Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Ver más

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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Ver más
La empresa ha respondido
Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.
I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de accesorios para bicicletas
- Tienda de bicicletas
- Empresa de electrónica
- Fabricante de artículos de iluminación
- Tienda de artículos para deportes al aire libre
- Tienda de deportes
Escrito por la empresa
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
Our warranty promise
24-month cover on Light Heads and Self-Contained Lights
Información de contacto
12 Carr Road, 1042, Auckland, Nueva Zelanda
- support@glowormlites.co.nz
- glowormlights.com
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Refined brightness
Refined brightness
Most importantly, they are fantastic lights. Night riding is now something my wife and I look forward to. In addition, using USB-C for charging is really convenient. The remote switch wasn't too hard to program (now we both just have low and high beam) and it encourages you to be polite to other riders and pedestrians. The only tiny niggle is the remote seems to need to be paired each time you turn on the light. Or maybe that's me not reading the instructions! Best lights I've had (and I've owned at least half a dozen).
Very understanding to my situation
Very understanding to my situation, fast delivery and very happy with the quality product.
Brilliant lights with enough on-bike…
Brilliant lights with enough on-bike accessories to keep every rider happy.
2 x 1200 lumens was perfect for MTB trail riding.
Very helpful team from phone calls to…Helpful
Very helpful team from phone calls to emails, ready to sort issue and help out
Quality mountain bike light
Product had very good reviews and liked the Kiwi innovation aspect to the design. Very happy with quality of product.
I really like the build quality and light output …
I really like the build and the light is good. Early days but commuting in pitch black is like daylight.
One star off because the app is a PIA. Hopefully you can update that to make it better.
All good
All good. just havent managed to connect remote control correctly. will try again...
Bar clasp needs to be tougher
Everything was great when it comes to service, only thing I’d say is the clasp for the handle bars is too delicate and fiddly. A simple Alan key style mechanism would be more appropriate for enduro/ downhill riding
Great quality light and very quick…
Great quality light and very quick shipping. The light came with a revised battery housing that has some extra rubber around the port, so there some benefits shopping directly from Gloworm
Gloworm customer support is simply the…
Gloworm customer support is simply the best, I have dealt with them several times for different things and each time it has simply been amazing.
Amazing products and fantastic knowledgeable and friendly staff with amazing customer service, a perfect combination.
Amazing service.
Wow! Had an issue with my light, sent it back, glowworm fixed it for free even though itss 3-4 years old and had it back to me the next day… and emailed me multiple times with updates confirming receipt of the light then again advising the issue! Amazing service!
Gloworm X2 Adventure lightset is great
The Gloworm X2 Adventure lightset is really well designed, fabricated and supplied. I bought it support road cycling in the hills and commuting to work. The choice of lens allows me to provide widespread light and direct honeycomb light to assist with corners and animal detection. The accessories provided allow me to mount the lightset on the adventure mount under my tracking device. The battery pack can mount on the frame or small top pack. I would like to see the Gloworm lights enhance the design use on road bicycles, rather then for mountain bikes. Adopt use of Remote TX with different O-rings to fit to aero handlebars, The battery mount does have a rubber foot, but slides down the tapered top tube if bumped by knees. All in all a great lightset for safe riding at night.
Great service amazing product
Love my gloworm light
Love my gloworm light, was devastated when I realized I had lost the charger. Was super easy to order another one online at a very reasonable price. It arrived quickly so I didn't loose any riding time. Super happy.
Really good lights very helpful…
Really good lights very helpful customer service and very friendly
Fantastic product
Fantastic product, and buying experience.
Great light spread, and running the 2800 lumen light at 60% power gets a ton of time from the battery, while still being more than bright enough for pretty much any night ride I'll ever do
Easy and seamless shopping experience
Easy and seamless shopping experience, that turned into very impressive unboxing experience
The best part of all was when I went for a ride, I updated from the old model lights as the batteries were getting a little lazy after a few winters of solid service. Great quality products thank you Gloworm
Screws are too small
The lights are high quality and I have used for years and will keep doing so.
But the mounting screws are too small, lots of set up mucking about; even while watching the YouTube advise. Must be a better way!
The lead from light should be 30mm longer to avoid the longer extension cable bring needed on a fairly standard bike headset and unnecessary cable strain.
Batteries and lights should also clearly clarify what is g1 and what is g2 so it’s obvious what doesn’t work together. This particularly matters for groups fixing light set ups out on a dark night ride.
Those little things aside, a good product which I recommend.
Thank you

Respuesta de Gloworm Lights
Backorder without any communication
The mount I ordered did not arrive so I call to see where it was.
Unfortunately the mount was out of stock and on backorder. I'm ok with the product being on backorder there was zero communication to let me know!

Respuesta de Gloworm Lights
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