Givemecosmetics Opiniones 

Respuesta de Givemecosmetics

9 oct 2026

Hi Chanelle

We’re sorry to hear you’re frustrated with the delay and the difficulty you’ve experienced trying to get an update. 💕

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately affected both dispatch times and our customer service response times. We understand how frustrating it is to be waiting for an order, particularly when you’ve also requested a cancellation.

We would like to clarify that we do respond to customer messages, and we’d encourage you to check your email inbox, including your junk or spam folder, in case a response has been missed. Regarding Instagram, comments can be removed for a number of reasons, including platform moderation and automated filters, so a removed comment does not necessarily mean it has been deliberately deleted by our team.

Our website was updated with information about the extended timeframes during the sale, allowing up to 10 working days for dispatch and delivery. However, we appreciate that this delay has been frustrating, and we’re sorry you’ve been left without the clarity you need.

Please send us your order number via Trustpilot so we can locate your order and look into your cancellation request. ❤️

Respuesta de Givemecosmetics

8 oct 2026

Hi TB

We’re sorry you haven’t received a response yet, but we do need a little more information to understand what you’re referring to. We have requested your order details privately via Trustpilot so that we can look into this for you.

Our customer service response timeframe is advertised as up to 72 hours. During particularly busy periods, responses can take longer. We would also ask that you avoid sending multiple follow-up messages while waiting for a response, as each new message can move your enquiry back in the queue and effectively restart the response timeframe.

If you’re requesting a refund, our team will need to locate your order and review the circumstances before we can advise you on the appropriate next steps.

Please provide the details we’ve requested via Trustpilot and we’ll be happy to look into this for you. 💕

Kind regards
Natasha

Respuesta de Givemecosmetics

8 oct 2026

Hi Tanya

We’re really sorry that you’re still waiting for your order, especially as some of the items were intended as a birthday present. We completely understand how frustrating it is to reach 10 days and still see that your order hasn’t been dispatched. 💕

We are currently experiencing significant delays due to the exceptionally high volume of orders from our recent sales. We appreciate that 10 days feels like a long time to wait, but our updated delivery information advises customers to allow up to **10 working days for dispatch and delivery** during these particularly busy periods.

We’re sorry that the delay has affected your plans and understand your disappointment. We have requested your order details privately so that we can look into the current status of your order and provide you with an update.

Thank you for your patience and understanding while our warehouse teams work through the increased volume. 💗

Kind regards
Natasha

Respuesta de Givemecosmetics

8 oct 2026

Hi Amanda

We’re really sorry that your order hasn’t been dispatched yet, especially as it was intended as a birthday gift and has now arrived too late. We completely understand how disappointing that is. 💕

We’re currently experiencing significant delays due to the very high volume of orders from our recent sales. Our updated delivery information advises that during busy periods, orders can take up to 10 working days for dispatch and delivery. We appreciate that this doesn’t make the delay any less frustrating, particularly when you had a specific occasion in mind.

We’re also sorry that you’ve struggled to reach our customer service team. We’re currently dealing with a much higher volume of enquiries than usual, which has unfortunately increased response times.

We have requested your order details privately so that we can look into the order and your cancellation request for you. We’d really like the opportunity to check this before the order progresses any further.

We’re genuinely sorry that this experience has fallen short, particularly as you’ve trusted us with a gift purchase. 💗

Kind regards
Give Me Cosmetics

Respuesta de Givemecosmetics

8 oct 2026

Hi Julie

Thank you so much for your lovely review! 💕

We’re really pleased to hear that our team was able to answer your questions promptly and efficiently, and most importantly, help get everything resolved so you could receive your order.

We know how reassuring it is to have someone there to help when you have a question or issue with an order, so it’s wonderful to hear that you had such a positive experience. 🥰

Thank you for taking the time to share your feedback and for choosing Give Me Cosmetics. We really appreciate your support! 💗✨

Kind regards
Natasha

Respuesta de Givemecosmetics

8 oct 2026

Hi Darlene

We’re sorry to hear some items were missing from your order.

I have located your order and your email.

The parcel weight shown is just under 5kg, which doesn’t indicate that the items were never packed. It actually points to the total opposite considering you saying you have only received the hair towel which does not even total 0.5kg.

We’ve also only received an image of the label, no other information has been provided. We have emailed you back asking for further information so we can look into this for you

Kind regards
Natasha

Respuesta de Givemecosmetics

8 oct 2026

Hi Simone

We completely understand your frustration, especially when you’ve been waiting for your order and can see that it hasn’t yet been dispatched. 💕 However, we can assure you that you have not been scammed.

We’ve experienced exceptionally high order volumes during our recent sale, which has unfortunately resulted in significant delays to dispatch. We appreciate that this is frustrating, but these delays have been clearly communicated on our website, with orders during this period allowing up to **10 working days for dispatch and delivery**.

Our warehouse team is working through orders in date order and your order will be dispatched as soon as possible, with tracking sent automatically once it leaves us.

We’re sorry you’ve had to wait longer than expected and appreciate your patience during such a busy period. ❤️

Respuesta de Givemecosmetics

8 oct 2026

Hi Sarah

Thank you for your feedback. We’re sorry for the frustration caused by the delay and understand why you’re disappointed, particularly as you paid for our faster tracked delivery option. 💕

We would just like to clarify that our **24-Hour Tracked service is not a guaranteed next-day delivery service**. Orders placed before 2pm are usually dispatched the same day, and the 24-hour timeframe relates to delivery **from dispatch**, rather than from the date the order is placed. Delivery timeframes are estimates and can also be affected during particularly busy periods, such as our recent sale.

We’re also sorry you didn’t receive a response to your message as quickly as expected. Our customer care team has been dealing with exceptionally high volumes, which has unfortunately resulted in longer response times than our usual 24–72 hours.

We really appreciate your kind comments about our products, and we’re sorry the service experience has let you down on this occasion. ❤️

Respuesta de Givemecosmetics

8 oct 2026

Hi Dee

Thank you for your honest feedback. We completely understand why, as a first-time customer, the delays and lack of updates would leave you feeling concerned. 💕

We did anticipate increased demand from the sale, but unfortunately the volume of orders exceeded what our warehouse and customer care teams were able to process within our usual timeframes. We’re genuinely sorry that this has impacted your first experience with us.

During the sale, our website was updated to advise that orders could take up to **10 working days for dispatch and delivery**, rather than our usual 3–5 working day estimate. Orders are being worked through in date order, and tracking is sent automatically once your order is dispatched.

We’re also sorry that our responses have felt repetitive or automated. We do have automated assistance for initial enquiries, but our customer care team are real people handling individual orders and issues, and they are currently working through a much higher volume than usual.

We really appreciate your patience, and we hope once your order arrives, the products themselves give you a much better first impression. ❤️

Respuesta de Givemecosmetics

8 oct 2026

Hi Lisa

Thank you for taking the time to share such detailed feedback. We’re really sorry that your more recent experiences haven’t matched the positive experience you had with your earlier orders, especially when you’ve been a long-standing customer and enjoy our shampoos and conditioners. 💕

We completely understand your frustration with receiving alternative products without being given the opportunity to choose a replacement, and we’re sorry you felt you had to provide video evidence regarding the empty dry shampoo. We appreciate that this can feel frustrating when you’re simply trying to resolve an issue with an order.

Regarding your recent sale orders, we absolutely understand your decision to cancel after waiting longer than you were comfortable with. The sale has resulted in exceptionally high order volumes and significant delays, and while these were communicated on our website, we appreciate that knowing there may be a delay doesn’t make the wait any less frustrating.

We’re genuinely sorry that your recent experiences have changed your confidence in ordering with us. Your feedback has been noted, and we really do appreciate you giving us the opportunity to improve. ❤️

Respuesta de Givemecosmetics

8 oct 2026

Hi Tracey

We’re really sorry for the frustration caused, particularly with your parcel still not being received. 💕

We’d also like to clarify our customer service response times. Our advertised response time is **up to 72 hours**. If further emails are sent before our team has had the opportunity to respond, each new message can move the enquiry back into the queue and effectively restart the response timeframe. We completely understand that customers send follow-ups because they’re waiting for an answer, but this can unfortunately result in a longer wait.

We’re sorry this hasn’t been resolved sooner and appreciate your patience while our team works through the high volume of enquiries. ❤️

Respuesta de Givemecosmetics

8 oct 2026

Hi Tania

We’re sorry to hear you feel you’ve been let down, but we’d really like to understand what you’re referring to as we’re currently unable to identify the issue from the information provided in this review. 💕

Our customer care team responds to enquiries in the order they are received, working through the queue as quickly as possible. Our usual response timeframe is up to 72 hours, although this can be longer during exceptionally busy periods.

We’re more than happy to look into this for you — we just need a little more information to know exactly what you’re referring to. ❤️

Respuesta de Givemecosmetics

8 oct 2026

Hi Cheryl

We’re really sorry to hear that your latest order hasn’t arrived, especially as you’ve ordered from us multiple times previously without any issues. 💕

Our recent sale has resulted in exceptionally high order volumes, which has unfortunately caused significant delays to both dispatch and customer care response times. We completely understand how frustrating it is to have payment taken while you’re still waiting for your order.

Our customer care team works through enquiries in the order they are received, with a usual response timeframe of up to 72 hours, although this can be longer during particularly busy periods. If you send multiple follow-up emails before receiving a response, each new message can move the enquiry back into the queue and restart the response timeframe.

We’re happy to look into your refund request, but we’ll need your order details to locate the order and check its current status. ❤️

Respuesta de Givemecosmetics

8 oct 2026

Hi Sheena

Thank you so much for your lovely review! 🥰 We’re so pleased to hear you love the variety of products we offer and have found some favourites, especially from our haircare range! 💕

We also love being able to offer a good mix of products and regular deals, so it’s fantastic to hear you’re making the most of them. Thank you for continuing to support Give Me Cosmetics and for taking the time to share your feedback, we really appreciate it! 💗✨

Respuesta de Givemecosmetics

8 oct 2026

Hi Sarah

We completely understand your frustration, especially as you’ve ordered from us before without any issues and these orders were intended as gifts. 💕 We’re sorry that the delay has left you worrying about whether you’ll receive everything you’ve paid for.

Our recent sale resulted in exceptionally high order volumes, which unfortunately caused significant delays. The **10 working day timeframe** was put in place for sale orders to allow for the increased demand, but we appreciate that reaching that point without a clear dispatch update is frustrating.

We’d also like to reassure you that your orders haven’t simply been forgotten. Our warehouse team is working through orders in date order, and tracking is sent automatically once an order is dispatched.

Our customer care team is made up of real people and works through enquiries in the order they’re received. During this exceptionally busy period, response times have unfortunately been longer than usual, and we appreciate that receiving the same information while waiting for your orders is frustrating.

If you provide your two order numbers via Trustpilot, we can look into them specifically and see where they currently stand. ❤️

Respuesta de Givemecosmetics

6 oct 2026

Hi Scottish Megan

We’re sorry to hear that your order arrived later than you expected, especially as it was intended as a present. We completely understand how disappointing that must have been, particularly when you’ve ordered from us before without any issues.

We would just like to clarify the delivery information, as we’re unsure where the “Tracked 48 hour” timeframe you’ve mentioned has come from. Our website offers Standard Delivery and 24-Hour Tracked Delivery, and our delivery information clearly explains that the 24-Hour service relates to dispatch — it is not a guaranteed next-day delivery service from the time the order is placed. Delivery timeframes are estimates and can be affected once the parcel is with the courier.

We appreciate that waiting a week for dispatch and then experiencing further courier delays is frustrating, and we’re sorry that this has meant your gift arrived later than intended. We’re also sorry you found it difficult to reach a member of our team. We have been experiencing higher enquiry volumes recently, which has affected response times.

We do appreciate your previous custom and are sorry that this order has fallen short of the experience you’ve had with us previously. 💕

Kind regards
Give Me Cosmetics

Respuesta de Givemecosmetics

5 oct 2026

Hi Hex3

Thank you for your honest feedback. We’re really pleased to hear that you’re happy with our products, but we’re genuinely sorry that your recent experience with dispatch and customer service has left you disappointed.

We completely understand your frustration. During our larger sales, we do experience a significant increase in order volumes, which can unfortunately result in dispatch taking longer than usual. We appreciate that being advised to allow up to 10 working days can feel like a long time, especially when you’re eager to receive your order. We do ensure our delivery terms are updated so customers can make an informed decision before purchase.

We’re also sorry that our automated responses haven’t been helpful. Our AI is there to assist with common queries, but we absolutely understand that customers sometimes need a more specific response from our customer service team. This is when the AI will transfer you over to a human.

We have requested your order details privately so we can look into your individual order and check its current status. We’d really like the opportunity to investigate this properly rather than leave you with a generic response.

We appreciate your feedback and understand the frustration behind it. We’re continuing to work through the increased volume as quickly as possible, and we’re sorry that your experience hasn’t reflected the level of service we aim to provide. 💕

Kind regards
Give Me Cosmetics

Respuesta de Givemecosmetics

5 oct 2026

Hi Julie

Thank you for taking the time to share your honest feedback. We’re sorry to hear that our Cleanser and Day Cream didn’t suit your skin and that you experienced dryness after using them. We completely appreciate how uncomfortable and disappointing that must have been.

Skincare can affect everyone differently, and unfortunately a product that works really well for one person may not be suitable for another, depending on individual skin type and sensitivities. We’re pleased you’ve since found products that work better for your skin and leave it feeling soft and glowing.

We would just like to clarify that our products being competitively priced doesn’t mean they are of a lower quality. We’re proud of the products we offer and the feedback we receive from thousands of customers, but we also appreciate that no skincare range will be right for everyone.

Thank you again for giving our skincare a try and for sharing your experience. We genuinely value honest feedback as it helps other customers make informed choices about what may work for them. 💕

Kind regards
Give Me Cosmetics

Respuesta de Givemecosmetics

5 oct 2026

Hi Deano

We’re really sorry that you’re still waiting for your order, especially as you purchased it as a birthday present. 💕 We completely understand how disappointing and stressful it is when you’re relying on an order to arrive for a special occasion.

We’re currently experiencing higher order volumes than usual, which has unfortunately caused some delays with dispatch. We appreciate your patience and are sorry that your order hasn’t arrived within the timeframe you were hoping for.

All of our delivery terms have been fully updated before sales went live and during large sales such as we have been offering we do advise in delays with shipping, we update our terms so customers are aware of any possible delays before purchase.

We’re sorry again for the disappointment.

Kind regards
Give Me Cosmetics

Respuesta de Givemecosmetics

5 oct 2026

Hi Anne

We’re really sorry to hear that you’ve had another disappointing experience with your delivery. We completely understand why this would be frustrating, especially after you had issues with a previous order and decided to give us another try. 💕

We have been experiencing a particularly high volume of orders, which has unfortunately caused delays with dispatch and our customer service response times. We’re also sorry to hear that you haven’t received an acknowledgement to your email.

We’d really like the opportunity to look into your order and see exactly what is happening. We have requested your order details privately so that our team can investigate this for you and provide you with an update.

We genuinely appreciate that you chose to give us another chance, so we’re disappointed that we haven’t provided the experience you expected. We hope we can resolve this for you and restore your confidence in Give Me Cosmetics. 💗

Kind regards
Give Me Cosmetics