Pancham | Fitness Business Growth Opiniones 

62
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Working with Pancham has been great. Communication with Jules and Dayna has been spot-on and truly collaborative as we fine tune our messaging and offers. The 'speed to lead' calling part of their s... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Disappointing results. Leads generation is very low and i often hear excuses like "long weekends are typically low", "the colder weather results in lower leads", etc. I gave them more time than I ever... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kiana is amazing! She is not only super sweet super knowledgeable on everything adds specially meta! She helped me open my business with 45 paying members before my doors were even open and 900+ lea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a wonderful experience working with Pancham Fitness Business Growth for Aerial Dragons School of Circus. They managed our Facebook advertising and did an amazing job generating leads and he... Ver más

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We're the #1 growth partner for fitness-based businesses. We're here to help you free up your time AND increase your bottom line.


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4,5

Excelente

TrustScore: 4.5 sobre 5

62 opiniones

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29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The Pancham team was great!

The Pancham team was great. They were all the things you would want and expect from a partner: knowledgeable, proactive, easy to work with, responsive and professional!

Special shoutout to our CSM, Jenna! She is fabulous!

6 de marzo de 2026
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We’re grateful to hear that you found our team knowledgeable, proactive, responsive, and easy to work with. Jenna will be especially happy to hear your kind words. We truly appreciate the trust you placed in our team and the opportunity to have worked alongside you. Thank you again for sharing your experience!

Valorada con 5 estrellas sobre 5

Only Meta ads company I trust my…

Only Meta ads company I trust my business with. Pancham does a great job at keeping lead flow high and lead cost low. We’ve been using them for two years for three of my gym locations, and I can’t imagine switching to anyone else. A++ highly recommended.

27 de febrero de 2026
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We really appreciate the trust you’ve placed in Pancham and it means a lot to hear that our team has been able to consistently keep lead flow strong while maintaining efficient lead costs across your locations. Supporting multiple gym locations over the years is a responsibility we don’t take lightly. We’re grateful for the opportunity to have been part of your growth and truly appreciate the A++ recommendation!

Valorada con 5 estrellas sobre 5

Highly Recommend GoPancham

Highly Recommend GoPancham

We’ve had an awesome experience working with GoPancham.

From day one, their team moved fast and executed even faster. They ran multiple different promos for us, tested angles, optimized quickly, and consistently delivered with impressive turnaround times. In our world, speed matters — and they absolutely delivered.

Huge shoutout to Jenna, our account manager. She’s organized, responsive, proactive, and genuinely cares about performance. It never felt like we were just another account. She stayed on top of everything and made sure campaigns were always moving forward.

What really stood out:

• High-quality leads
• Strong show rates
• A booking team that is top notch
• Clear communication
• Fast implementation

Their booking team deserves special recognition — they know how to work leads properly. We saw real appointments getting set, not just empty inquiries sitting in a CRM.

Overall, we’re impressed. They do what they say they’re going to do, they move quickly, and they understand how to generate real opportunities — not just vanity metrics.

If you’re on the fence, give them a try. We’re glad we did and love what they’re doing.

Highly recommend.

1 de febrero de 2026
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share such a detailed review! We truly appreciate the opportunity to have worked with you and are grateful for your trust in our team. It’s great to hear that the speed of execution, campaign testing, lead quality, and booking process made such a positive impression.

Jenna will be especially happy to hear your kind words. Her organization, responsiveness, and attention to performance are qualities we value greatly. We’ll also be sure to pass along the recognition to our booking team.

We’re grateful for the opportunity to have supported your business and truly appreciate your recommendation!

Valorada con 5 estrellas sobre 5

Excellent results and customer service

We have used Pancham for over a year now since our gym opened, and in the pre-opening phase. Being a first time business owner and having no knowledge of advertising, using them was a no brainer. Our rep, Ingrid, has been instrumental in helping us understand the ins and outs of data, markets and advertising budgets, etc to grow our gym to almost 400 members in the first year of business. I cannot recommend them enough!

19 de febrero de 2026
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We’re incredibly proud to hear about the growth you’ve experienced, especially reaching nearly 400 members in your first year. Ingrid will be especially happy to hear how much her guidance has helped you understand the data, markets, and advertising decisions along the way. We know there’s a lot to navigate as a first time business owner, so being able to provide that support while helping you grow has been incredibly rewarding. We truly appreciate your trust in Pancham and look forward to continuing to support your success!

Valorada con 5 estrellas sobre 5

Exceptional Support & Real Results

Working with Pancham has been an excellent experience. Coach Jules and the entire team have been a pleasure to partner with. From marketing scripts and sales strategies to bi-weekly ad performance updates and guidance on staying ahead in a competitive market, Coach Jules is always on top of it. We truly feel supported and confident that they care about our success and want to see us win. We’re excited to continue growing with Coach Jules and the team at Pancham.

13 de febrero de 2026
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We truly appreciate the opportunity to have worked with you and are grateful for your trust in our team. It’s great to hear that Jules and the team were able to provide support across marketing, sales strategy, and ad performance while helping you navigate a competitive market. Jules will be especially happy to hear your kind words. We’re grateful to have been part of your growth journey and truly appreciate you sharing your experience!

Valorada con 1 estrellas sobre 5

High Promises, Near-Zero ROI: A Data-Driven Warning on Pancham’s Efficiency

Performance Review: Pancham Agency (6-Month Period)
This review evaluates the performance and ROI of Pancham based on a total expenditure of $19,000 ($9,000 agency fees + $10,000 Meta ad spend) over a six-month engagement.
Financial Summary & ROI
* Total Investment: $19,000
* Total Leads: 400+
* Total Trial Conversions: 12
* Total Membership Conversions: 3 ($119/ea)
* Direct Revenue: ~$357 (Memberships) + ~$126 (Trials) = $483
* Net Loss: -$18,517
* Return on Ad Spend (ROAS): 0.02x
Monthly Performance Breakdown
| Month | Ad Spend | Leads | Trials | Memberships | Notes |
|---|---|---|---|---|---|
| August | $2,500 | 0 | 0 | 0 | Zero output during launch. |
| Sept. | $4,000 | 100 | 0 | 0 | High CPL; zero conversion. |
| Oct. | $3,500 | 60 | 2 | 0 | Conversion rate < 1%. |
| Nov. | $3,500 | 65 | 6 | 2 | Peak performance month (still ROI negative). |
| Dec. | $3,500 | 55 | 4 | 0 | Engagement dropped. |
| Jan. | $1,700 | - | 0 | 1 | intentional Reduced ad spend due to inefficiency. |
Key Performance Indicators (KPIs)
* Customer Acquisition Cost (CAC): The cost to acquire a single $119 membership was $6,333.33.
* Lead Quality: Despite generating over 400 leads, the lead-to-trial conversion rate sat at 3%, with a lead-to-membership conversion rate of 0.75%.
* Operational Overhead: High internal labor was required for follow-ups, further increasing the effective cost of the campaign.
Critical Deficiencies
* Low Efficiency: The funnel failed to achieve a sustainable "Cost Per Acquisition" (CPA). The expenditure significantly outweighed the front-end revenue and long-term value.
* Service Quality: Call service performance was reported as suboptimal, failing to convert the high volume of leads into tangible trials or memberships.
* Discrepancy in Delivery: There is a significant gap between the initial agency promises and the recorded 6-month data.
Final Verdict
Not Recommended. The engagement resulted in near-total loss of capital ($18.5k+ deficit) and significant time loss. The model proved unsustainable for this business type due to low lead quality and high agency overhead.

11 de febrero de 2026
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

We appreciate you taking the time to share such a detailed review. Because you’ve presented specific financial and performance figures, we want to clarify several important inaccuracies for anyone reading this.

First, the financial figures in your review do not match our verified account and billing records. Your review states that you invested $19,000, including $10,000 in Meta ad spend and $9,000 in agency fees. Our records show $6,519 in total Meta ad spend and $5,596 in agency fees, with approximately five months of active service rather than six months of active campaigns.

The lead-generation figures also do not match our reporting. Our records show 167 leads generated, with a 41% booking rate and 44% show rate. We also generated 30 recorded shows, with several appointments remaining unmarked in the system. In addition to the advertising campaigns, we ran a database reactivation campaign to 1,000+ previous contacts and completed five creative refreshes across multiple offer iterations.

The campaign's final period also needs some context. Beginning January 19, the ad budget was reduced to $10 per day. Separate ads were also being run outside of our management, and on February 4 the campaigns were turned off at your request. As a result, the final week of service had no active campaigns. These factors materially affected both lead volume and the ability to continue optimizing the campaigns.

We also want to clarify the ROI calculation presented in the review. Evaluating the entire engagement based solely on the front-end revenue from the memberships you attributed to the campaign does not provide a complete picture of the funnel. It does not account for trial revenue, customer lifetime value, backend retention, or conversions that were not marked in the system. We therefore don't believe the $18,517 loss or 0.02x ROAS figures presented in the review accurately represent the engagement.
We understand that you were ultimately disappointed with the results, and we respect that. Not every campaign performs exactly as expected, and we're always willing to acknowledge where performance can improve. However, there is a significant difference between a campaign not meeting expectations and presenting financial and performance figures that don't match the underlying account records.

We stand behind the documented work delivered, the campaigns executed, and the data reflected in our reporting. While we’re sorry the engagement did not meet your expectations, we believe it is important that anyone reading this review has the opportunity to see the verified numbers and the full context behind the campaign.

Valorada con 5 estrellas sobre 5

Professional Experience with Genuine Integrity

First, we want to thank Adrian for working with us at an exceptionally high level of professionalism. His humor, wit, attention to detail, situational awareness, and business savvy are second to none. We’ve been in this business a long time, and Adrian has been the best partner we’ve worked with to date. You are truly appreciated.

While the program itself ultimately wasn’t the right fit for our specific needs, the company honored its guarantee without hesitation. That level of integrity earns our genuine respect as business owners and speaks highly of Pancham as an organization.

13 de enero de 2026
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you, Patrick, we truly appreciate you taking the time to share this. Adrian will be especially grateful for your kind words; his professionalism and care for clients is something we value deeply. While we understand the program wasn’t the right fit for your specific needs, we’re glad we could honor our guarantee and part ways with mutual respect. Your recognition of that integrity means a great deal to us, and we’re grateful for the opportunity to have worked together.

Valorada con 5 estrellas sobre 5

Pancham has done a wonderful job…

Pancham has done a wonderful job helping us grow our business! Ingrid has been such a pleasure to work with

7 de enero de 2026
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for the kind words! We’re thrilled to hear that your experience has been positive and that Ingrid has been such a pleasure to work with. We truly appreciate the trust you’ve placed in our team and look forward to continuing to support your growth.

Valorada con 5 estrellas sobre 5

Great People To Work With During Startup And Beyond

I had direct contact with the booking team via text while we were going through the initial "go live" process. They were amazing to work with and very upbeat, motivated and willing to make adjustments to fit our needs. What a professional/fun group of people to work with. They have truly helped us grow our business!

11 de diciembre de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share your experience! We’re grateful to hear that our booking team made such a positive impression during your go live process. It’s great to know that they were upbeat, flexible, and willing to make adjustments to fit your needs. We truly appreciate your kind words about the team and are grateful for the opportunity to have supported your business and played a part in its growth.

Valorada con 1 estrellas sobre 5

Inaccurate Promised Results/Expensive Lead Service

They charges $6000 for 3 mo. instead of monthly like they were supposed to. They couldn’t produce any results. Changed their offer when they knew they couldn’t produce leads they promised, which is a bait and switch. Claimed their sales person didn't give the offer correctly even though it corresponded with the ads they ran. Then kept running the same ad they claimed they changed and the sales person got wrong. Buyer beware! I lost $6000 with this company who promised 50 new members or they work for free and only got me 10 in 4 months.

15 de octubre de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Scott, we appreciate you sharing your experience and want to clarify a few important points for anyone reading this review.

First, regarding the guarantee, there was a misunderstanding about the terms. The guarantee you signed up under was based on 2X ROI, not a guaranteed 50 new members in 90 days. However, in an effort to prioritize your satisfaction, we agreed to honor the 50 in 90 expectation anyway and extended the guarantee period by an additional month.

Regarding the $6,000 payment, you selected the $1 at sale setup, with the remaining payment scheduled for 14 days later. Our sales team explained that the payment structure could be adjusted if you changed your mind, but we did not receive a request to change the arrangement before the payment was processed.

There was also no bait-and-switch with the offer. The initial offer was one you chose to run despite our recommendation for a lower-barrier offer. When the data showed that offer was not generating the lead volume we wanted, we recommended alternatives such as 4 Weeks for $99 or a short free trial. You ultimately chose to take greater control over the offer and creative direction, which we respected.

There were also several factors throughout the engagement that affected campaign execution. Your team took over lead nurturing during the campaign, there were changes to your offer and creative direction, and the advertising account experienced multiple payment errors and periods where campaigns could not run. Our team continued working through these issues and communicating recommendations based on the data.

Our account records show that by September, we had generated 24 leads, 10 bookings, and 5 shows. When the offer was changed in October, we generated another 10 leads after the change, although at a higher CPL than we wanted. We were transparent about that performance at the time and continued working to improve it.
We understand that the results ultimately did not meet your expectations, and we take responsibility for the fact that the campaign did not reach the level of performance either of us wanted. However, we don't believe the characterization that we simply changed the offer because we “knew we couldn't produce leads,” or that the guarantee was represented as a guaranteed 50 members, accurately reflects the engagement.

We also made efforts to find a resolution, including offering 60 additional days of service at no charge or a $2,000 partial refund. You chose the partial refund, and we honored that resolution.

We’re sorry the partnership ultimately didn't work out as hoped, but we stand behind the transparency of our process, the recommendations we made, and the efforts our team made throughout the engagement.

Valorada con 5 estrellas sobre 5

Solid Marketing and Booking Service for Fitness Studios

We’ve been working with Pancham for the past 18 months at both F45 Ashburn and Cookes Crossing, leveraging their marketing and booking concierge services. The experience has been exceptional from start to finish.

Their account management and engagement have been excellent—always proactive in bringing fresh ideas to the table and guiding our marketing efforts to consistently drive quality leads. The team is responsive to questions, professional in every interaction, and truly invested in understanding our businesses at a deep level.

What sets them apart is how much they dig in to deliver results, not just surface-level support. Pancham has helped us refine our approach to prospect acquisition and engagement. Recommend them to any business looking for strategic marketing support.

13 de septiembre de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you for the thoughtful review and for trusting us across multiple locations over the past 18 months. It’s been a pleasure working with you all and digging in to truly understand each business. We’re grateful for the partnership and appreciate your recognition of the strategy, care, and consistency our team brings. Thank you again for the kidn words!

Valorada con 5 estrellas sobre 5

Collaborative and Great Communication

I'm currently working with Pancham and the experience has been great so far. They are very collaborative and intent on finding the best solutions for our studio which includes building on the community atmosphere we already have. Everyone on the team has been great with communicating what the plan is and why they are using a particular approach. They're also very nimble; if something isn't working they adjust quickly. Our CPL has been low and, just a couple weeks in, we've got a lot of fresh faces coming in the studio. My biggest draws to the company are the guarantee as well as the fact that they nurture leads, which is great for a small studio with a limited number of staff like ours. Looking forward to a great, ongoing partnership with them!

11 de agosto de 2025
Opinión espontánea
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Respuesta de Pancham | Fitness Business Growth

Thank you for sharing your experience, we really appreciate it! Collaboration and clear communication are core to how we work, so it’s great to hear that this has stood out to you. We’re excited about the early momentum you’re seeing and look forward to continuing to build on this partnership together.

Valorada con 1 estrellas sobre 5

Scam alert

Scam alert. Don’t use Pancham. They brought me leads at $50/cpl. If you don’t know going rate is $15-$20. I tried multiple times to tell them their ads were not working as they spent my money on Meta platforms like it wasn’t theirs. Cpl was terrible customer service was terrible. 10/10 DO NOT RECOMMEND

17 de mayo de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

We appreciate you taking the time to share feedback and want to address your comments directly so future readers have the full picture.

Between April 22 and June 23, 2025, your ad spend generated 73 leads, 42 bookings, and 29 shows, at a verified cost per lead of $36.95 — not the $50 you mentioned. While we understand you were hoping for $15–$20 CPL, those figures are not a realistic benchmark for your specific market, audience, and offer. We discussed expected ranges during onboarding and throughout the campaign.

In the first two weeks, results were strong and you expressed satisfaction. Midway through the first month, some ads were paused or adjusted from your side without our knowledge, which impacted lead flow. Once we were made aware, we addressed this immediately and offered to credit you two weeks of service as goodwill. However, because you chose to cancel before the end of the agreement, that additional time was not provided.

As with all marketing, performance naturally varies week to week. Over the course of the campaign, we consistently generated booked appointments and shows at sustainable costs for this industry. You chose to end the engagement prior to the contracted term and removed our access to ad accounts before the agreed performance review date.

Our goal was — and always is — to work collaboratively toward your success. While not every partnership is the right fit, we stand behind the strategy, service, and results we delivered during our time working together.

Valorada con 5 estrellas sobre 5

Pancham saved my business!

When I first started with Jules from Pancham, I told her that either she be my Angel or executioner. Well she turned out to be my Angel. Before working with Pancham, we couldn’t get leads through the door and I was close to closing up my studio. Jules and the team crafted a great offer, set up a simple system, even for someone not tech savvy like me, And the best thing of all, they reach out with a live person and booked the leads for us!! Since then, we’ve been thriving. I Highly recommend Pancham!!

1 de agosto de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for such a thoughtful review! We’re incredibly grateful to hear how much of a difference Jules and the team made during such an important time for your business. It means a lot to know that the offer, simple systems, and live lead booking support helped take some of the pressure off and get more leads through the door.

Jules will be so happy to hear your kind words! We truly appreciate the trust you placed in our team and are grateful for the opportunity to have supported your studio during such an important chapter of growth. Thank you again for the recommendation!

Valorada con 5 estrellas sobre 5

They were responsive & very helpful to…

They were responsive & very helpful to my business. Any question or request was attended to. Valerie Tam in particular was awesome to work w/. She was always willing to listen and help.

17 de junio de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We’re glad to hear that our team was responsive and helpful whenever you had a question or request. We truly appreciate your kind words about how willing our team was to listen, understand your needs, and provide support along the way.

It means a lot to know you had such a positive experience working with us, and we’re grateful you took the time to share it.

Valorada con 5 estrellas sobre 5

Ingrid and Pancham have been an amazing…

Ingrid and Pancham have been an amazing help in guiding new leads to our facility! We’ve been working with them for only a few months and seen a huge uptick in new people coming in as well as old members coming back! I can’t recommend them enough and are so happy with our results!

16 de junio de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We’re glad to hear that Ingrid and the team made such a positive impact in helping bring new people through your doors and reconnect with past members. It’s great to hear that you saw such a noticeable increase in activity within just a few months.

We truly appreciate your kind words and the trust you placed in our team. It means a lot to know you were so happy with the results and the support you received!

Valorada con 5 estrellas sobre 5

I really appreciate everything that…

I really appreciate everything that Pancham and Valerie has done for my Burn. When I purchased this location they had not done much advertising so we had to start from scratch. We have had great results since really utilizing all that Pancham has to offer.

14 de junio de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We truly appreciate you trusting Pancham to support your Burn location, especially as you were starting from scratch with your advertising efforts. It’s great to hear that you’ve seen such strong results after putting the full range of our services to work.

We’re grateful for your kind words and for the opportunity to have supported your business. It means a lot to know that our team has been able to make a meaningful impact!

Valorada con 1 estrellas sobre 5

We had the exact opposite experience…

We had the exact opposite experience from what many of these positive reviews suggest. From the beginning, we were sold a vision we were never able to achieve. Despite being in a highly saturated market, the team insisted on a cookie-cutter approach that simply didn’t work for our business model or audience.

We partnered with this company in October and repeatedly asked that they not remove our campaigns, yet they proceeded anyway without clear communication. To make matters worse, they retained full control of over $8,000 worth of leads that we can no longer access.

There was absolutely no guidance on offboarding, no transition plan, and no support in recovering our data. In the end, we were left frustrated, misled, and disappointed by a lack of transparency and accountability.

Response: Response to Pancham’s Statement:

I appreciate the response, but I must respectfully correct several misstatements and clarify the reality of this engagement:
1. Your performance numbers are inaccurate and misleading. The “931 leads” and “223 member sign-ups” you cite are not solely attributable to your efforts. Many of these leads were generated or converted by my own team, and some were even duplicates or unqualified entries. If anything, your actual booking conversion rate was closer to 33%, with a high no-show rate and low lead quality—even after I approved discount offers against my better judgment.
2. Stop citing “industry average.” That’s a vague, unsupported claim that you throw around without any formal benchmark or source. It’s a number you made up and clung to in every conversation to deflect responsibility.
3. The actual lead total was 921—not 931. This discrepancy underscores your team’s lack of attention to detail, which was evident in nearly every email you sent, riddled with typos and careless formatting. That sloppiness extended to your reporting and campaign execution as well.
4. The offboarding process you promised was never delivered. The lead list was only sent on June 5th, even though your ads continued running through June 9th. And once again, your Client Success Manager failed to include the actual offboarding date—more evidence of disorganization and lack of accountability. There were also no detailed steps or official documentation; instead, I received a copy-pasted ChatGPT template with placeholders (e.g., “[insert date]”).
5. You repeatedly blamed me for “sticking around” or “trusting your company.” This isn’t just unprofessional—it’s offensive. I gave your team every chance to course correct, approved multiple unpaid trials, accepted your strategy shifts, and participated in every scheduled call. I was trying to make this work.
6. The market analysis was wholly inadequate. It included only four competitors, two of which were other F45 studios—one over 12 miles away. You failed to analyze or reference our actual top competitor’s pricing or positioning, which rendered your “high-ticket offer” strategy unusable. Instead, you pushed a low-barrier offer that flooded my studio with unqualified leads, simply to inflate your numbers.
7. You never once met—let alone exceeded—any agreed KPI. Every target had to be chased down by me. I was the one initiating meetings, raising performance concerns, and asking for updates—not the other way around. My Client Success Manager’s involvement was minimal at best.
8. The lead export file lacked crucial compliance data, such as whether individuals opted out or unsubscribed from communication. That omission placed my company at legal risk of up to $500 per SMS under TCPA guidelines—further highlighting the lack of care and understanding of operational liabilities.

8 de junio de 2025
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

We’d like to clarify some key facts for anyone reading this review.
Over the course of this partnership, you spent $8,143 on advertising — which generated 931 leads and 223 new member sign-ups, as verified in your Mindbody CRM. That’s a $36.51 cost per new client, compared to the $200–$300 industry average. These are strong results by any standard in the fitness industry.

You mentioned that we applied a “cookie-cutter” strategy that didn’t align with your business. That’s not the case. We began with a market analysis based on your top five competitors, built a custom campaign aligned to your goals, and used an offer that you personally approved. In your first three weeks, 39 new people walked into your studio — clear evidence the strategy was working.

Throughout the engagement, our Client Success Manager worked closely with you in regular calls to set performance targets — and we consistently met or exceeded those goals. When that still wasn’t seen as “enough,” it became clear there was a mismatch in expectations — not in delivery or performance.

Regarding concerns about campaigns and data access:
- All leads were provided in a full export one week prior to offboarding, and you had access to them throughout our time together.
- Clear offboarding steps were shared, and our team remained available to support any final transitions.

Even after your concerns were raised, our CEO personally got on a call with you to listen and support the process.

We take pride in our results, our integrity, and our communication. Not every partnership is the right fit, and that’s okay. But we stand confidently behind the strategy, performance, and professionalism we brought to this engagement — just as we do with every client we serve.

Valorada con 5 estrellas sobre 5

The entire team has been GREAT to work…

The entire team has been GREAT to work with!!
I've really enjoyed my time with Pancham so far! It's been less than a month and I've had more trials scheduled and new members than I've seen in a long time! Thank you Pancham!

3 de junio de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We’re grateful to hear that you had such a positive experience with our team and that you started seeing more trials and new members in such a short time. It’s especially rewarding to know that the work made a noticeable difference for your business.

We truly appreciate the trust you placed in Pancham and are grateful for the opportunity to have supported you during your time with us. Thank you again for sharing your experience!

Valorada con 5 estrellas sobre 5

Working with the Pancham team has been…

Working with the Pancham team has been a game changer for our business. No more chasing leads down and spending hours scheduling or rescheduling.
The booking team executed their process flawlessly every time. They don't miss.

In gym, we are able to focus on converting leads and don't have to worry about missing any prospects.

If you're thinking about working with Pancham, I highly encourage you to pull the trigger and go for it.

1 de junio de 2025
Opinión espontánea
Logotipo de Pancham | Fitness Business Growth

Respuesta de Pancham | Fitness Business Growth

Thank you so much for taking the time to share this! We’re glad to hear that the booking team made such a meaningful difference by taking the lead follow up and scheduling work off your team’s plate. It’s great to know that your team could stay focused on converting leads without having to worry about missing prospects.

We truly appreciate your kind words about the booking team and the trust you placed in Pancham. It means a lot to know that our process made such a positive impact on your business!

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