Almosafer Opiniones 

The worst travel agency I've ever dealt with. They have no credibility, no transparency, and are complete scammers. I booked a hotel and the money was deducted three days before my arrival date, but the booking wasn't sent or confirmed. This forced me to book through another agency and pay an additional amount

I booked my Air France flight through Almosafer because I expected a travel agency to make things easier if anything went wrong. Unfortunately, my experience was the complete opposite.

Air France cancelled my flight. I contacted Almosafer and they submitted a refund request. However, Air France's automated system later rebooked me onto another flight without my approval, which caused the refund request to be cancelled automatically.

When I contacted Almosafer to understand what happened, I was told that I had changed my booking myself. I then contacted Air France directly, and they confirmed that I had not requested the rebooking—their automated system had done it automatically.

I informed Almosafer of this, but they insisted on receiving written confirmation from Air France before they would continue. This resulted in hours of phone calls and emails between both companies. I even stayed awake until 2:00 AM trying to resolve an issue that I did not create.

In the end, I had to coordinate everything myself between the airline and the travel agency. This was exactly the situation I expected a travel agency to help me with.

I understand that airlines and agencies have procedures, but I was disappointed by the lack of ownership and the amount of work I had to do as the customer.

Based on this experience, I will book directly with airlines for future trips rather than through Almosafer.

Never Book From this Portal otherwise you take more headache mentally ...
If your booking confirmed from company only then they can't confirm from airlines and when you reach airport after you follow with Support Team they infrom to you after flight gone they confirm ticket or not they infrom later
In this case you have to wait at airport how long they not committed so never book online
Better from Trusted Travel Agent physically go and book

I had 3 issues with them a year: Couldn’t edit my flight ticket. A fake hotel in Dubai was booked through them. Rude customer service at the airport.Simply put, they’re terrible.

Shittiest service of all time. I am never using this ever in my life again.
I booked flights for my grandmother (Ahmedabad to Doha via Dubai) in April for June and the airlines cancelled my onwards flight (Dubai to doha) in May. They did'nt even inform me the inwards flight is cancelled. My grandmother was sent back from the airport and when i informed Almosafer for the full refund, they informed that airlines cannot give full refund as per policy.
Also, when i tried conveying to their customer service, none of them understand english. If you dont speak Arabic just dont call because its useles.. Better to have chatbots instead of these live robots working in their customer service.
ZERO STARS IF I COULD GIVE .. DONT WASTE YOUR MONEY ON THIS WEBSITE

أسوأ تجربة حجز مرّت علي مع المسافر. تم تأكيد الحجز ودفع المبلغ، وبعدها تم إلغاء التذاكر بشكل مفاجئ وبدون أي معالجة محترمة أو توضيح منطقي، خصوصًا بعد ارتفاع الأسعار مباشرة. للأسف شعرت أن العميل آخر اهتماماتهم، وأن الحجوزات الرخيصة لا يتم التعامل معها بجدية. خدمة العملاء كانت سيئة جدًا، ردود متناقضة وتأخير بدون حلول حقيقية. تجربة سببت لنا توتر وخسارة وقت وأسعار أعلى، ولن أكررها مرة أخرى.

نصيحة، أنا أدري إن السعر اللي عرضوه لك مغري جدًا.. وغالبًا متردد انك تأخذها ولا لا

ولكن، نصيحة، نصيحة، نصيحة
لا تحجز معهم، والله دعم فني فاشل، كل واحد يصرّفك، والتواصل بدائي وبطيء (في الواتس)

وحتى لو أتصلت عليهم، الدعم الفني فاشل فاشل فاشل.. لو تقدر تزيد المبلغ حتى لو ٣٠٠-٥٠٠ ريال وتحجز من الخطوط نفسها.. أفضل لك والله.

هنا أنت مخنوق معهم، الالغاء، والتعديل، وكل شيء.. مايظهر لك، لازم تتواصل معهم يسوونه. يعني ما في يدك أي شيء، كل شيء مرتبط بالتواصل معهم. والتواصل معهم علة وقرف.

It feels like a scam website, it keeps showing flights at low prices (for example) it was showing flight from Amsterdam for 180 USD (4 seats left), you click on it, fill your information, and then proceed to pay, only to get the message "the seat is no longer available", while this is untrue, because it makes the flight price goes atleast 4x its price 650 USD just as you refresh the page, and its scam because i waited for the same flight to track it for 4 days, and guess what it's still (4 seats left), and it won't accept payment or show you that the seat is available unless you proceed to pay the 650 USD price, otherwise, it will keep inflating the price, not only on their website, but on other websites as well, ironically the price dropped down after 4 days to 180 USD again on the same website, but then when i proceeded to pay, it displayed the same message "Seat not available" and it kept inflating the price once again, I can only think of this website as a scam-bait, just there to bait you with low prices but once you take it, it inflates the price all over the internet so you have no choice but to take the inflated price, this is a horrible website.

Very disappointing experience with Almosafer.
I booked a hotel through their platform, clearly marked as Room Only. However, upon arrival, the hotel informed me that Almosafer had sent the booking as a Full Package, including mandatory guest benefits that I neither requested nor agreed to.

I was charged USD 123 for services I did not use at all. When I contacted customer support:
• The core issue was ignored
• No responsibility was taken
• They refused to coordinate with the hotel to verify the mistake

Unprofessional handling and no customer protection. I had to escalate the issue through a formal complaint and a bank dispute to recover my money.
I do not recommend using this company.

Unbelievable service. I should have consulted Trustpilot before purchasing my flights. Some comments here accuse them of fraud and based on my experience, they do come quite close. How is it a company that made a mistake and then blames you for it and refuse a refund. I made a booking, simple, using my full passport name. They submitted a shortened name to the airline which was different to the e-ticket they issued. I was refused boarding and when I went back to them for a refund, they refused and said that I got my "father's name" wrong. What has my father got to do with my flight ticket!!!

Don't hide your bad reviews under almosafer.com.

Readers, please also read reviews under almosafer.net.

The worst ever. I am sharing this so that others will not have to bear my pain.
Booked a flight to China from Malaysia. Wanted a second seat. They advised me to make another booking, which I did. All names were as per passports.
On check-in, boarding was refused as Almosafer relayed abbreviated middle names. And the second booking was considered duplicated.
Even the airlines asked me to go to them for a refund.
But they declined and consider my inability to board due to their mistakes a "cancellation"!! They offered only a partial refund based on their cancellation policy.
The case is currently under dispute via credit card to recover my monies

The worst support ever! I tried for a week to solve a issue with a change of reservation for my new years eve trip via WhatsApp, but apparently they use employees that do not speak english, because the answers were senseless. After I called multiple times, they gave a link for payment that did not work. In the end I gave up and lost my money.

Almosafer is the biggest scammer and fraud. They entered our names wrong in the tickets where the the flight people don’t let you board the flight. We missed all the 4 tickets . They do the mistake and are not ready to refund nor reschedule the flight. Please don’t book your tickets from them. They deliberately do the mistake. Be AWARE of Almosafer . They are not worth to get even single star

I used to avoid Almosafer because it felt slow compared to other booking site, but recently i tried again for a business trip to Dubai and it was much faster. The option to add a hotel during booking saved time, though i wish the invoice email was a bit clear. Still, the experience overall was solid and professional.

I recently placed an order for Arabic coffee from Kif Al Mosafir, and the entire experience was outstanding from start to finish. As soon as I submitted my order, I received a personal phone call from their team to go over details such as expiration dates and product information. This level of care and professionalism is something you don’t see often.

When my package arrived, I was genuinely impressed. Not only did I receive everything I ordered, but they also included an extra pack of the same coffee as a gift, along with a generous amount of samples, and even sweets for my children. The thoughtfulness behind this gesture truly made my day.

Everything was carefully packed, the presentation was excellent, and the customer service was exceptional. It’s clear that Kif Al Mosafir truly values their customers and takes pride in the quality of their products.

I highly recommend them to anyone looking for authentic Arabic coffee, great service, and a company that goes above and beyond. I will definitely be ordering from them again.

We used Almosafer to book our summer trip. Interface is simple enough, even my husband figured it out. Got a good deal on Flights + Hotel combo. One small hiccup - seats weren't confirmed right away, but support fixed it quickly. Overall, smooth process and worth it.

I booked my flight on Almosafer last week and honestly didn't expect it to be this simple. The website was clear , and i liked having different payment options. I am not very confident with online booking, but this was easy to manage. Got my confirmation email within minutes - really convenient experience.

They stole money from me (100KD) as they won’t get me a refund for a mistake THEY did.. terrible service and company.

Booked my Dubai to Delhi flight in like 5 minutes. Great prices compared to other sites I tried. No hidden fees and I entire process was transparent.

Horrible customer service. If anything at all goes wrong, they won’t help, they don’t understand simple requests and that’s probably because they can’t speak proper English.