Greenstik Materials Opiniones 

61
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Brought for my partner . Quick delivery. Easy to follow instructions for beginners on how to set up and the stuff he can do is amazing the kids love watching it print all there fidget toys. Would high... Ver más

Valorada con 5 estrellas sobre 5

I have been buying vinyl and other craft supplies from GM for years and always received excellent service. The Mystery box’s are fantastic value and contain a great variety of colours a great way to b... Ver más

Valorada con 5 estrellas sobre 5

I bought an xtool machine from these guys last Dec, but unfortunately i had a fault on it , so contacted them and there was no hesitation from them and they replaced the machine without any question... Ver más

Valorada con 1 estrellas sobre 5

I won't be buying from this company no more as prices got insane and vinyl quality gone downhill... It's true what others are saying, vinyl does not transfer properly. After pressing it still comes of... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artesanías

Información proporcionada por diversas fuentes externas

Craft store selling high quality vinyl rolls and sheets for with Silhouette, Cricut and all other electronic cutters | Free Standard UK Delivery


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

61 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(61)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and fast delivery on…

Excellent service and fast delivery on orders. I couldn’t be happier with the products as they are of high quality and the business is very responsive when you have a query. I would highly recommend to everyone and anyone :) Thank you GM Crafts Team - you are all amazing!

5 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company

Excellent company. Very fast response and next day delivery to help me with an order.
Could not ask for a better product or better customer service.
Thanks alot.

1 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company is great for all things…

This company is great for all things digital crafting.
I've had four orders so far. My recent one was ordered Friday afternoon and somehow was the delivered the following Monday morning. Super fast dispatch and my orders have always been correct.

My email was recently answered swiftly.

The vinyl is competitively priced with smaller sizes for small projects and free postage is always a bonus.

18 de marzo de 2024
Opinión espontánea
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Respuesta de Greenstik Materials

Thank you so much for taking the time to share your positive experience with our trust pilot. We're thrilled to hear that you found our service satisfactory and that we were able to meet your expectations.

Your kind words mean a lot to us and serve as a great source of motivation for our team to continue delivering exceptional service. We take great pride in ensuring that our customers receive the highest level of satisfaction, and it's gratifying to know that we've succeeded in doing so for you.

Please know that we're always here to assist you with any future needs or inquiries you may have.

Valorada con 2 estrellas sobre 5

Not great

Decided to swap from our usual supplier to try gm crafts htv vinyl, wish we hadn't bothered as it isn't upto the job compared to other brands, waste of money and very disappointing.

13 de enero de 2024
Opinión espontánea
Logotipo de Greenstik Materials

Respuesta de Greenstik Materials

We appreciate your feedback and apologise for any inconvenience you've experienced with our GM Crafts HTV vinyl.

We're sorry to hear that it didn't meet your expectations and didn't live up to the standards of other brands you've used.

Customer satisfaction is our top priority, and we take your concerns seriously,

If you had reached out to us when you encountered the issues, we would have been more than happy to assist and resolve them for you.

Valorada con 1 estrellas sobre 5

I will not be using greenstik for…

I will not be using greenstik for anything ever again.
Having bought my daughter a silhouette portrait for Xmas we were unable to get the software to interact with the machine so have been unable to use it yet because its been unpacked and swithched on they are refusing its return.
EDIT* I also emailed the general Manager Lee James of Greenstik and he didn't even have the decency to acknowledge my message

2 de enero de 2024
Opinión espontánea
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Respuesta de Greenstik Materials

Thank you for taking the time to share your feedback with us on Trustpilot. We are delighted to hear that the issues you raised have been successfully resolved to our mutual satisfaction

Valorada con 5 estrellas sobre 5

Just excellebt

Greenstik had the best on-line price for My Cameo 4 by far.
Dead easy to order, super quick delivery and what was really nice and very much appreciated was a pack of sample materials, so that I could get going straight away and have some fun with my new machine.
I honestly can't fault the service I have received.
Very highly recopmmended

9 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

AMAZING CUSTOMER SERVICE

My friend told me about this website, and i'm normally reluctant to shop elsewhere from where I usually buy, but they had a sale on at the time so thought i'd give them a go! WOW ... Not only are their prices better than anywhere else, its their customer service that won me over! Any issue I have, or any query or help I need, they are so friendly and quick to help me out! Couldn't recommend them more!!!

2 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Ordered for the first time and had reason to contact as I had misread the (quite clear in hindsight) delivery t&cs. Found out after 5pm on Friday that my order would not arrive till Monday when I was expecting it on Saturday! I was a bit miffed as I had paid for next day delivery, but it did say plain as day that this service was only Mon-Fri. Fired off a message and received an after hours response kindly pointing out my mistake without making me feel like an idiot (I am though, I have form 😃). They did explain it may come on Saturday after all, but it wasn't guaranteed. Woke up the next day to a notification from DPD saying that would indeed be the case, but was impressed when the company also messaged me to make sure I was aware. That's above as beyond and gives me confidence that if things do actually go wrong with an order in the future I'm in good hands. Great prices too!

19 de mayo de 2023
Opinión espontánea
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Respuesta de Greenstik Materials

Thank you for your review, we're happy to know you liked our service and hope you will order again soon. Best regards

Valorada con 5 estrellas sobre 5

Great company,ordered yesterday ,goods…

Great company,ordered yesterday ,goods have arrived but DPD this morning ,cannot fault the service.Great range of materials will definitely purchase again.Slightly more expensive for scan n cut mat but postage was included so broke even.

28 de abril de 2023
Opinión espontánea
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Respuesta de Greenstik Materials

Thank you for your review, it's great that you loved our range of craft products. Have a great day!

Valorada con 1 estrellas sobre 5

Look elsewhere

I won't be buying from this company no more as prices got insane and vinyl quality gone downhill... It's true what others are saying, vinyl does not transfer properly. After pressing it still comes off the fabric together with backing (and I do have a proper heat press). It was never like this before. They must have changed something. I'd damaged a lot of clothing items because of this. And once again, prices are ridiculous now, unless you buy super large quantities, as I do not always need.

15 de agosto de 2022
Opinión espontánea
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Respuesta de Greenstik Materials

Thanks for your comments, our pricing is regularly checked alongside our competitors to ensure great value for money.
In addition, our quality control department check all our incoming materials for consistency, and we are happy to help with any application issues that you may have. Our multi buy discounts offer an additional way to save, by purchasing larger quantities and most retailers provide this service. We take pride in offering our customers excellent value for money and great customer service. Please contact us in the future if you experience any issues.

Valorada con 1 estrellas sobre 5

Awful customer service

I have had trouble with the HTV I purchased. It does not cut l properly and it does not transfer. I have tried what feels like everything to try and resolve this. I have contacted customer service 3 times now with each time being pointless because everything that was suggested to me did not work, and the people were very rude. They continuously asked me to send videos of the machine cutting the vinyl. Each time I did, the advice given did not work. If I continued to send videos to them of the machine cutting the vinyl, I’d have had no vinyl left by the time the issue was ‘resolved’. I tried to transfer a scrap piece of the vinyl to my chosen material to test whether it would stick and that did not work either, despite trying the suggested setting and many other different settings. I definitely do not recommend ordering from here.

27 de julio de 2021
Opinión espontánea
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Respuesta de Greenstik Materials

Thanks for getting in touch, we have attempted to help you several times with your issues and are happy to help resolve your problems. Please contact us and we will be happy to resolve this with either a refund or replacement should your cutting issues still exist. Many thanks

Valorada con 2 estrellas sobre 5

Vynil is great..customer service bad!!

19 de julio de 2021
Opinión espontánea
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Respuesta de Greenstik Materials

Thanks for your feedback. We are sorry you didn't love our customer service - in this case your item was attempted delivery and Royal Mail were awaiting your instruction to re-deliver. In some areas, red cards are not being posted through letter-boxes due to Covid restrictions and customers are advised to check their order tracking details. We are very sorry for any inconvenience this may have caused. Best regards GM Crafts

Valorada con 5 estrellas sobre 5

Edited

Purchased an expensive piece of machinery lastweek, only for them to reduce the price substantially a couple of days after I received it. The box it arrived in was damaged in transit, so I don’t even know if there’s an option to send back as it is unused because I didn’t have any of the extra materials needed to begin with it. The website led me to believe I was getting the item under rrp but clearly now this was not the case, have contacted customer service so will update this in due course. Gutted is an understatement, seems highly unfair given the situation most people are in financially due to the pandemic.

Edit** they’ve offered 4500 points to my account’ which means £45 worth of items, great customer service, Thankyou

31 de mayo de 2021
Opinión espontánea
Logotipo de Greenstik Materials

Respuesta de Greenstik Materials

Thank you for your feedback,

We are delighted that you found our customer services helpful, and hope you enjoy your purchase.

Best regards

GM Crafts

Valorada con 1 estrellas sobre 5

Awful company

I would have given zero rating if possible. Queried when item might be delivered as it had not arrived within a couple of weeks (ordered 25.11.20). Received a page long email rant by way of reason. Not really helpful as I would just like to get what I paid for. Still not arrived. No offer of refund or new item being sent and put the 'blame' with Royal Mail. I have had no problems with other suppliers. Shocking customer service. I will definitely not use this company again.

11 de diciembre de 2020
Opinión espontánea
Logotipo de Greenstik Materials

Respuesta de Greenstik Materials

Thank you for your feedback.

During the pandemic and lead up to Christmas we wanted our customers to be aware of the delays with delivery and to also explain the reasons why. We are sorry if you found this information unhelpful. We always offer a refund or replacement if an item has not been received during the delivery window and take pride in our friendly customer service team.

Best regards

GM Crafts

Valorada con 5 estrellas sobre 5

Wonderful company and my go to now

Wonderful company and my go to now. Perfect & super speedy service always. All items are Wonderfully packaged and you can just tell they actually care for their customers and that is really rare
Overall great service amazing value and wonder company thank you x

28 de agosto de 2020
Opinión espontánea
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Respuesta de Greenstik Materials

Thank you for your feedback,

We're delighted you found our service and delivery to your liking.

Thanks for taking the time to leave a review.

Best regards

GM Crafts

Valorada con 4 estrellas sobre 5

Amazing company

12 de julio de 2019
Opinión espontánea
Logotipo de Greenstik Materials

Respuesta de Greenstik Materials

Thank you for your feedback,

We're delighted you love our company and products!

Best regards

GM Crafts

Valorada con 5 estrellas sobre 5

A must use!

Use this company on a weekly sometimes daily basis. Amazing quality items excellent customer service and friendly. A+

29 de junio de 2019
Opinión espontánea
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Respuesta de Greenstik Materials

Thank you for your 5 star rating!

We are delighted to know you love the quality of our products and excellent customer service!

Many thanks

Valorada con 5 estrellas sobre 5

Fantastic company

Fantastic company, fantastic customer service. Thank you. Credit where credits due 👏🏻👏🏻👏🏻

2 de abril de 2019
Opinión espontánea
Logotipo de Greenstik Materials

Respuesta de Greenstik Materials

Thank you for your 5 star rating!

We are delighted to know you love the quality of our products and fantastic customer service!

Many thanks

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