Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Ver más
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Consulta las opiniones de los clientes
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Ver más
La empresa ha respondido
Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.
I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de accesorios para bicicletas
- Tienda de bicicletas
- Empresa de electrónica
- Fabricante de artículos de iluminación
- Tienda de artículos para deportes al aire libre
- Tienda de deportes
Escrito por la empresa
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
Our warranty promise
24-month cover on Light Heads and Self-Contained Lights
Your Gloworm G2.1 Light Heads, G2.1 Batteries, and CX Self-Contained Lights are covered for 24 months against manufacturing defects and workmanship issues. All accessories are covered for 12 months. G2.0 and G1.0 Light Heads also carry 24 months cover, while G1.0 and G2.0 batteries have 12 months from the date of purchase.
If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product.
Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Información de contacto
12 Carr Road, 1042, Auckland, Nueva Zelanda
- support@glowormlites.co.nz
- glowormlights.com
4,4
Excelente
684 opiniones
Ha contestado el 100% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very fair pricing I thought
Very fair pricing I thought. Good communication on email.
27 de abril de 2023
Night Rider
Easy website, prompt delivery, light is everything they said, have dealt with you before and now have 3 of your lights which are fantastic so am a returning customer
25 de abril de 2023
Great product !!
23 de abril de 2023
Ordered the product and the very next…
Ordered the product and the very next day boom it’s in my letterbox
11 de abril de 2023
Respuesta de Gloworm Lights
Hey Jonny, thanks for taking the time to leave a review. Enjoy the new light! Happy riding!
Arrived quickly and and superb setup.
Arrived quickly and and superb setup.
Kids love em
11 de abril de 2023
Respuesta de Gloworm Lights
Hi Simon, glad to hear your new lights have been well received, and thanks for leaving a review. Cheers!
Happy Aussie Customer
Recommended by a friend who also rides at night in Canberra. Website was good, updates on postage and turned up on time. Very professionally packaged, with different mounting options and spare parts. Very easy to set up. Performance wise, excellent. Highly recommended
4 de abril de 2023
Respuesta de Gloworm Lights
Hi there, thanks very much for taking the time to leave us a review. Stoked to hear you're so happy with the lights! Happy riding!
Great service and top quality lights
Great service and top quality lights. Needed a new charger, arrived overnight
Thank you
4 de abril de 2023
Respuesta de Gloworm Lights
Hi. Happy to hear your charger showed up promptly! Thanks very much for taking the time to leave us a review. Cheers!
Buying anything else is Dangerous Got them delivered within 24 to…
Got them delivered within 24 to Melbourne Australia. Awesome lights super fast delivery what more can you ask for.
29 de marzo de 2023
Respuesta de Gloworm Lights
Hi Gary, that's great news your light was delivered so quickly! Thanks for taking the time to leave us a review! Cheers
Great company to deal with
Great company to deal with answered all my questions very quickly which is rare these days. The lights are brilliant, great spread of light and very bright. Makes the night into day. Delivery was very fast with contact to let me know what was happening.
20 de marzo de 2023
Respuesta de Gloworm Lights
Hi Aaron. Appreciate your positive review here! Thanks for taking the time. Glad to hear you're enjoying the new light also! Happy riding!
Great package
Great package, well thought out and spares.
However I have have yet to see any where near the run time claimed in boost on the XSV system. Claimed is 2 hrs. Once I switch the light on from fully charged it drops under 1hr 30 in a minute or so....15 mins tuning and run time is down to 1h 6. Perhaps I am doing something wrong with the battery...
20 de marzo de 2023
Respuesta de Gloworm Lights
Hi Chris. Thanks for the positive review. I'll drop you an email now regarding the reduced runtime you were experiencing and we'll see if we can get to the bottom of it. Cheers.
Great service for repeat customer.
20 de marzo de 2023
Warranty issue with a battery
I had a problem with a battery, Jim Harger got it taken care of for me quick & easy.
8 de marzo de 2023
Quality product that works!
Quality product that works!
Great communication
Prompt delivery from across the ditch!
19 de marzo de 2023
Second time I've used my lights and…
Second time I've used my lights and they won't turn on
22 de febrero de 2023
Respuesta de Gloworm Lights
Hi Craig. As per our emails sorry to hear you had some trouble with your light but glad to hear it was swiftly resolved via one of our dealers who swapped out problematic cable for you! Happy riding, Nico
A very fast delivery time on new part…
A very fast delivery time on new part ordered At a very reasonable cost
18 de febrero de 2023
Spare parts, never a problem!
The team at GloWorm went out of their way to send me the right parts to repair a damaged older model X2. Magic service thanks
1 de febrero de 2023
Good product
1 de febrero de 2023
It is a very reliable and fun to use as…
It is a very reliable and fun to use as a product. Keep up the good work
31 de enero de 2023
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