Glasgocabs Opiniones 

Glasgocabs is the worst company to use for taxi service. The operators are rude, unhelpful and don’t care about their customers. Will be using uber from now on. Absolutely disgusting service!!!! If dissatisfaction is expressed to the operators they do nothing! Today my taxi driver was cheeky to me because he didn’t know how to use his sat nav to locate the pick up point and told me to walk to his car was at least 15 mins walk away!!!!! I called the operator and they did nothing but say i would get a £5 cancellation fee and they can’t do anything about that.

Terrible customer service and App does not work and i was charged five pounds for the apps error.
App refused my payment multiple times and showed no confirmation, leading me to believe It was not working and I must find another mode of transport. Later to be called by a driver awaiting outside my house after I had paid for a more expensive Taxi from another party and to then be hit with a no show fee of 5 pounds

This company has a few ill-trained drivers with zero respect for customers. A driver named “Evans” in a Toyota is to avoided at all costs . He’s disrespectful and discriminates against customers. He called me “stupid and attributed it to me being black”. I reported to the company and I’m still waiting actions . I have never felt so unsafe. Just putting this out there for everyone to know.

Absolutely shocking service! Booked a cab via the app on Friday 17th Nov for Sunday 19th November. When cab didn’t show operator said they cancelled it 10 mins before pick up time as don’t pick up from Hampden and they only check bookings 10 mins before arrival time!

We pre-booked with app. At pickup time there was no sign of anyone on the way. We phoned and were told a driver would be allocated soon. What is the point of pre-booking if you don't use that knowledge and pre-allocate a driver? We gave an exact pickup time for a reason...

Anyway we had to settle for 'someone will show up at some point'. Then a few mins after hanging up, got a notification saying trip had been cancelled - which we had NOT asked for. Did they go in a huff on us?

Dire experience!!

Used the app to order a taxi from Glasgow to Stirling. Really pleased with the service and reasonable price

Since the Covid lockdown, I have switched to GlasGoCabs from another provider, mostly because I was working as a bartender until recently, and I needed an AFFORDABLE and RELIABLE way to get home at 1am during weekdays, when there wasn't a night bus, and then also weekends due to First buses cancelling even all the night buses. Even as a woman, I have never had a poor experience, unlike with other taxi providers. I may not be working in a bar anymore, but I still rely on GlasgoCabs on late nights out etc because the estimated price is always accurate (as long as you avoid motorways where possible, (the same as with any taxi company)) and even worth the slight surcharge at the busier times of night.
Tonight, I had Almas driving me home, and he was perfect. I have some severe autistic traits, some of which become more prominent after a drink. He noticed I wasn't a talkative passenger and listened to his own music through one earphone, whilst keeping the radio off. This very much helped my noise cancelling headphones provide an extremely non-triggering journey for me. He carried out my awkwardly asked request to avoid the motorway. And when there were unexpected detours before the drop off point, he very quickly accepted my suggestions to get around them (something not all taxi drivers have done, in my experience). Not many people in customer-facing jobs can adapt so quickly and whether he always drives like that, and I got lucky, or he switched it up for me, he was exactly who I needed to feel safe whilst going home durung the late hours on a Friday/early hours of a Saturday morning.
tldr-GlasGoCabs have remained reliable and affordable throughout the cost of living crisis. Even as a woman, I've not had an uncomfortable experience using the service, especially after they updated the app to include the car's registration plate, within the past year. Also, the surcharges are within a reasonable limit and the late night base price is fair.

Most trusted Really. Pre booked taxi no show no driver allocated don’t turn up and try to charge £5 cancellation fee despite app showing trying to find driver shower of charlatans do not use. Day completely ruined as missed transport connection.

Pre booked a taxi for my graduation the night before. No taxi was even assigned 15 minutes after my booking time and I was second in the queue to get a car. Cancelled my booking and re booked with another provider to ensure I got to my graduation in time.

Try and stay away. Get some other company. I had the app and had used it a few times and all was well. Last week I used it twice and both times I got ripped off through the bloody app. From the vogue bingo in riddrie. To the pub called the Howgait. Right facing the royal infirmary. So 3 minutes along Alexander parade. Got charged £6.80 and also they added a £2 tip without my knowledge. Disgraceful. Then next day I got a cab from near vogue bingo again to the forge. I even got out at the traffic lights just by the railway bridge so he didn’t have to go all the way round and into asda car park where I was going. So again I used the app. £4,80 but I gave him a £2.50 cash tip because I remember the drivers saying they don’t even get the tip through the app. So i get into asda at the back entrance and I hear “ Garrryyyy “ “ Garrryyyy” I turn around and see my driver WAHAJ his name is. ( stay well clear) Garryy you’re card has declined. And me having a wee drink in me doesn’t even think and I say ohh my god mate im so sorry and hand the rat another £5 note. So fare is £4.70 ive already paid online and gave him a £2.50 cash tip. And now the rat is chasing me into asda shouting out your card declined your card declined in front of everyone. Then later on at home I think im gonna check my account 🙈🙈well im astonished. This snake has taken 3 different payments from my bank account. £9.80 £2,90 and another £8.50. As well as me giving him £2.50 cash tip then the £5 he chased me down for in asda. Im shocked and raging. Don’t ever ask for help from the actual Glasgocab office cos you’ll get treated like a pure dafty and made to feel terrible. No help whatsoever. I call the office on the Monday to speak with a manager as I’ve been directed to. Only to get this absolute horror of a woman giving me attitude and telling me how it is. No oh im so sorry about all this mix up. Your money will be back in your account right now. I will make sure of it. And to apologise for the inconvenience and embarrassment you’re next journey is on us and we’re so very sorry. Nooooo ye get this nasty woman telling you that ehh well you’re card was declined ( when I know they’re was £65 in the bloody account. I tell her you’re driver chased me into asda shouting my name and saying you’re card was declined in front of everyone, but when you first book online the payment is taken straight away so she and her daft driver are full of crap. Absolute shockingly bad customer service and support. I’ve never had the misfortune of dealing with a so called manager she said she was. Ridiculous. I didn’t even get an apology. I will never ever use these absolute cowboys again. STAY CLEAR OF THis mob

Driver arrived at the wrong location and then took 15 extra minutes to pick me up. No apology from the driver. No way to review the driver on the app. VERY frustrating and disappointing.

If only you could give a negative rating. AFter a number of attempts trying to arrange a cab on their app, and having drivers hang up on me and charge me 5 quid for cancelling my booking, I was eventually picked up. I asked the driver if the cab fare would be charged to my registered credit card - he said no and it was cash payment. I paid him the fare and found out later my credit card had been charged. I called their customer service (there's a paradox) who were extremely unhelpful and said it's the driver's word against my word. I have reported the driver and the company to Glasgow council (licensing dept) and sent a report to the Police. DO NOT USE THIS COMANY FOR ANYTHING - THEY WILL RIP YOU OFF AND PROVIDE YOU WITH A REALLY BAD SERVICE.

If i could give a 0, i would do that.
Our driver was absolutely a mess, it was an early morning I can understand that but if you dont like night shifts then don't work at that time. Pick up time was 3 am because we had a flight from Edinburgh but we just needed a taxi for Glasgow bus station. The driver arrived in time, he got off the car without saying a hello or morning he started to clean the back so we were able to put our suitcases, it was an electric car so cables were everywhere, when we ordered a taxi we gave the details that 3 adults will travel with a 20 kg and with a 10 kg suitcase. I wanted to sit next to the driver so 2 of my family member could sit in the back comfortable. It was rubbish and food waste on the front seat what he started to put between his leg when I opened the front door. The whole car was stinky, he didn't even ask any time is it okay if I pull down the windows or something he just decided to do it, doesn't matter it's in the morning maybe colder or he was driving like a maniac. He felt so like he is in formula 1.. Anyway it was a good lesson to not order them anymore. If you could or if you able just use an other company I absolutely dont recommend them. 👎👎👎

David SD18 ZBX , one of the nicest drivers i’ve ever had managed to get me to work on time and very welcoming and chatty. Thank you for your help very appreciative!!!

Just got out the car with a driver who was off his face on drugs. Driving like a maniac!!! DO NOT USE THIS COMPANY!!!! Phoned the police and got another taxi. This is really seriously crazy and out of order!!! What if he had killed one of my family?!?!

I've had absolutely no issues with Glasgo Cabs. The App is easy to use. The drivers I've had have always been sound with good conversation & banter. They've been on time & no overblown charges. Used them twice for 20+ mile journeys & been very happy both times.

Item left in drivers boot, phoned straight away (5.30pm), said they would contact driver and hung up. Phoned again at 6.30, told driver hadn't answered and to phone back in 20 mins. Phoned again and driver still not answered them, told to leave about an hour and phone them back. Finally at 9.30pm was told they got driver and he would drop off item in an hour. 10.30 came and went, 11.30 still no driver appeared. Phone again and spoke to someone else and he said 'oh if you want the item dropped off you have to book the driver'. If the first person I spoke to had done their job properly it would have cost roughly £6 for fare, as driver would have still been in this side of city, but NO it cost me £13 and item dropped off after Midnight!!!!!!!!! I use the taxi service on a very regular basis, after this bad and useless staff service I will never use again. Rather pay the extra for black hack, least they take time to listen and advise

If i could give a 0 i would. Since they have had the monopoly on taxis in glasgow the seevice has steadily got worse on occasions taking my pqrtner who is english
And not knowing better long routes sometimes charging as much as £10 more to get to destinations longer ways. Yeaterday was the worst my partner got picked up and went a few places picking up things for my birthday that she had to get from shops and one item from. My mate. From the point she got in the car he was hitting the patter you are very beautiful etc the issue came when she wanted to going back home. She got in the car and was stationary he asks do you hqve a husband she advises yes the man that made the booking. This is when navid locked the car amd demanded payment she had about £13 in her account (bare in mind that hes not yet finished the ride) hes wanting £15 not evem letting my partner out the car yo check her bank i emd up on phone askimg if the £15 covers back to finneston he says no another £15 govan to finneston isnt £15 so hes going on about taking my partner to the police station (bare in mind hes refusing to
Let her out the car even
To check the bank hes sat stationary for ages to let his meter run up
And doesnt stop the meter going to the police station my
Partner panickimg this mans been lecherous since she got in tge vehicle and turned when
She said about me) i call the company who daid shes refusing to
Pay no he tried to charge £15 which i would have happily transferred but needed to know the full
Fare knowimh my partner has £13 odd in her bank i
Think i need to know of hes charging another £15 at the end
Like he said the company advised they dont want the money hes going to the police i
Mentioned my
Lawyer as what he has done under uk law is kidnap and intimidation. When at the police station i advised the officer of
What was happening and id tramsfer the money over the driver then demanded even
More money the police told him to go one way my partner to go the other and then he had drove round was on his mobile while driving following her for a bit. Turns out the Lady/manager of the taxi company that id spoke to after denying any wrong doing of the driver called up to tell him he cant lock people in the car and to let her go and just scratch the fare he refused. My partner was asked if she wants to press charges she advised no. Just to
Clarify i spoek to both the driver who only became angry after my partner told him she had a man and the taxi compqny advising id pay the fare when i knew what the fare was and been yold no it will just go to the police this could all have been avoided and my partner didnt need more trauma in her life

I pre-booked a taxi early morning for 4pm to come home from work as I had an injury and I am not able to walk(broken knee and torn ligament). I got an alert saying that my car has arrived. White Mercedes.It was nowhere to be found so I tried to get in touch with the driver but was just going to voicemail. After the 3rd failed attempt I thought I speak to customer service so they can navigate my driver as he was not at the spot where I asked. Customer service was shocking. I got no help or any kind a empathy or support and advisor terminated the call. So I phoned back again (bear in min at that point I was waiting at the side of the road for over 10min with a broken leg)...I tried to explain my frustration the missing car and a shocking customer service...the second advisor started to shout at me and cancelled my car and again terminated a call with me....I had to phone back a 3rd time when I finally got an advisor who was not very nice but at least she was not rude or shouting...this 3rd advisor allocated an other driver to me at 15past 4 and car arriver just after half past. What is the point of pre booking a service?? I had to stand at the side of the road for over 40min with a broken leg despite booking a car in the early hours of the morning..I got shouted at and let down. Not even apologie or any kind a empathy other then screaming, rude advisors and a vage line "pre-booking is not a guarantee"....First car was there if advisor would have taken just a second to listen and help then all this could have been avoided.

Pre booked via the app. Booking was confirmed for 03:35 for Buchanan bus station Glasgow. Needed to be on airport bus to Edinburgh to catch a flight. Phoned and they said they still didn’t have a driver to accept the job at 03:25. I explained it was booked. He explained this was not a guarantee. Waited until 03:35 and phoned again. Still no driver. As I got a lift from family, waking kids up etc etc through the night the app said a driver was on its way but we had already left at 03:45. Never again. Completely unreliable for something important.