Had an issue on our boiler and we were back up and running in one day! I rang up and had no queue before I was spoken to and had an appointment booked for that afternoon. Our engineer Simon (#314... Ver más
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Consulta las opiniones de los clientes
An Engineer was booked by our Gas Engineer on Monday. The appointment was made for Wednesday. Glow-worm confirmed the appointment time on Tuesday as promised. The Engineer called on Wednesday to con... Ver más
La empresa ha respondido
The engineer arrived within his time slot and phoned to let us know when he would arrive. He was very polite and professional and the problem was solved. Engineer Simon, #314 is a credit to Glow wor... Ver más
Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio técnico de calefacción y calderas
- también en la categoría
- Fabricante de calderas
Glow-worm
Escrito por la empresa
- Efficient Central Heating and Hot Water
- When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
- History
- Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
- Products
- We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.
Información de contacto
Nottingham Road, DE56 1JT, Belper, Reino Unido
- glow-worm.co.uk
4,4
Excelente
7 mil opiniones
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New Glo Worm. The item was delivered and installed…
The item was delivered and installed promptly by my plumber, who has since 2011 has been used to service my boiler and any plumbing needs I have.
He has taken care to ensure my plumbing and heating system is in good order. I like the new boiler, even though the user instructions are not as easy to follow as the previous model.
24 de agosto de 2025
Respuesta de Glow-worm
Thank you for your review, We're pleased you're happy with your Glow-worm boiler. Thank you for your feedback. Should you wish to contact us, all our contact details can be found here:
https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
The boiler quietly gets on and does its…
The boiler quietly gets on and does its job efficiently (yes, it is very quiet). Our installer made a good clean job of the installation and explained the purposes of the various components.
21 de agosto de 2025
Respuesta de Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
Excellent service
Had a boiler fitted and there was an issue with it. An engineer came out on a Sunday (bonus points for that) fixed the issue within 5 minutes. He was polite, explained what he’d found and what he’d done to fix it. Can’t fault them for their service at all! The boiler’s great to
27 de agosto de 2025
Respuesta de Glow-worm
Thank you for your 5* review. We're happy to hear that the engineer resolved the boiler issue quickly and efficiently. We appreciate your positive feedback regarding the service and the boiler's performance.
Kind regards, Glow-worm
Respuesta de Glow-worm
Thank you for your review and for taking the time to provide us with feedback. We're pleased you're happy with your Glow-worm boiler.
Kind regards, Glow-worm
First class plumber
20 de agosto de 2025
Respuesta de Glow-worm
Thank you for your review. We’re happy to hear about your experience and value your feedback.
Kind regards, Glow-worm
Great product
Great product , could do with a an easier check through for setup and working day by day …
19 de agosto de 2025
Respuesta de Glow-worm
Thank you for your review, we really appreciate your feedback. Our technical support team will be happy to assist you with any setup or daily use queries on 0344 736 0049.
Kind regards, Glow-worm
Very professional,tidy worker
Very professional,tidy worker. Went through workings of new boiler before leaving. Well mannered and polite. Would recommend boiler to family and friends . Love my new glow worm boiler.
18 de agosto de 2025
Respuesta de Glow-worm
Thank your for your 5* review. We appreciate you recommending our boilers to your family and friends and hope you enjoy your new Glow-worm boiler.
Kind regards, Glow-worm
Respuesta de Glow-worm
We're glad you found our service friendly and quick. Thank you for your positive feedback.
Kind regards, Glow-worm
Respuesta de Glow-worm
Thank you for your review and for taking the time to provide us with your feedback.
Kind regards, Glow-worm
They were responsive to our needs
They were responsive to our needs, they turned up on time and completed the work satisfactorily.
4 de agosto de 2025
Respuesta de Glow-worm
Thank you for your positive feedback, we're happy to hear this.
Kind regards, Glow-worm
It was all done in a day up and…
It was all done in a day up and running, no messing about 👍.
3 de agosto de 2025
Respuesta de Glow-worm
Thank you for your review and for taking the time to provide us with your feedback.
Kind regards, Glow-worm
New boiler
They turned up Started work straight away made an excellent job where very clean and tidy
7 de agosto de 2025
Respuesta de Glow-worm
We're happy to hear that the work was started promptly and completed to a high standard, while maintaining cleanliness. Thank you for your feedback.
Kind regards, Glow-worm
We had a glow-worm boiler for 15years…
We had a glow-worm boiler for 15years before with no problem so we had the same again
31 de julio de 2025
Respuesta de Glow-worm
We're happy to hear that you had a great experience with our boiler for so long and chose us again. Thank you for your continued trust in our brand.
Kind regards, Glow-worm
Fantastic boiler recommend by
Fantastic boiler recommend by
and fitted by troy everything went perfectly and professionally. Have also given Troy the agreement to service it once a year , that’s how comfortable I was from start to finish
Thanks j Mawi
6 de agosto de 2025
Respuesta de Glow-worm
We're happy to hear that the boiler was recommended by your installer and everything went perfectly. Thank you for your positive feedback.
Kind regards, Glow-worm
Marcel
The company did really well. Very nice gentlemen came and assembled the boiler quickly. I recommend this company. I'm very glad I chose this company. I was worried the first time if they would come and do the job, but they did come and did a good job. Thank you to your team; they did an amazing job.
28 de julio de 2025
Respuesta de Glow-worm
Thank you for your review, we really appreciate your feedback. We’re happy to hear about your experience.
Kind regards, Glow-worm
Top guys came to install new boiler
Top guys came to install new boiler
Explained everything
Polite tidy and did s as great job
Very happy customer
28 de julio de 2025
Respuesta de Glow-worm
Thank you for your review, we really appreciate your feedback. We’re happy to hear about your experience.
Kind regards, Glow-worm
The replacement combi boiler fitted
The replacement combi boiler fitted well, it is more efficient, the pipework is neat and water warms up quickly and stays hot.
4 de agosto de 2025
Respuesta de Glow-worm
We're happy to hear that the new combi boiler is working well for you. It's great to know that you're experiencing improved efficiency and quick hot water.
Kind regards, Glow-worm
great and quick installation with…
great and quick installation with minimal fuss or mess. Great engineer and provided all the paperwork and an overview of the operation. Nothing but spectacular.
25 de julio de 2025
Respuesta de Glow-worm
Thank you for your review, we really appreciate your feedback. We’re happy to hear about your experience.
Kind regards, Glow-worm
Installation was quick and efficient
Installation was quick and efficient. Everything is working well
7 de julio de 2025
Respuesta de Glow-worm
We're happy to hear that the installation was quick and efficient, and everything is working well. Thank you for your positive feedback.
Kind regards, Glow-worm
Very good product for the price
17 de julio de 2025
Respuesta de Glow-worm
We're happy to hear that you find our product valuable for its price. Thank you for your positive feedback.
Kind regards, Glow-worm
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