Good Life Sorted Opiniones 

257
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Best decision I made(apart from marrying my wife of 59 years) my helper is so good ,she does not need to be asked to do things ,she knows what needs doing and gets on with it.But she always has tim... Ver más

Valorada con 5 estrellas sobre 5

We had been recommended by other families to look at Good Life Sorted as our father has Alzheimer’s & as we all know more care & help is needed as this disease progresses.You get to choose from local... Ver más

Valorada con 5 estrellas sobre 5

Kirstie visits Mum twice a week and has become invaluable to her. She always arrives with a happy smile and brightens Mums day along with helping her with whatever she may need doing. They have becom... Ver más

Valorada con 5 estrellas sobre 5

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... Ver más

Información sobre la empresa

  1. Ayuda a domicilio
  2. Agencia de servicios de ayuda a domicilio
  3. Cuidado de personas mayores

Escrito por la empresa

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

257 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(257)

47 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

I arrange for my 88 year old mum

I arrange for my 88 year old mum to get some help as she had broken her collar bone.
She was at first a bit worried but after the first visit she was so happy and pleased with Ellie and now I dont think she would be without her.
Superb nothing is to much trouble.

6 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Emma has made an incredible valued and…

Emma has made an incredible valued and change to our families life especially my mother
Emma is totally reliable kind and great sense of humour, my mother looks forward to her visits and sings her praises when she leave
Thank you so much

21 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding help for our Mother.

The help Good Life Sorted has provided for our Mother over the last year has been exceptional, we are truly grateful for high standard of bespoke support provided, it has made such a difference to the quality of her days and weeks, thank you.

11 de septiembre de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Thank you so much for your kind feedback Nicola. We are so pleased we could assist you in finding a Helper for your Mother.

Valorada con 5 estrellas sobre 5

Extremely pleased with my helper

Extremely pleased with my helper . She is always cheerful and willing to do anything asked ,even cleaning the windows on our summerhouse .!
Would recommend her .

5 de septiembre de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Thank you so much for your kind review Maryon. We are very pleased to hear you are happy with your Helper visits.

Valorada con 5 estrellas sobre 5

GLS has made a difference

We have found an absolute gem of a helper using Good Life Sorted. At the moment, just a couple of days a week, but it's made such a difference. The administrative side is stress free too.

6 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly, reliable service.

Friendly service which is reliable and caters for my elderly mothers needs.
One thing it does is give her independence and enables her to go out, while the family know she is safe and well looked after. She is then able to tell us where and what she as done e.g going to a garden centre, looking around and enjoying tea and cake.

4 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Useless organisation, careless staff and liars

This organisation supplied a home helper who sucked the patio doors vertical blinds up the hoover pulling off and damaging around 70% of the bottom chain mechanism- sorry I do not know what that is called. But this happened and was caught on my security cameras. I have video evidence, no question. The helper ghosted me , ignoring my calls and then denied any knowledge of this when I reported it through the organisation. I have cctv footage of the incident but they have declined to assist me to get the blinds repaired. I would have not minded if I had recieved honesty and a repair - or even an apology! But I got nothing. I am now looking for an organisation who respects their clients and does not employ liars.

8 de mayo de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Hi Sue, we're really sorry to hear this. I have flagged your feedback with the team who are currently investigating, and will get back to you directly soon.

Valorada con 5 estrellas sobre 5

Would highly recommend this company.

From the start everything was organised quickly and efficiently. The admin had been seamless. With regard to the companion they found for my mother, she is outstanding. Very caring and thoughtful, amenable to changes, additional hours and taking mum out. Nothing is too much trouble.

We also used this company for my father in law and again they have found and provided someone who really suits his character and needs.

20 de agosto de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Hi Jackie, thank you for your kind feedback. We are so glad to hear your Mother and Father In Law and enjoying their Helper visits.

Valorada con 5 estrellas sobre 5

Fantastic service.

Emily is an amazing help to my father-in-law. She is reliable, honest, helps with cleaning, sorting cupboards, shopping.

18 de agosto de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Thank you for your feedback. We are so glad your father-in-law enjoys his Helper visits with Emily.

Valorada con 4 estrellas sobre 5

Organising the service was…

Organising the service was straightforward and we were able to start the service quite quickly. The helper introduced by Good Life Sorted has turned out to be a very pleasant, local lady who has settled into the role extremely well.

1 de marzo de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Thank you for your kind review Tom. We are pleased to have found you a suitable Helper.

Valorada con 4 estrellas sobre 5

Life with a smile.

Life with a smile.
We are getting the support that we asked for

25 de julio de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Thank you for your kind feedback. We are glad your Helper is able to give you the support you need.

Valorada con 5 estrellas sobre 5

Good life sorted

Receptive to my emotional state, tailored her responses to my needs giving me comfort and reassurance. The six weeks were very helpful.

25 de julio de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Thank you for your kind review. We are glad we found a Helper who was able to help you when you needed it.

Valorada con 5 estrellas sobre 5

Margaret is very good with my wife

Margaret is very good company for my wife who has early-stage Alzheimers, and is willing to turn her hand to almost anything. She has fitted in with us very well.

21 de julio de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Thank you very much for your kind review. We are so glad to hear your Helper has fitted in well.

Valorada con 4 estrellas sobre 5

They provided a lovely friendly caring…

They provided a lovely friendly caring lady to cook for my mother 3 evenings a week. I think the cost is extremely reasonable. She is very reliable and good life sorted arranged cover when she went on holiday.

13 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Mother has been living on her own

My Mother has been living on her own, is 101 years old, blind, deaf and for the past few years has been helped by a lovely member of good Life Sorted. We could not be more pleased with the care, patience and love given to her. I highly recommend Good Life Sorted

10 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A game-changer

When we first suggested Good Life Sorted to our mum, around 18 months ago, she was very reluctant to accept the help that we could see she needed. We managed to persuade her to give it a go, and it has been an absolute game-changer, particularly as her health and mobility have deteriorated since. Her helper is kind, friendly, efficient; the fees are very reasonable; and everything was very easy to set up. We are extremely satisfied with Good Life Sorted and would recommend this company whole-heartedly.

8 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A much valued and trusted source of support

Teresa arrived to clean for my parents when my mum was in the grip of dementia and has continued to support my dad since her death. Teresa is a trusted and much valued source of support for my dad and I feel secure in the knowledge that she’s there when I cannot be.

8 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent support

We have found the helper from GLS to be excellent, and are very happy with her and the support she provides.

8 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Good Life Sorted Inadequate and Clandestine

You will will not find Good Life Sorted in the Companies House register. I like to know who I am dealing with and give access to my home. When asked, they were very secretive and evasive as to what enterprise they are, and who are the significant persons running the company. Light domestic cleaning is one of the services they advertise. With the onset of rheumatoid arthritis, this is exactly the service I need. The assistant informed me that they are not an agency but they arrange for helpers’ insurance and DBS check, and take 20% of the self-employed helpers’ earnings. They have offered me a lady who, according to her profile, “acts as companion for walks, board games and enjoys conversations about the past” - and charges £17.00 per hour. The payment for service is to be by direct debit, but I was unable to ascertain who the payee is - a freelance helper or Good Life Sorted? I am a semi-retired professional with family, social life, voluntary work and Bruce, the Shetland Sheepdog, who is a perfect companion for our daily walks.
I explained that I need practical help, i.e. light domestic cleaning, but I will be reluctant to pay £17.00 per hour for what is essentially an unskilled work. I also stated that I expect the helper to arrive for an initial meeting with proof of identity, valid certificate of insurance and her current DBS certificate.
I received a very offhand answer, and was advised to contact a cleaning agency. In my opinion, this organisation is not trustworthy, and targets vulnerable elderly people telling them how their “good life” should be “sorted” - on Good Life Sorted terms.

RESPONSE to the director of Good Life Sorted
My statement is factually correct and a faithful account of my communications with staff member and her colleague. They were unable to answer my question about the registered company - invisible on Good Life Sorted sleek website. The director was not a party to this communication and her unfounded allegation of falshood in my statement cannot be upheld.

FINAL RESPONSE TO the Director
The director of Good Life Sorted moves in devious and mysterious ways.
She invited me to a telephone conversation to apologise. She did not say that she intends to use this conversation on TrustPilot platform in order to publish a PR/marketing communication for her business. Moreover, the director cites me incorrectly, and her her citation is unauthorised. Our telephone conversation did not set my mind at rest on anything in this matter - as she claims. To my amusement she places Good Life Sorted in the same league as Facebook and Google. Very aspirational, but the big difference is that Facebook and Google do not target vulnerable, elderly people and give their helpers access to vulnerable persons’ homes and private lives. Transparency (evidently lacking) is therefore paramount. I shall not delete or amend my original review. I simply shared truthfully my experience with Good Life Sorted.

3 de julio de 2023
Opinión espontánea
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Respuesta de Good Life Sorted

Hi Maria

It was a pleasure to discuss your concerns over the phone recently. We appreciate your feedback and hope that our discussion has set your mind at rest on a number of things. Following our positive conversation, if you choose to revise or delete your review that would be very much appreciated.

In the meantime I just want to clarify a few points in order to protect the reputation of the hundreds of wonderful Good Life Sorted Helpers and for the benefit of other Trustpilot users.

1. Our company name is What Matters Now Limited, registered under Company number 11464829. We operate under the brand name Good Life Sorted, which is clearly stated in our website's Terms and Conditions. This arrangement is not uncommon, as exemplified by Facebook being a brand of Meta and Google being a brand of Alphabet.

2. It is important to note that our helpers are not exclusively cleaners. They provide a range of essential home help services to elderly and vulnerable individuals, including shopping and errands, meal preparation, medication reminders, and light cleaning and laundry when it is requested alongside other services.

3. We take great care in selecting our helpers, accepting only approximately 5% of all applicants. Each helper undergoes a thorough interview process, identity verification, references, insurance coverage, and an Enhanced DBS check. Our helpers are more than willing to present these documents to customers upon request. They determine their own hourly rates, typically ranging from £16 to £19 on weekdays, with a slightly higher rate on weekends.

4. Good Life Sorted has been operating successfully for over four years, serving thousands of highly satisfied regular customers who have entrusted us with their needs.

Thank you again for your feedback which will help us to improve our service.

Kind regards

Good Life Sorted

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