevant information required to investigate the claim, as outlined in our Terms & Conditions, you advised that you were unable to provide it.

The photograph provided does show damage to the conditioner, however the damage appears to be a clean opening/cut through the tube rather than clear evidence of damage caused during transit. This is precisely why we requested photographs of the packaging, as this would have allowed us to establish whether the parcel had been damaged in transit and investigate this with the courier where appropriate.

The delivery photograph also showed the parcel at the point of delivery with no visible external damage. Without the requested packaging evidence, we were unfortunately unable to establish when or how the damage occurred.

We understand that this is frustrating, but we cannot automatically replace or refund an item without the information required to investigate a damage claim. Our process is in place to ensure these claims can be properly investigated and handled consistently, rather than being a refusal to assist.

Kind regards
Give Me Cosmetics

Respuesta de Givemecosmetics

2 sept 2026

Hi Christmas Pudding

Thank you for taking the time to leave such detailed feedback. We’re genuinely sorry to hear that our products haven’t been the right fit for you, particularly as you purchased several products from us as a first-time customer.

We completely appreciate that hair and skincare are very personal, and unfortunately a range that works brilliantly for one person may not be suitable for another. We have different ranges specifically formulated for different hair types and concerns, so it’s possible that the products you selected simply weren’t the best match for your hair and skin.

We’re particularly sorry to hear that you feel the heat protection spray has caused hair loss. We do want to reassure you that the product does not contain ingredients that can cause hair loss, and there is no known reason within its intended use for the spray to cause hair loss. Hair loss occurs from the follicle beneath the scalp. A topical heat protection product applied to the hair does not affect the hair follicle or alter the natural hair-growth cycle.

We’re also sorry you felt frustrated regarding the shampoo subscription. The minimum payment/order term and subscription conditions are clearly displayed before an order is placed and before items are added to the basket. We also always recommend that customers try a product as a one-off purchase first if they are unsure whether it will be suitable for them, before committing to a subscription. We appreciate that this may not have been what you expected, but the two-payment minimum is part of the subscription terms presented at checkout and unfortunately cannot be made any clearer on the current ordering page.

We’re disappointed that your first experience with us hasn’t been a positive one, but we do appreciate your feedback. It’s incredibly useful to us when customers explain where products haven’t worked for them, as everyone’s hair and skin can respond very differently to individual formulations.

We hope you’re able to find products that are a much better match for your needs, and thank you again for giving our products a try.

Kind regards
Natasha

Respuesta de Givemecosmetics

18 ago 2026

Hi Leanne

Thank you so much for such a lovely review! 💕 We’re really pleased to hear how happy you are with both your products and the service you received from our team.

We’re sorry that your original parcel went missing along the way, but we’re so glad we were able to get a replacement sent out to you quickly while the investigation continued. It’s wonderful to hear that the replacement arrived safely and, most importantly, that you feel the products were absolutely worth the wait! 🥰✨

Thank you for your kind words about our customer service too. We always want our customers to feel listened to and supported when something goes wrong, so it’s lovely to know that your experience was a positive one despite the initial delivery issue.

Thank you again for choosing Give Me Cosmetics and for taking the time to share your experience with us. We really appreciate your support! 💗

Kind regards
Give Me Cosmetics x

Respuesta de Givemecosmetics

18 ago 2026

Hi Ms Skyner!

Thank you so much for your wonderful review! 💕

We’re really pleased to hear that you’re happy with your products and that our customer service team was able to quickly resolve the issue with your order.

We know how frustrating it can be when something goes wrong with a delivery, so we’re delighted that we could get a replacement sent out and put things right for you. It’s lovely to hear that you can’t fault the service you received and that you’ll continue to shop with us — that genuinely means so much to the whole team! 🥰

Thank you again for your kind words and continued support. We look forward to helping you with your next order! ✨

Kind regards
Give Me Cosmetics X

Respuesta de Givemecosmetics

18 ago 2026

Hi Aqua Daisy

Thank you so much for your amazing 5-star review! ⭐️💕

We’re absolutely thrilled to hear that you’ve been so happy with all of the products you’ve purchased — especially as you’ve tried so many of them!

It’s also wonderful to hear that you’ve been pleased with your customer service experience. We put so much care into both our products and supporting our customers, so knowing that this has come across really means a lot to our team. 🥰

Thank you for your continued support and for recommending Give Me Cosmetics! We really appreciate you choosing us time and time again and hope you continue to love your products. 💗✨

Kind regards
Give Me Cosmetics x

Respuesta de Givemecosmetics

14 ago 2026

Hi Patricia

Thank you so much for your lovely review! 💕 We’re absolutely delighted to hear that you’ve had such amazing results from our Bond Repair Treatment. There’s nothing better than when other people start noticing the difference too! ✨

We’re so happy to hear your hair is looking healthy, shiny and feeling its best. Thank you for choosing Give Me Cosmetics and for taking the time to share your experience with us — we really appreciate your support! 🥰 X

Kind regards
Natasha

Respuesta de Givemecosmetics

13 ago 2026

Hi Diane

We’re sorry to hear that you’ve been unhappy with your experience. We do, however, feel it’s important to clarify that our records show you have been in contact with a member of our customer service team throughout this process, so we’re disappointed to hear that you feel it has not been possible to speak to a real person as you have only spoken to human agents.

Our team has been actively trying to resolve the issue with your order and has requested some specific information from you in order to investigate what happened and arrange the appropriate resolution. Unfortunately, when the information requested isn’t provided, it can make it very difficult for our team to move things forward as quickly as we would like.

We completely understand how frustrating it is when an order isn’t received as expected, and we do want to get this resolved for you. We’re always happy to help, but we also need the information requested by our customer service team so that we can properly investigate and put things right.

We hope you’ll continue to work with our team so that we can bring this matter to a satisfactory conclusion. Thank you.

Give Me Cosmetics

Respuesta de Givemecosmetics

12 ago 2026

Hi Denise

Thank you so much for such a wonderful and detailed review! 💕

We’re absolutely delighted to hear how impressed you’ve been with both our products and customer service. It’s especially lovely to know that your hair is feeling shiny and smooth, even in this heat and humidity, that’s certainly a win! ✨

We’re also so happy that you loved the products enough to treat your daughter and daughter-in-law to a set, and that your friend enjoyed her birthday gift too. 🎁 It really means a lot to us to be part of those thoughtful gifts and special occasions.

And thank you for your kind words about our skincare range as well. Knowing that your friend noticed such a difference in how her skin felt is wonderful to hear.

We’re so grateful to have become your go-to place for beauty products, and we truly appreciate your continued support.

Thank you again! 🥰

Respuesta de Givemecosmetics

12 ago 2026

Hi Ellen!

Thank you so much for taking the time to leave such a lovely review! 💕

We’re absolutely delighted to hear that your daughter loved her birthday gift. It means so much to us to know that our product could be part of such a special occasion, and we’re so grateful that you chose to shop with us.

We hope she continues to enjoy it!

Thank you again for your kind words and support. 🥰

Give Me Cosmetics x

Respuesta de Givemecosmetics

Actualizada el 12 ago 2026

Hi Sharna,

Thank you for taking the time to leave your review, and we’re sorry to hear that your mum was disappointed with her mystery bundles.

We do just want to clarify that the contents of these bundles are outlined in the TikTok listing before purchase, in line with TikTok’s requirements. The bundles in question are cosmetic/makeup bundles and do not include haircare products, so the items received are within the advertised product category.

While you may have received multiple of the same product type, such as lip oils and lip scrubs, the lip oils are supplied in different shades, meaning the three bundles are not identical in terms of their actual products/variants. The items you have mentioned, including the lip oils and lip scrubs, are all included within the bundle listing and description before purchase.

We completely appreciate that mystery bundles aren't going to be everyone's cup of tea, particularly if you're hoping for a wider variety of product types. However, the contents and product categories are provided before purchase so customers can make an informed decision on whether the bundle is suitable for them.

We’re really pleased to hear that you order from us regularly, and we’re sorry this particular purchase wasn't what you or your mum were expecting. 💕

Give Me Cosmetics

Respuesta de Givemecosmetics

12 ago 2026

Hi Loraine,

We’re really sorry to hear that your order arrived in a condition that left you disappointed, especially as you’ve shopped with us many times previously.

We completely understand how frustrating it is to receive gift boxes that haven’t arrived as expected, and we’re sorry that you also felt let down by the support you received when you contacted us. We never want a customer to feel that their concerns haven’t been properly listened to or addressed.

We appreciate you taking the time to share your feedback regarding the packaging and delivery, as this is something we can pass on to the relevant team to review.

We’re genuinely sorry that this experience has left you feeling that you no longer wish to shop with us, particularly given that you’ve been a returning customer. We do appreciate your previous support and hope we can have the opportunity to provide you with a much better experience in the future.

Give Me Cosmetics

Respuesta de Givemecosmetics

10 ago 2026

Hi Leanne,

We’re sorry to hear that you were unhappy with your experience. We’d like to clarify the circumstances surrounding this order, as the information provided in this review does not reflect the full details of our correspondence.

Your order was dispatched containing the items purchased. As part of our standard dispatch process, orders are checked and weighed before leaving our warehouse. The parcel was subsequently delivered by the courier.

When you contacted us to report that the parcel had arrived empty, we did not refuse to assist or dismiss your claim. We asked you to complete a form containing the relevant information so that we could formally investigate the discrepancy with our warehouse and courier. This information is required as part of our investigation process, particularly where an order has been checked and weighed prior to dispatch.

The images provided also did not show any visible damage to the parcel that would explain how all of the contents could have been lost in transit.

We appreciate that receiving a parcel without the expected contents is frustrating, and we do take reports of this nature seriously. However, it would be inappropriate for us to issue a refund or conclude what happened without first completing the appropriate investigation.

We are therefore unable to agree with the suggestion that we send empty parcels or that we are refusing to assist. We have provided the appropriate process for investigating the reported issue and have requested the information required to proceed.

We remain willing to review the matter should the requested information be provided, as we would always want the opportunity to properly investigate any reported issue. However, without the required information, we are unable to determine what happened to the contents of the parcel or take the matter any further.

Give Me Cosmetics

Respuesta de Givemecosmetics

3 ago 2026

Hi Lindsey

Thank you so much for taking the time to leave your feedback. We’re really sorry to hear that your experience with us hasn’t been what you hoped for, and we completely understand how disappointing it must have been to have an issue with your dry shampoo and feel that you didn’t receive a response.

We’re especially sorry to hear that you sent over videos twice and didn’t hear back from our team. This is absolutely not the level of service we aim to provide, and we’d really appreciate the opportunity to look into what happened here. We have sent you a request for further details if you could please provide them, as it is unusual that even our virtual assistant has not asked for further information before passing your enquiry over.

We’d also like to apologise that our Purple Shampoo & Conditioner didn’t meet your expectations. We know everyone’s hair is different, and while many customers love this range, we understand that it won’t be the perfect match for everyone.

Thank you again for sharing your honest feedback — it really does help us identify where we can improve.

Warm regards,
The Give Me Cosmetics Team

Respuesta de Givemecosmetics

3 ago 2026

Hi Mrs Bubble,

Thank you for taking the time to share your experience. We are genuinely sorry to hear how upsetting and frustrating this situation has been, especially when the order was placed as a gift for your daughter. We completely understand how concerning it must feel to receive a delivery notification but then be unable to locate the parcel.

We would like to reassure you that we are absolutely not dismissing your concerns. When a parcel is marked as delivered by the courier, we do have to follow the required process and gather the relevant information from the tracking and delivery confirmation provided to us. This can sometimes involve checking delivery details first before we can move forward with an investigation or resolution.

We are also sorry that you felt unable to speak with a member of our team. We do offer support through our customer service channels, and during extremely busy periods our response times can be longer than we would like, but every customer contact is important to us and we never want anyone to feel ignored.

We would really appreciate the opportunity to look into this properly for you. If you could please update your Trustpilot review with your order number, or send this through to our customer service team, we can review the correspondence and check the next steps available with the courier.

We’re truly sorry for the frustration caused and hope we can help get this resolved for you.

Kind regards,
The Give Me Cosmetics Team

Respuesta de Givemecosmetics

3 ago 2026

Hi Rebecca

Thank you for taking the time to leave your feedback. We’re really sorry to hear that you were disappointed with your mystery box and that the wait for your order added to your frustration.

We completely understand that waiting three weeks for your parcel would have been disappointing. We have recently experienced an exceptionally high volume of orders due to our sale period, which meant our dispatch times were longer than usual. While we do include a notice on our website advising that delivery times can be extended during busy promotional periods, we appreciate that not everyone sees this before placing their order, and we’re sorry this impacted your experience.

With our mystery boxes, the contents are selected at random, so there is always a possibility of receiving multiple products from the same category or duplicates. However, we do understand that receiving four lip products, including two of the same item, was not what you were hoping for and we appreciate your honest feedback.

We’re sorry that your mystery box didn’t feel like good value for you on this occasion. Your comments have been shared with our team as we’re always looking at ways we can improve the variety and overall experience for our customers.

Thank you again for taking the time to share your thoughts.

Warm regards,
The Give Me Cosmetics Team

Respuesta de Givemecosmetics

3 ago 2026

Hi there,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed and frustrated you feel, especially as a customer who has been with us for several years.

We completely understand how upsetting it is to be waiting for an order and feel like you’re receiving the same response without a clear update if you continue to message back our virtual assistant after providing details it will continue to talk, so it is best to wait for a human agent to pick this up, as you will have been notified that this will have been escalated. This is not the experience we want any of our customers to have, and we’re sorry that your recent orders have not met the standard you’ve come to expect from us.

We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately impacted our usual dispatch times. While we do provide information on our website advising that dispatch may take longer than usual during busy promotional periods, we appreciate that this does not make the wait any less frustrating when you are looking forward to receiving your order.

We’re truly sorry that this experience has left you feeling this way, and we appreciate you sharing your concerns with us.

Warm regards,
The Give Me Cosmetics Team