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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Booked a trip to Japan before the pandemic, but had to cancel it due to COVID. We were able to get refunds on many things, but there was no promise of a refund for our shinkansen tickets with Voyagin.... Ver más

Valorada con 3 estrellas sobre 5

Schöner Ausflug mit pünktlicher Abholung in Seminyak. Lange Anfahrt mit langem Schiffstransfer. Hektik in der Umkleidekabine. Auf dem Boot erfolgten Anleitungen bei dröhnenden Motoren,so dass man nich... Ver más

Valorada con 5 estrellas sobre 5

Given the covid situation, lot of cancellations took place and lot longer. Unlike other agents, the team at Voyagin was very helpful!! We managed to get all our refunds. Was able to even call and... Ver más

Valorada con 5 estrellas sobre 5

Great service. Booked Universal studio singapore with sentosa express plus meal vouchers all in one go and at much cheaper rate than the park offer it on-site. Tickets arrived seconds after booking, s... Ver más

Información sobre la empresa

  1. Agencia de viajes

Información proporcionada por diversas fuentes externas

Voyagin is the place to discover unique travel experiences in Japan and beyond. To date, we’ve helped almost two million travelers find and book all sorts of experiences from traditional craft workshops to out-of-this-world entertainment shows.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

111 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

Good service for Japan tickets

I was hesitant to book with Voyagin after checking some of these reviews, but in the end I was desperate for some way to get tickets for the Ghibli Museum, and I couldn't find any other options (JTB stopped taking June orders long before Voyagin). Lucky for me, despite some nerves immediately after placing my order the experience was totally fine and I was delighted to get to the museum, one of my Japan bucket list items checked off!

My only complaint, the price at Voyagin was way above the face value of the ticket I chose. Other reviews mentioned discount tickets so I guess it depends which one you are looking for, and in the end it was worth it for the Ghibli Museum anyway. Still stings a bit though.

3 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great price and tickets arrived immediately!

I booked through Voyagin whilst in Singapore. I paid $44 for mega jump and mega zip at Sentosa Island, so much cheaper than anywhere else. I also booked 4 rides on the Luge for a discounted price. My tickets arrived immediately and were valid until December. I had the best time at Sentosa and would highly recommend booking through Voyagin in advance.
I also booked tickets for Gardens by the bay and the Singapore boat trip. Both were so much cheaper than anywhere else and arrived immediately.
Great prices and reliable service. Thank you!

20 de junio de 2019
Opinión espontánea
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Respuesta de Voyagin

Thank your kind review Natalie. We are pleased you found Voyagin helpful on your trip to Singapore. Such stories and feedback inspires us to work even harder to provide best service possible for the travelers. Thanks again!

Valorada con 1 estrellas sobre 5

Scam - Beware

They have multiple events and reservations advertised that are not available to book. Took my credit card and financial info anyway and refused to complete the bookings. Buyer beware.

21 de mayo de 2019
Opinión espontánea
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Respuesta de Voyagin

Hi David, we are really sorry you had a bad experience. Voyagin always aims to provide the best service and availability for all activities. Having said that Voyagin is on the market since 2011 and the nature of Tours and Activities business is sometimes subject to factors beyond immediate control of our merchants, hence some bookings might get cancelled. And it's really sad to know you might have had such a case. Having said that we are always refunding guests in full immediately after such event occurs. Please kindly let us know your order details in case you did not get a refund and we humbly hope that you may allow Voyagin another chance to serve you better next time. Sincerely, Voyagin team

Valorada con 1 estrellas sobre 5

Terrible: Do not buy tickets here.

Terrible, we booked tickets with this website for Universal Studios Japan, so we didn't have to wait in line beforehand and could just get into the park. The park would open at 9 AM and we were planning to get in there as soon as the park opens. I was worried because I still didn't receive the online tickets, although I got the confirmation. After sending 1000 messages on all their social media, I finally got answer at 8:30AM(!) on the day we wanted to go. The tickets were 'sold out' for that day and we would get our cash back. The confirmation "was an error". Also they thought that this information wasn’t too late at all, because it was send right on time as the park would open at 9 so we could just queue up and buy tickets at the park itself. (That was the whole reason we wanted internet tickets, Voyagin!!)

Luckily for us we could still book tickets via Klook Travel, but it took us an extra hour and a half before we could enter the park.

25 de abril de 2019
Opinión espontánea
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Respuesta de Voyagin

Hi Thom, we are really sorry you had a bad experience. Voyagin always aims to provide the best service and availability for all activities. Having said that the nature of Tours and Activities business is sometimes subject to factors beyond immediate control of our merchants, hence orders might be handled not immediately. And whenever the service is not provided as promised, we always refund our guests. If you could share your order details, it could help us investigate further and keep improving. Sorry again and humbly hope that you may give us a chance next time. Regards, Voyagin team

Valorada con 1 estrellas sobre 5

Do not trust this site

Do not trust this site. They confirmed tickets for Ghibli Museum for the 29th, and confirmed delivery for 28th. Now a week before, they bought the wrong tickets and said we booked for April 20th. They claimed we filled it in wrong. But we have confirmation that the delivery was for the 28th for attendance on the 29th.

16 de abril de 2019
Opinión espontánea
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Respuesta de Voyagin

Hi Loni, we are really sorry you had a bad experience. Could you please kindly share with us your order ID so that we could investigate further? Usually we ask the guests to provide a few different dates they prefer to visit since the availability is limited. Kind regards, Voyagin team

Valorada con 3 estrellas sobre 5

Suspicious reviews

So far they failed to deliver on one of my activities. They dropped the ball and realized it only after I contacted them. They apologized with some excuses but the tickets sold out. Also the reviews on their site seem suspiciously fake. If you look at the reviews for the Kansai wide pass you'll notice a pattern of how the review was written. It becomes obvious after many people note the same thing about the trains in parenthetical.

24 de marzo de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

HORRIBLE experience with voyagin

HORRIBLE experience with voyagin. Purchase at ur own risk! As a middleman agency, voyagin was completely unresponsive through emails and hotlines. When we tried to update them with our new hotel 3 days in advance, despite us calling repeatedly over the next few days, we did not receive any response. Because of voyagin’s failure to update our new hotel to the activity agency, the activity agency could not pick us up. In the end, we had to search online for the activity agency ourselves and contact them to make alternative arrangements. There was ZERO effort on voyagin part to contact us to rectify their error. when we finally contacted voyagin through the chatbot(which seems to be the only means of communication), they did not offer any sort of help and instead told us to settle it ourselves. It was a completely traumatic experience for my partner and I as we wasted the whole morning waiting for our transport to pick us up- but it never did. Bad customer service and unresponsive if any changes were made to your travel arrangements.

1 de marzo de 2019
Opinión espontánea
Logotipo de Voyagin

Respuesta de Voyagin

Hi Loni, we are really sorry you had a bad experience. Unfortunately, during peak seasons in some destinations our merchants and customer teams might be overwhelmed with the queries and hence the communication might be delayed and/or last minute changes to orders might not be allowed. Having said that, please kindly share your Order ID with us and we can run an internal quality check on this case specifically. I know there is not much we can do to change the past, but we'll do our best to humbly serve you better next time if you could give us a chance. Kind regards, Voyagin team

Valorada con 1 estrellas sobre 5

Offering activities that they do not deliver

Booked a day activity in Phuket,Thailand.Then a week or so later they cancelled it.The cancellation email then suggested alternative activities in Japan.Should be no stars.

11 de diciembre de 2018
Opinión espontánea
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Respuesta de Voyagin

Hi William, really sorry that you got your activity cancelled. Unfortunately sometimes due to the event beyond ours or the tour provider's control, the activities might be cancelled, for which we issue full refund upon such a rare and unfortunate event. Please let us know your order details in case you were not refunded in full. Sincerely, Voyagin team

Valorada con 5 estrellas sobre 5

Great service

Great service. Booked Universal studio singapore with sentosa express plus meal vouchers all in one go and at much cheaper rate than the park offer it on-site. Tickets arrived seconds after booking, skipped the queues using self-scan kiosk. Park itself is small though but they have a few nice rides (try the Egypt-themed one - so cool!)

10 de agosto de 2018
Opinión espontánea

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