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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Go hardwood made the transition for my new flooring project a great Experience. Not only they were able to provide what I was looking for but it was at a great price compared to other competitors.

Valorada con 5 estrellas sobre 5

My floor is beautiful and I’m happy I found go hardwood. We had an initial glitch with the carrier damaging some of the boxes including wood damage. Go Hardwood made this right immediately. On a s... Ver más

Valorada con 4 estrellas sobre 5

This was a great purchase. It was my first time ordering such a large shipment just from website photos. But, the product was exactly as pictured upon delivery. The shipment ran into a few delays. Bu... Ver más

Valorada con 5 estrellas sobre 5

We bought java colored engineered wood that interlocks for our entire house. The color was very rich and elegant and it was by far the easiest floor for us to install and we have done several rooms wi... Ver más

Información sobre la empresa

  1. Diseñador de interiores
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

Buy Discount Hardwood Flooring at Factory Price from GoHardwood.com. We are the leading supplier and distributor of wholesale hardwood flooring.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

271 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(271)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Delivery was 2 weeks late

Delivery was 2 weeks late
There was no communication as to shipping .expected delivery..in route .. delays..nothing. I had to jump through hoops and call constantly to get my info...
Dean Torres said he would get info and get back to me..for over a week I couldn't get answers..no one would answer my calls or tell me garbage

Therefore..I will not recommend you
I will not use your services again.
I will not look forwards to hearing any of my counterparts used you for there needs

Not even a recommendation to be refunded for the almost $500.00 I was out for delivery and shipping fees.

1 de marzo de 2021
Valorada con 4 estrellas sobre 5

Customer service was good

Customer service was good. The product was horrible. It was vinyl plank on sale. Now we know why it was for sale. It had so much glue adhesive on the back it got on everything. The paper back came off in pieces. We had to used goo gone to get it off our hands and floor. It was the worst experience. Never again

8 de febrero de 2021
Valorada con 5 estrellas sobre 5

Happy customer

Very pleasant staff to work with, and team kept me updated regularly.
Pricing was very competitive.

4 de febrero de 2021
Valorada con 1 estrellas sobre 5

Had a bad experience

I had to wait two weeks more to get my shipment when my shipment actually got to a terminal in my state s's the delivery company could not deliver my tile due to the fact that their equipment only had 1500 limit on it and each one of my pallets was I had to hire people to come in and break down the pallets and lessen the weight I've had to call every day to see where my order was it has been at the estes terminal since January the 29th and I'm still waiting for it to get here on the 4th of February I've actually had a very horrible time with this and I'm not happy at all

3 de febrero de 2021
Valorada con 1 estrellas sobre 5

Customer service lacking

The product that arrived did not match our order, so we rejected the shipment. Customer service was terrible and told us that we would be paying for the cost of shipment to us and also back, along with a restocking fee. We have tried calling. And talking to multiple people to see what could be done and no one will return our calls or they are always busy or out of the office conveniently when we call to follow up. Had our customer service experience been different, we would have been okay with reordering. We will never use this company again.

9 de diciembre de 2020
Logotipo de Go Hardwood

Respuesta de Go Hardwood

Hi, the product you order matched exactly what you ordered. Your order was for :
MOHAWK WOODLANDS LVT 6" X 48" CLICK-LOCK BUCKSKIN OAK PREMIUM (19.39 SQ FT/ CTN)SKU: IVO39-344
You placed this order directly on our website without any assistance from one of our sales reps. When the delivery company arrived with the material, you immediately called us stating "you ordered real wood not vinyl". The product clearly states "LVT" (luxury vinyl tile) in the title and states "vinyl" in the description of the product. Upon refusing the delivery, we contacted the delivery company and had pictures taken of all the pallets to confirmed the SKU/ product name matched exactly what you "ordered" which it did. You mistakenly ordered the wrong product, we shipped out exactly what was on the order. We immediately set up a return authorization with Mohawk for the product and within 2 business days had the product routed back to Mohawks warehouse. The standard restocking fee is 30%, however we spoke to Mohawk and got that reduce to only $100 for you. I'm not sure what else would could of done in this situation. The product was ordered incorrectly by yourself, please do not assign blame to our company when we did exactly what we were asked.

Valorada con 2 estrellas sobre 5

The website should not COMPLETE the…

The website should not COMPLETE the transaction if the ORDER has not met shipment minimums. My order went through but was never shipped because it was too small of an order. It should have never gone through. Make it so this is caught at checkout.

4 de diciembre de 2020
Valorada con 5 estrellas sobre 5

Great quality of hardwood floor also…

Great quality of hardwood floor also price is good. Me and my wife we ordered 1100 sf. 8" wide planks engineering floor. Installed bymyself.recommend bostic glue. That glue holds pretty well. I glue down and stapled with flooring gun to new plywood subfloor. Before I chosen my floor I went to few different stores with floor ( floor decor, lumber liquidator; lowes and homedepot) also get some samples from those stores and other websites. So far gohardwood.com gave me the best deal and quality. I been in construction business for many years and I like to put good staff in my house because everything I do I do it bymyself. Highly recommend to everyone who trying to find good deal on market looking for floor.

13 de noviembre de 2020

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