Placed an order Sunday afternoon which was processed and despatched the day after. Delivered today Weds and would/ should have been delivered yesterday but for a delivery delay caused by DHL. Super s... Ver más
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Consulta las opiniones de los clientes
What a great company. My order was delivered with one incorrect item so i called and spoke to Joanna. She was very professional and helpful and took my contact number. She called back within an hour... Ver más
Great Customer service received (Brooke, Jo, Becky?) In fact from anyone I spoke to in the telesales team!! 1/2 packages arrived smashed (DHL.....Just gotta love'em!) Replacement delivered (intact!) w... Ver más
Great products, and when there was an issue it was handled really quickly and really pragmatically. Brooke was great from customer service and quickly resolved my issue (wrong item sent). The issue... Ver más
Información sobre la empresa
Escrito por la empresa
Let the Good Times Roll! We offer an extensive portfolio of quality brands for every drinking occasion delivered to your door. Think Hooch, VK, Reef, Franklin & sons and more. With an extensive range of alcoholic and non-alcoholic drinks, we put the good in Good Time In!
Información de contacto
CASA, Lockoford Lane, S41 7JB, Chesterfield, Reino Unido
- +44 (0)1246 216 000
- hello@goodtimein.co.uk
- goodtimein.co.uk
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Shocking customer service and don't expect delivery
Ordered goods on 8 December thinking that would be enough time for delivery before Christmas.
Now 20th and not heard anything from them. Tried calling but number is constantly engaged.
Spoke to 2 people who couldn't help - not their department!?!
No customer service at all. I was told to call distribution centre directly rather than them chase it up and let me know the outcome.
Really disappointed with the service and the fact that they promise delivery timescales which they don't follow.
Won't be using this company again and wouldn't recommend anybody else using them either.
They're quick enough to take your money but not very good at delivering the goods or taking responsibility to deliver customer service

Respuesta de Good Time In
Waiting over three weeks. Still no delivery.
Been using this site for over a year and was annitionally very impressed.
However there customer service is shockingly bad.
Its free shipping if you spend over a certain amount but you need to type in the coupon for FreeDel. So no other offers or promotions can be used st the same time. Which is pretty sneaky.
My problem however comes from the terrible delivery.
Half of My last shipment smashed. The friendly delivery driver assured me i didnt need to do anything on my end. They will notify GoodTimesIn and a new shipment will be sent. After over a week of not hearing anything i sent a quick email. Only then was another shipment sent out. Although easily rectified i wonder if i had not bothered to chase things up if they would have ever bothered to send anything out.
When it did arrive the delivery man stuck it behind a bin and forged my signature saying i had signed for it. There wasn't even a note left for me to say it had been delivered so i had no idea it was there.
Which brings us to the current day. I ordered a bulk amount of alcohol for Halloween. I ordered this the second week of October and of corse they supply 2-3 days delivery so that should be plenty of time.... well its November and its still not here.
I received a txt to say it will be delivered but nothing turned up... after a couple of days i sent a message and was informed my package had smashed and been returned. Im not annoyed that my package was damaged (things happen) but why was i not notified. Why was another shipment sent... why wad i not refunded. Once again it was down to me to chase this up.
Replys were far and few between waiting days for any answers and time was ticking. They eventually say they will send another package and this is not October 28th.
Its not November 5th and i have still received nothing.
No new tracking number. No texts or emails.
I was dissapointed enough not having my favorite alcahol for my favorite holiday but the sheer rude and disgracefull service has been heart breaking.
Get your stuff together goodtimesin. I loved you once.

Respuesta de Good Time In
VK Cherry order...
Found the product VK Cherry at a reasonable price, was a little dubious as never used them before and delivery was to Northern Ireland ....but all good I was kept informed on progress and delivery. Very good and shall purchase from them again ....))

Respuesta de Good Time In
Very happy with Good Time In!
I absolutely love green VK but nowhere sells it. I found this place- two reviews, I thought i'd give it a shot. I ordered on Saturday and it arrived on Tuesday. The items were well packaged. Good value, products you can't get elsewhere and quick delivery!

Respuesta de Good Time In
What a find
This is my first time on this website, as I had never even heard of it until I seen an ad on Instagram! Normally, I wouldn’t order off of a site that has no Trustpilot reviews but the prices were so good that I thought I’d risk it. 24 London Road cocktail jars for £25 and the shipping was only an additional £5 (24hr) I will definitely be ordering again as I already have my eye on a few things that I want.

Respuesta de Good Time In
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