Personal Alarms from Age UK Trading Opiniones 

237
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have had my personal alarm for about 2 weeks when I had a blowout on my car. The airbags activated and the alarm called the control centre who in turn called the police. It saved me a lot of time a... Ver más

Valorada con 5 estrellas sobre 5

Easy to order pendant alarm on line and I didn’t need assistance it was all very straight forward. Installing the alarm after setting up the account was very easy with the system talking you through s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de asistencia médica de emergencia
  2. Cabina para llamadas de emergencia
  3. Servicios de asistencia médica a domicilio
  4. Ayuda a domicilio
  5. Proveedor de equipos de asistencia para la movilidad
  6. Cuidado de personas mayores

Escrito por la empresa

Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

237 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(237)

237 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I have had my personal alarm for about…

I have had my personal alarm for about 2 weeks when I had a blowout on my car.
The airbags activated and the alarm called the control centre who in turn called the police. It saved me a lot of time and effort after the incident and all the services responded quickly. So I am well pleased with it .

11 de agosto de 2026
Valorada con 5 estrellas sobre 5

Easy to order pendant alarm on line and…

Easy to order pendant alarm on line and I didn’t need assistance it was all very straight forward. Installing the alarm after setting up the account was very easy with the system talking you through setup

27 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Robert,

We're so happy to hear that you found our processes simple and straight forward. We appreciate your positive feedback!

-Charlie

Valorada con 5 estrellas sobre 5

Contact with staff friendly and…

Contact with staff friendly and helpful. Written and recorded information clear and helpful

6 de agosto de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Janet,

We're so happy to hear our team was friendly and helpful, and that our information was clear. Thank you for your kind words!

-Charlie

Valorada con 5 estrellas sobre 5

Very understanding and efficient…

Very understanding and efficient service provided by excellent staff after accidentally setting off the alarm...no hesitation in recommending this organisation to ensure overall peace of mind, should you have a fall and need immediate assistance....M Styles

11 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

We are so glad to hear that our team provided such understanding and efficient service, even after an accidental alarm. It's wonderful to know we can offer you peace of mind. Thank you for your kind recommendation! -Charlie

Valorada con 3 estrellas sobre 5

The welcome pack was inadequate as it…

The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t come. The stress was enormous although the lady who answered my call when I rang back 5days later was helpful. I needed family help to set up the app and one daughter is having difficulty to set up hers even with your help . I am disappointed with the information and instructions provided which are not clear and are unhelpful. However the watch appears to be working now and hopefully will continue

17 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Pamela,

We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with the welcome pack instructions, and understand how frustrating it must have been to not receive a timely call back to assist, especially when involving family members.

We value your feedback regarding the clarity of the welcome pack: we are always looking to improve our communications.

We are glad to hear the watch is now working, and hope it continues to serve you well.

-Charlie

Valorada con 5 estrellas sobre 5

Met Expectations

Everything has operated up to expectations.

1 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Edward, we're glad to hear we have met your expectations! Thank you for sharing your feedback. -Charlie

Valorada con 5 estrellas sobre 5

Easy to install

Easy to install. Customer service very helpful. Answered every question so I could understand how it worked.

1 de mayo de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Margaret,

We're so pleased to hear that you found the installation process straightforward. It's wonderful to know our customer service team was able to assist you thoroughly and clearly.

-Charlie

Valorada con 5 estrellas sobre 5

Gives me peace of mind after a couple…

Gives me peace of mind after a couple of falls & being alone.

16 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Margaret,

We're truly glad our product brings you peace of mind after your experiences. Your safety and well-being are our top priorities.

-Charlie

Valorada con 5 estrellas sobre 5

Easy to order and easy to set up.

Easy to order and easy to set up.
There is always someone at the end of the line to help you

29 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Mr Thomas, thanks for leaving a 5 star review and we hope the service continues to provide you with reassurance.
Many thanks,
John

Valorada con 4 estrellas sobre 5

I have received excellent service from…

I have received excellent service from Age UK Trading person alarms.
I have had a few unfortunate accidents’ recently which I think could have been avoided if I had been able to have a slightly shorter chain which carried my rather heavy alarm around my neck.
Due to the recent hot weather, my Summer tops , and love of gardening, I find my alarm is constantly falling out and knocking into garden tools, causing the alarm to trigger.
Response is immediate but I sometimes find myself discarding my alarm when gardening because of this happening !!
Defeating the object of why I have an alarm in the first place, not ideal.
Can anything be done about this situation please ?
No problem whatsoever in cooler weather and high neck clothing.

12 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Mrs Richardson, thanks for leaving a review and the positive comments regarding the service and response. We also offer wrist worn alarms and if you would like to change the alarm you have then our Customer Services team can help.
Many thanks,
John

Valorada con 5 estrellas sobre 5

Audrey

I love my purchase but I would have liked to get a watch.

11 de junio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Ms Sampson, Customer Services will be happy to help if you would like to change your alarm. They are available on freephone 0800 0121 321. Lines are open Monday – Friday 9am – 5pm.
Many thanks,
John

Valorada con 5 estrellas sobre 5

Ordering an Alarm

Easy to order and install.

4 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Seana, thanks for leaving a review and positive comments.
Many thanks,
John

Valorada con 5 estrellas sobre 5

Great watch

After a sticky start all problems were resolved and now I am delighted with my watch

1 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Maureen, that's great to hear and we hope the service provides you with reassurance.
Kind regards,
John

Valorada con 5 estrellas sobre 5

Amazing product and service

Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time later when he was struggling further. Cannot fault the amazing service.

4 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Christine, thanks for leaving a review and for the 5 stars. We hope the service continues to provide you with reassurance.
Many thanks,
John

Valorada con 5 estrellas sobre 5

Easy to purchase and set up

Easy to purchase and set up
Friendly service also when setting up

23 de junio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Gemma, thanks for leaving a review and positive comments.
Many thanks,
John

Valorada con 5 estrellas sobre 5

The instant reply system.

The instant reply system.
It is a very sensitive system. Myreceiveris near the door and it picks up other items that have been dropped but that has made me more aware and I can
Get to the cancel button to stop this.

24 de julio de 2026
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Respuesta de Personal Alarms from Age UK Trading

Hi Mrs Ashcroft, thanks for taking the time to leave a review and we hope that your alarm is providing you with reassurance.
Many thanks,
John

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