ChristianSteven Software Opiniones 

23
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The people behind ChristianSteven Software wrote the book on customer service. They build great apps and stand behind them 100%. Absolutely wonderful to work with and I highly recommend their softwa... Ver más

Valorada con 5 estrellas sobre 5

We transitioned from SAP BusinessObjects to Intellifront BI and we've loved the easy to use GUI and support we've received. The developers are laid back and open to customizing the platform for your... Ver más

Valorada con 5 estrellas sobre 5

We have been using CRD by Christian Steven for 10 years. It's been a rugged workhouse producing automated reports day after day. In the rare event I need technical assistance the company has been am... Ver más

Valorada con 3 estrellas sobre 5

Not the best experience. Afraid with each upgrade that it will cost me a 4-6 hours to resolve issues from the fallout. Using multiple ODBC connections in a report does not pass through to the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software
  2. Tienda de accesorios para computadoras

Información proporcionada por diversas fuentes externas

ChristianSteven Software provides automated BI reports, delivering scheduled reports automatically for Power BI, SSRS, Crystal Reports & Microsoft Access.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

23 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(23)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The people behind ChristianSteven…

The people behind ChristianSteven Software wrote the book on customer service. They build great apps and stand behind them 100%. Absolutely wonderful to work with and I highly recommend their software.

14 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I think the service team does a great…

I think the service team does a great job. They are very responsive and usually come up with a satisfactory solution to most any issue I have had. They are both patient and pleasant to work with. Kudos to Angelo and Eric for the great service I've received.

7 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

We transitioned from SAP…

We transitioned from SAP BusinessObjects to Intellifront BI and we've loved the easy to use GUI and support we've received. The developers are laid back and open to customizing the platform for your needs. We've found more ways to connect our employees to our data and have seen how much it's helped our company as a whole.
All in all, we are very happy with this product and the ChristianSteven team!

6 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have been using CRD by Christian…

We have been using CRD by Christian Steven for 10 years. It's been a rugged workhouse producing automated reports day after day. In the rare event I need technical assistance the company has been amongst the best to get issues resolved.

4 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Responsive

Everyone I've interacted with at ChristianSteven has so far been incredibly responsive and helpful. I am very impressed.

4 de diciembre de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Consistently Excellent Support

Angelo Ortiz is always responsive, thorough and professional with any of our support requests. I have grown to trust that any issue will be resolved in a timely manner and any request will be fully considered.

28 de noviembre de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Usually CS tech support is good however

Usually CS tech support is good, but with a recent ticket I was told the issue was opened as a JIRA (whatever that is) and I would receive updates anytime it was worked on. That was in July and I never received one update on it. I have also followed up with support and techassist and never received a response to my email.

21 de noviembre de 2018
Opinión espontánea
Logotipo de ChristianSteven Software

Respuesta de ChristianSteven Software

Bria,

I apologize that you have received no update on your JIRA CRD-242. I am going to follow up on this request and get you an update as to where we stand on this fix. I am hoping to have an answer for you on Monday.

Valorada con 3 estrellas sobre 5

More time required to resolve issues

We have now on numerous occasions tried to resolve CRD issues. The feedback I received from Kalinn was that we are only given a 1/2 hour slot and the allotted time is not sufficient to resolve the matters. Since the upgrade of CRD we have been experienced issues whereby CRD adds characters to certain reports and one of our critical daily reports (ADU report ) to one of our biggest suppliers has to be run manually everyday.

The time slot was allocated for last night but for 22h00 SA time. We requested that the time be changed to a more convenient time.

21 de noviembre de 2018
Opinión espontánea
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Respuesta de ChristianSteven Software

Etienne,

I apologize that you are having so many issues with your reports. I would like to get this resolved as quickly as possible. I have been in contact with Kalinn and he does have my calendar link, so he can select a day & time's that will work out for him. We will work together to get your issue resolved.

Valorada con 2 estrellas sobre 5

I've made several inquiries on an…

I've made several inquiries on an upgrade path in terms of moving CRD to another server while preserving all of our current schedules and schedule related data. I've not gotten a response from anyone. They are quick to collect money for maintenance, but when maintenance is required we don't get what we pay for..

20 de noviembre de 2018
Opinión espontánea
Logotipo de ChristianSteven Software

Respuesta de ChristianSteven Software

Corey, I apologize on behalf of ChristianSteven Software for the no response that you have received. I have not received any of your e-mails to Techassist that you may have sent. I am going to reach out to you here shortly so we can resolve this issue for you.

Valorada con 5 estrellas sobre 5

Flexible

Flexible, easy to use program and the support provided is outstanding. It does exactly what it was designed to do.

31 de octubre de 2018
Opinión espontánea
Logotipo de ChristianSteven Software

Respuesta de ChristianSteven Software

Thanks, Mike. We appreciate the thumbs up :)

Valorada con 5 estrellas sobre 5

Can't complain with their technical…

Can't complain with their technical support team specially Angelo Ortiz, he's very accomodating and knowledgable with the product. Always responsive and go extra mile to assist clients. Kudos to Angelo!

30 de octubre de 2018
Opinión espontánea
Logotipo de ChristianSteven Software

Respuesta de ChristianSteven Software

We will certainly pass your comments to Angelo. Thank you, Alfredo :)

Valorada con 3 estrellas sobre 5

Not the best experience

Not the best experience. Afraid with each upgrade that it will cost me a 4-6 hours to resolve issues from the fallout.

Using multiple ODBC connections in a report does not pass through to the report and the parameters for each connection must be set.

Unable to get two features working - file append and creating files on a share.

Spent quite a bit of political capitol at a new company obtaining the support and funds to purchase the software. Wished I'd gone with the competitors product; slightly annoyed with the entire experience if that isn't apparent. Sales and main support person are both great.

29 de octubre de 2018
Opinión espontánea
Logotipo de ChristianSteven Software

Respuesta de ChristianSteven Software

Hi Denise,

We are so sorry that you have had such a rotten experience and things didn't work out as you had hoped.

If our software is not right for you, we don't believe that you should be stuck with it either. Your success is important to us, so we will reach out to you in the next few days to arrange for a full refund.

Have a great day!

Valorada con 5 estrellas sobre 5

we have always had excellent service…

we have always had excellent service and support from Christian Stevens.

24 de octubre de 2018
Opinión espontánea
Logotipo de ChristianSteven Software

Respuesta de ChristianSteven Software

Thank you, Fred. We have very much enjoyed working with you too over the past 7 years. <3

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