Glow-worm Opiniones 

Our 13 year old boiler packed in with a fault showing. A local plumber couldn’t fix it but recommended glow worm one off repair plan. We paid for this online ans two days later Chris 632 came out and found the problem straight away. We had to order a new heat exchanger through glow worm and he came out a couple of days later to replace it. There were a couple of other issues he found with the boiler but he fixed them all and we had heating again after two weeks of the boiler not working. Over all cost £550 inc vat but we felt for the issue we had it was worth this one off payment considering the parts and labour would have been more if we had went elsewhere where. Can’t fault this service at all.

#508
The guy was amazing! Honest, efficient and clean and tidy! Got the job done quickly with great tips and advice for moving forward!

Great service ver knowledgeable and professional. Sam was pleasant and an asset to Valiant #508.

We had Ryan come over (engineer number 260). Fixed a problem with my central heating on my boiler. Nice guy and friendly! Fixed the problem quickly too!

Engineer number 260 provided an outstanding service for our boiler maintenance. They were not only professional and highly skilled, but also friendly and approachable. The work was completed efficiently, and they left everything spotless and tidy. I couldn’t recommend them more—truly excellent service!”

FastFlow was very efficient, knowledgeable, very clean and tidy, helpful beyond expectation, I would throughly recommend them, very pleased

Exceptional customer service from Arran 142.
Explained the issue to me with full clarity.

Same day Boiler service. Dillon was friendly and efficient. Great Job

my boiler was broken down. I arranged a one off repair costs me £399. Their customer service quickly arrange a visit with their engineer James next day. James had a good communication before and after his repair. He told me what problem of boiler and what parts he replaced. Honestly their price is not cheap but it's worth the money you paid. They offer professional advice and service at their own brand of products. If you have a glow worm products, you won't find a better engineer than theirself. Happy customer

#508
Excellent from start to finish. Educated us thoroughly on the use of everything. Resolved the problem and very friendly. Engineer that arrived today is a total credit to the company.

Our nine year old Glow worm combi boiler has been problematic since the get go. We have been sent incompetent Vaillant engineers and been fobbed off by customer services. As we hit the cold season the now annual issues with this boiler, this time a pressure sensor is faulty AGAIN, are surfacing. Nine years on and we will be onto our third (and possibly forth) pressure sensor.
Nothing inside the casing is now original, as the parts began failing after week 2 of installation!
We now have a competent heating engineer providing life support for this Glow worm rubbish, he informs me that a boiler should "be good for 15 years". Well, Glow worm didn't manage 15 days.
Don't buy one, don't use their engineers and beware that their approved engineers do not follow correct and safe installation instructions.
I won't ever have a Glow worm or Vaillant product anywhere near my home ever again.
Update following their reply: I have supplied my details to Glow worm so we will see how long it takes them to reply in a meaningful way on here. Don't hold your breath folks, they are slippery and have already tried (and failed) to get my review removed by Trust Pilot. This is a genuine review of an awful company.

originally when we purchased the house it had glow worm boiler so we just replaced it with same brand as we were happy with the old one.

Had a new boiler installed. Not worked properly since the day it’s been fitted. Tried contacting Glow-worm to come out and sort it and they’re a complete waste of time. Have a new born baby in the house no heating and no hot water. They people on the other end of the phone are absolutely useless not interested in trying to help or sort anything for you at all. DO NOT BUY A BOILER FROM GLOW-WORM. Terrible company selling a absolutely sh*t product

Genuinely don’t expect amazing service from anyone anymore, but this really was a surprise to me.

Moved into a new home, boiler worked seemingly well but with a loud rumbling pump…

Called Glow worm having had some pretty high quotes from independents. They were cheaper than the quotes received, i’m insured against breakdowns for 6 months, they booked an engineer who turned up same day!

He didn’t have the pump as it was an updated part with updated wiring, but said he’d put an order request in. Then arrived the following morning and it had been completed before 10am! Seriously efficient service

Great customer service from the engineer Nathan, texting eta’s etc. (BA14 area), very reassuring

Choice heating very clean and professional

Nice looking boiler, efficient and warms radiators quickly

Modern boiler more compact than previous.

Bought a boiler from this company in 2019 and have had nothing but trouble ever since installation.
Everything apart from the outer casing has been replaced at least 3 times.
Had their engineers and British Gas engineers out twice a year since it’s been installed.
Glow worm / Valliant had promised that they will replace it if they couldn’t fix it but always managed to get it running for 6 months before it broke down again.
Same error codes coming up F75,F 71,F72, F74.
Also return valve corroding fixed three times.
Wire harnesses replaced four times and other parts I don’t remember the name of.
Always breaks down before winter when it’s at the coldest and sometimes we have to wait days for an engineer to fix it with no heating or hot water to wash with.
All we get is we are so sorry for your problems and we will get to the bottom of this!! What would of got to the bottom of this would of been to replace the dud boiler but no way and they put other barriers in place so they can get out of replacing it saying I didn’t have a service history.
Well if having an engineer out twice a year when after fixing the fault give the boiler a complete look over to make sure everything is working properly is not enough for them I don’t know what is.
This could be only hard lines on us that we bought a dud and I dear say that their boilers might work better for others.
If even if they offered a deal on a replacement we might of considered it but nothing.
Don’t like being rude but personally I wouldn’t touch them with a barge pole.
Worst customer relations I’ve ever witnessed.

My last boiler was a glow-worm so when it finally died after many years, with barely a problem, I decided to go with a tried and tested one. This new one it a bit smaller, but seems just as efficient. The only thing I am not so sure of get is it comes with a remote thermostat. I am told you can carry it around with you, like when you go to bed. Not sure about that. However all seems good so far.