Givemecosmetics Opiniones 

Respuesta de Givemecosmetics

Publicada el 15 oct 2026

Hi,

We're really sorry that you've been left waiting for your order since 29th September, particularly as you purchased these items as birthday gifts for your daughter. We understand how disappointing it is to have a special occasion approaching or pass without the items you ordered.

Our recent sale generated far more orders than we anticipated, unfortunately resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we appreciate that receiving automated responses asking you to wait longer, without any meaningful update, has only added to your frustration.

Our Customer Services team consists of two people, and we've been working hard to manage the exceptionally high volume of orders and enquiries. However, we recognise that customers who have been waiting for two weeks deserve clearer communication, and we're sorry we haven't provided the reassurance you were looking for.

It's disappointing to hear that this experience has put you off ordering from us again. We appreciate your honest feedback and sincerely apologise for letting you down.

Give Me Cosmetics

Respuesta de Givemecosmetics

15 oct 2026

Hi,

We're sorry that your order from 29th September is still awaiting dispatch after two weeks. We understand why you're losing confidence in receiving your order, especially when you've contacted us for information and feel you've only received generic responses.

Our recent sale generated significantly more orders than we anticipated, leading to substantial dispatch delays and a high volume of customer enquiries. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't address your concerns about the lack of progress or the communication you've received.

We also understand your frustration at seeing similar experiences shared by other customers. Our Customer Services team consists of two people, and we're working hard to support customers through these delays, but we appreciate that explanations alone aren't enough when customers are still waiting for their orders and need clear, meaningful updates.

We're genuinely sorry that your experience has left you feeling this way about Give Me Cosmetics. We value your feedback and recognise the importance of improving both communication and the overall customer experience.

Give Me Cosmetics

Respuesta de Givemecosmetics

15 oct 2026

Hi,

We're sorry that your order placed on 27th September is still awaiting dispatch and that our communication has left you feeling dismissed. We understand that you've already waited beyond the advised 10-working-day timeframe, and it's reasonable to expect a clear update when an order hasn't progressed as expected.

Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't remove our responsibility to communicate with customers clearly and respectfully.

Our Customer Services team consists of two people, and we've been working through an exceptionally high volume of enquiries. However, we're sorry that our response came across as dismissive. Customers should feel comfortable asking for updates about orders they've paid for, and we regret that your experience has fallen short of that expectation.

We're disappointed to hear that this has affected your trust in Give Me Cosmetics, and we appreciate you taking the time to share your feedback.

Give Me Cosmetics

Respuesta de Givemecosmetics

15 oct 2026

Hi,

Thank you for updating your review! We're so pleased to hear that your order has arrived and that you're really happy with your products. It's lovely to know that you feel you've received so much for your money, and we really appreciate the 5-star rating for our products.

We're sorry again for the delays and lack of updates you experienced while waiting for your order. We completely understand why this made you hesitant to order from us again, so it means a lot that you're now considering giving us another chance.

Thank you for your patience and for taking the time to share your updated experience with us.

Give Me Cosmetics

Respuesta de Givemecosmetics

13 oct 2026

Hi Lauren

We’re really sorry to hear how disappointed you’ve been with your experience. 💗 We completely understand how frustrating it is to wait for an order, especially when you’re eager to receive your products.

During our recent sale, we’ve experienced exceptionally high order volumes, resulting in delays across both our warehouse and customer care team. Our extended timeframe of up to 10 working days was clearly advertised on our website, and our small customer service team is working incredibly hard to respond to everyone as quickly as possible. Our usual response time is within 72 hours, although this can be longer during exceptionally busy periods.

We understand how important it is to receive an update, but we do ask customers to allow us time to respond. Sending additional messages before receiving a reply can unfortunately push an enquiry further back in the queue, as our system prioritises messages in the order they’re received.

We’re sorry this has been such a disappointing experience. If you would prefer to cancel your order, our team can look into this for you if it hasn’t yet been dispatched. Thank you for your feedback, as we are taking it on board as we work to improve the experience for our customers. 🩷

Respuesta de Givemecosmetics

13 oct 2026

Hi Ange

We’re really sorry that you’re still waiting for your order and understand how frustrating this must be. 💗 We did update our website and delivery information ahead of our sale to advise customers of the exceptionally high order volumes and to allow up to 10 working days for dispatch and delivery.

Unfortunately, the volume of orders has been higher than usual, and both our warehouse and small customer service team are working incredibly hard to get orders out and respond to enquiries as quickly as possible. While we understand it’s disappointing not to have a confirmed dispatch date, we don’t want to give you a timeframe that we can’t guarantee.

We really do appreciate your feedback and are sorry this experience has left you considering shopping elsewhere. Thank you for your patience and for giving Give Me Cosmetics a try. 🩷

Respuesta de Givemecosmetics

15 oct 2026

Hi,

We're really sorry that you're still waiting for your order from 29th September, particularly as a long-standing customer who loves our products. We understand how disappointing it is to find yourself chasing your order for a second time, and we appreciate you explaining how these delays are affecting your ability to rely on our products as part of your usual routine.

We hear your concerns about transparency. Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that customers need clear expectations and timely updates so they can plan accordingly.

We're also sorry that contacting Customer Services hasn't left you feeling supported. Our team consists of two people managing an exceptionally high volume of enquiries, but we understand that repeatedly hearing about delays without receiving a meaningful update is frustrating. We appreciate your point that customers need to be able to plan their purchases, especially when they depend on products they use regularly.

It's particularly disappointing to hear that you've had to consider alternatives despite being so happy with our products. Thank you for your continued support over the years and for being honest about where we've fallen short. We're genuinely sorry that we've let you down.

Give Me Cosmetics

Respuesta de Givemecosmetics

13 oct 2026

Hi Caris

We’re really sorry that your first experience with Give Me Cosmetics has been disappointing. 💗 We completely understand how frustrating it is to be waiting for your order without knowing exactly where things stand.

During our recent sale, we experienced exceptionally high order volumes, and we’re working hard across both our warehouse and customer service team to get orders dispatched and respond to everyone as quickly as possible. We did advertise an extended timeframe of up to 10 working days for dispatch and delivery on our website ahead of the sale, but we appreciate that waiting is still frustrating.

We’re sorry we haven’t met your expectations on this occasion, and we genuinely appreciate you giving us a try. We hope we can still turn this experience around for you once your order arrives. 🩷

Respuesta de Givemecosmetics

13 oct 2026

Hi Julie

We’re really sorry for the wait and understand how frustrating it must have been, especially when you’ve previously received your orders so quickly. 💗 During the recent sale, we’ve experienced exceptionally high order volumes, which has unfortunately caused delays across our warehouse and customer service team.

We can confirm that order #3077774 has now been dispatched, and your tracking details should be available to follow its progress. We’re sorry that our service hasn’t been up to our usual standard on this occasion. Our team is working incredibly hard to get orders out and respond to everyone as quickly as possible.

Thank you for your kind words about our products, and we really hope you enjoy your order once it arrives. 🩷

Respuesta de Givemecosmetics

15 oct 2026

Hi,

We're sorry that you're still waiting for your shampoo and conditioner order placed on 24th September. We appreciate that you were understanding when we explained the delays and asked you to allow a few more days, so we completely understand why you're now feeling let down that your order still hasn't arrived.

Our recent sale generated far more orders than we anticipated, resulting in significant dispatch delays. We updated our delivery timeframes before the sale to reflect the extended waiting times, but we recognise that this doesn't make the continued wait any less disappointing, particularly when you've paid for delivery and were expecting a clearer indication of when your order would arrive.

Our Customer Services team consists of two people managing an exceptionally high volume of enquiries. We're sorry that, despite our previous response, we've been unable to provide the outcome or certainty you were hoping for. We understand how important it is to be able to trust the information we're given, and we regret that we've fallen short of that expectation.

Thank you for your patience and for sharing your experience. We're genuinely sorry for the disappointment this has caused.

Give Me Cosmetics

Respuesta de Givemecosmetics

13 oct 2026

Hi Jessica

We completely understand your frustration, especially when ordering essentials like shampoo that you need to use regularly! 💗 We want to reassure you that these delays are absolutely not our normal standard of service.

During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused a significant backlog in our warehouse. We updated our shipping policy ahead of the sale to make customers aware of the delays and advised an estimated 10 working days for dispatch and delivery, rather than our usual delivery timeframe.

We recognise that there are things we could have done better, particularly when it comes to communication, and we’re taking customer feedback on board to improve future sale experiences. Our warehouse and customer service teams are working incredibly hard to get orders out and respond to everyone as quickly as possible.

We’re genuinely sorry that your experience has fallen short of the standard we expect to provide, and thank you for sharing your feedback with us. 🩷

Respuesta de Givemecosmetics

13 oct 2026

Hi Katie

We’re really sorry that your first experience with Give Me Cosmetics has been so disappointing, especially after receiving a recommendation from your hairdresser. 💗 We completely understand how frustrating it is to run out of your usual products and be left waiting for your order.

We’d like to clarify that our standard 3–5 working day delivery estimate applies from the point of dispatch, rather than from when an order is placed. Ahead of the recent sale, we updated our shipping information on our website to advise customers of an estimated 10 working days for dispatch and delivery due to the anticipated high order volumes.

We’re sorry if our emails have come across as passive-aggressive. The request to avoid sending repeated follow-ups before receiving a response is intended to help us manage the exceptionally high volume of enquiries, as additional messages can affect an enquiry’s place in the queue as stated within the email itself, we do not want you waiting longer than what you have to.

We appreciate that this delay is far from ideal, and we recognise that we could have communicated more effectively. Our warehouse and customer service teams are working hard to get orders out and respond as quickly as possible. Thank you for sharing your feedback, and we’re sorry we haven’t delivered the experience you expected. 🩷

Respuesta de Givemecosmetics

13 oct 2026

Hi Sarah

Thank you for taking the time to share your feedback. 💗 We completely understand your frustration, especially as you’ve been a happy customer previously and are still waiting for your order to be dispatched.

During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused a backlog in our warehouse and customer service team. We appreciate your point regarding our promotional emails, and we understand why it can be frustrating to receive further offers while you’re waiting for an existing order. Your feedback on this has been taken on board.

Our warehouse team is working hard to process orders in the order they were placed, while our customer service team is working through enquiries as quickly as possible. Where an order has passed the estimated 10 working day timeframe, our team can investigate further, although we appreciate that having to wait for this update is disappointing.

We’re genuinely sorry that this experience hasn’t met your expectations, and we really appreciate your continued support of our products. 🩷

Respuesta de Givemecosmetics

13 oct 2026

Hi Ramla

We’re really sorry that your order hasn’t arrived in time for your planned trip, especially as these items were intended as gifts. 💗 We understand how disappointing this must be, and we’re sorry you’ve been left feeling that your concerns haven’t been addressed.

Your order was placed on 29th September, during a period when we experienced exceptionally high order volumes. We updated our website and shipping information ahead of the sale to advise customers of an estimated 10 working days for dispatch and delivery. Unfortunately, we’re unable to offer a paid express dispatch upgrade during this period.

We appreciate you providing your order number, and we’re sorry you’ve been waiting for a response. Our warehouse and customer service teams are working hard to process orders in the order they were placed and respond to enquiries as quickly as possible.

We understand that this has been a disappointing experience, particularly with your flight approaching, and we’re genuinely sorry we haven’t been able to meet your expectations on this occasion. 🩷

Respuesta de Givemecosmetics

13 oct 2026

Hi Joanne

We’re pleased to hear you love our products, but we’re really sorry that the delivery delays have left you feeling disappointed. 💗 We completely understand how frustrating it is when you’re expecting your order sooner.

We’d like to clarify that our usual 3–5 working day delivery estimate applies **from dispatch**, rather than from the date the order is placed. Our shipping policy was updated over a month before the sale to advise customers of an estimated 10 working days for dispatch and delivery during this busy period.

We appreciate that this is a longer wait than you’re used to, and we’re sorry if the information wasn’t clear when you placed your order. Our warehouse and customer service teams are working incredibly hard to process orders and respond to enquiries as quickly as possible.

Thank you for ordering from us previously. We’re genuinely sorry this experience hasn’t met your expectations, and we appreciate you sharing your feedback. 🩷

Respuesta de Givemecosmetics

12 oct 2026

Hi Christine

We’re really sorry for the frustration and disappointment caused by your recent experience. 💕 We understand how upsetting it is to be waiting for your order, especially when you were expecting it within a few days and have now had to contact us for an update and request a refund.

Our recent sale resulted in exceptionally high order volumes, and our website and terms were updated ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. We appreciate that this is longer than our usual timeframe, and we're sorry for any confusion caused by the standard delivery estimates you saw.

Regarding your refund, we understand that having to wait for this to be processed is frustrating when you've already been waiting for your order. We’d like the opportunity to look into this and check the status of your request.

Please could you send us your order number via Trustpilot so we can investigate this further? We’re sorry that your experience has left you feeling this way, and we appreciate you bringing your concerns to our attention. 🩷

Respuesta de Givemecosmetics

12 oct 2026

Hi Tommy

Thank you for your continued support over the years and for choosing us for your daughter and partner. 💕 We're genuinely sorry that your most recent experience has been so disappointing, especially when you've ordered from us many times before without any issues.

Our recent sale resulted in exceptionally high order volumes, which unfortunately affected our dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we completely understand how frustrating it must be to wait and then have to contact us yourself just to get an update. We’re also sorry that you felt left in the dark about your order.

We truly value our returning customers, and it's disappointing to know that this experience has put you off ordering with us again. 🩷

Thank you again for your support over the years, and we're sorry we've let you down on this occasion. ❤️

Respuesta de Givemecosmetics

12 oct 2026

Hi Shellie

We’re really sorry that you’re still waiting for your order, especially when it’s intended as a birthday gift for your daughter. 💕 We completely understand how stressful and disappointing this must be, with her birthday now just around the corner.

Our recent sale resulted in exceptionally high order volumes, and we updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. Orders are being processed in date order, and we’re working hard to get them out as quickly as possible. However, we appreciate that this is a longer wait than you expected, and we’re sorry for the inconvenience and worry this has caused.

We know how important it is for gifts to arrive in time for special occasions, and we’re sorry we’ve left you feeling disappointed. 🩷

Thank you for taking the time to share your feedback. We’re sorry this experience has affected your confidence in ordering with us again. ❤️

Respuesta de Givemecosmetics

12 oct 2026

Hi Bee

We’re really sorry for the frustration this experience has caused, particularly as you’ve contacted us several times and still feel you haven’t received the answers you need. 💕 We understand how disappointing it is to be waiting for your order, especially when you’ve also requested to cancel it.

Our recent sale resulted in exceptionally high order volumes, which unfortunately affected both dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. While we appreciate that this explains the extended timeframe, we understand it doesn’t make the wait or the lack of a specific update any less frustrating.

We’re also sorry that your cancellation request hasn’t been clearly addressed in the responses you’ve received. Please note if you send multiple new messages, each one is treated like a new contact and therefore each one will go through the standard process of starting a conversation, we ask to keep all emails within the same email thread. We want to reassure you that your concerns are important to us, and we’d like the opportunity to look into both the status of your order and your cancellation request.

Please could you send us your order number via Trustpilot so we can investigate this further? 🩷 We appreciate your patience and are sorry that this experience has fallen short of the service we want our customers to receive.

Respuesta de Givemecosmetics

12 oct 2026

Hi Kinga

We’re really sorry that your recent experience has left you feeling this way. 💕 We understand how frustrating it is to have waited two weeks without your order being dispatched, and we’re especially sorry that our customer service hasn’t met your expectations either.

Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays across both our warehouse and customer care teams. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that this is a significant wait, and we understand your disappointment at not yet receiving the products you ordered.

We genuinely value our customers and never want anyone to feel that their time or money has been wasted. 🩷 We’re sorry that this experience has affected your confidence in us, and we’d appreciate the opportunity to look into your order.

Thank you for sharing your feedback with us. ❤️