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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve... Ver más

Valorada con 5 estrellas sobre 5

Great customer service and support and great product Simple and easy to use and lots of functionality that can be tailored to your business needs

Valorada con 5 estrellas sobre 5

We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient. ​A huge thank you to Ms. Mansi for her amazing support! She was so kind, p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really help... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de software

Escrito por la empresa

Offering everything from market leading ePOS, drag & drop website builders and online ordering to kitchen management, stock control and customer engagement tools, all interconnected, seamlessly sharing data and managed from a single platform.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(222)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

“Excellent support from Bhàrgàví”

“Really happy with the support we’ve received from Grafterr, especially from Bhàrgàví. She’s been incredibly helpful with our EPOS setup, always responsive and patient in sorting out any issues we’ve had. Her customer service has made a real difference to how smoothly things run day to day at our shop. Great system backed by an even better support team.”

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

One video call will solve any technical…

One video call will solve any technical issue ,
Friendly and patients make u understand the problem

1 de junio de 2026
Opinión espontánea
Logotipo de Grafterr

Respuesta de Grafterr

Thanks for the brilliant review! We're so pleased a quick video call got everything sorted, and that our team made the problem easy to understand.

We're always here whenever you need a hand.

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

Very good

Very good, helpful and friendly. Many many thanks

15 de mayo de 2026
Opinión espontánea
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Respuesta de Grafterr

Thank you so much!

Always happy to help, and we're glad you had a great experience.

Team Grafterr 💙

Valorada con 4 estrellas sobre 5

Issue resolved

Issue resolved with clear instructions

2 de mayo de 2026
Opinión espontánea
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Respuesta de Grafterr

Great to hear the issue was resolved and the instructions were clear. We're always here if anything else comes up.

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

Fantastic service as always thank you…

Fantastic service as always thank you very much and a special thank you to Mac🙏🏻🙏🏻🙏🏻🙏🏻

29 de abril de 2026
Opinión espontánea
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Respuesta de Grafterr

Thank you so much! It means a lot to hear you've had fantastic service, as always. We'll be sure to pass your thanks on to Mac. he'll be made up to hear it!

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

Quick Support

Quick Support and Resolved my query and helped in a timely manner! Thank you Sai Raj

21 de abril de 2026
Opinión espontánea
Logotipo de Grafterr

Respuesta de Grafterr

Thank you so much for the kind words! We'll make sure Sai Raj knows his efforts are appreciated. We're always here whenever you need us.

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

I recently had a call with Mac from…

I recently had a call with Mac from Grafterr, and I wanted to share my experience. From start to finish, the process was smooth and straightforward. Mac was professional, knowledgeable, and took the time to clearly explain everything, which made the whole experience feel easy and stress-free.

What stood out most was the level of support and responsiveness. Any questions I had were answered promptly, and I felt genuinely supported throughout. The platform itself is user-friendly and easy to navigate, which made things even better.

Overall, I’ve had a very positive experience and would definitely recommend Grafterr to others looking for a reliable and efficient service.

17 de abril de 2026
Opinión espontánea
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Respuesta de Grafterr

Thank you for the wonderful review! We're delighted to hear your experience with Mac was smooth and straightforward from start to finish.

We'll make sure he sees this, it'll mean a lot to him. Welcome to the Grafterr community, and we're here whenever you need us!

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

I had a great experience with Mac from…

I had a great experience with Mac from Grafter Support on Google Meet. He was friendly, patient, and explained everything clearly. He made sure my issue was fully resolved without rushing. Really helpful and professional—highly recommended!

16 de abril de 2026
Opinión espontánea
Logotipo de Grafterr

Respuesta de Grafterr

Thank you for the great review! Mac is exactly the kind of support experience we want every customer to have, patient, thorough, and genuinely helpful.

We'll pass this on to him. Don't hesitate to reach out if you ever need anything!

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

Had such a good experience process was…

Had such a good experience process was smooth and easy updating the menu prices etc

10 de abril de 2026
Opinión espontánea
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Respuesta de Grafterr

Thank you for the kind words! Great to hear the process was smooth and straightforward. We've worked hard to make things like menu updates as easy as possible, glad it's hitting the mark. We're here if you ever need anything!

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

Great service

Mac was really really helpful I cannot express enough how relieved and grateful I am he sorted all the problems. I changed to a faster internet and struggled to connect my printer and after 2 hours everything was back to normal. He was really patient and me a technology idiot can just about use my phone! He takes me through all the procedures and I’m blessed God has sent me another superman to rescue me. I have been with Grafter for almost 8 years and it was my other superman Yesh who helped me set my tablet up. Such a reliable company that provides 24 hour service! Thank you Mac & my favourite Yesh. I haven’t forgotten you!

27 de marzo de 2026
Opinión espontánea
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Respuesta de Grafterr

Eight years with us, that genuinely means everything! Thank you for such a heartfelt review. Mac and Yash are both stars and we'll make sure they see this, they absolutely deserve the recognition.

We're always here, whenever you need your next superman! 🦸

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

Mac was super patient and attentive…

Mac was super patient and attentive even though we spent almost 2 hours on the call. And managed to resolve every issue we had. I would highly recommend this company and the support that they provide. 5 stars!

27 de marzo de 2026
Opinión espontánea
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Respuesta de Grafterr

Thank you for the kind words and the 5 stars. We'll make sure he sees this. We're always here if you need us!

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

It's was very smooth,easy and clam

It's was very smooth and easy to sort out our problem.
I want to thank Mr. SAI RAJ who was very helpful and clam to solve our issues.

21 de marzo de 2026
Opinión espontánea
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Respuesta de Grafterr

Thank you so much for the kind words, we're really glad to hear your issue was sorted smoothly and that you had a positive experience with us.

We'll make sure Sai Raj gets the recognition he deserves. It's great to know he made the process easy and stress-free for you. That's exactly the standard we hold ourselves to.

We're always here if you need anything else!
Team Grafterr 💙

Trustpilot está evaluando esta opinión de acuerdo con nuestro protocolo de denuncia.

Valorada con 5 estrellas sobre 5

Today I got some help from Mac

Today I got some help from Mac, and he totally nailed it—updated our new menu in record time and made some important changes. This system is super easy to use. Thanks a ton for your help! Super service from Mac

13 de marzo de 2026
Opinión espontánea
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Respuesta de Grafterr

That's brilliant to hear, thank you for taking the time to share this!

We'll make sure Mac gets a well-deserved shoutout for this. Quick, effective support is exactly what we aim for, and it sounds like he delivered just that.

So glad the system is working well for you too. We're always here whenever you need us!

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

​Excellent System & Even Butter Service

We are loving the Grafter POS—it’s fast, incredibly user-friendly, and has made our daily operations so much more efficient.
​A huge thank you to Ms. Mansi for her amazing support! She was so kind, professional, and helpful throughout the setup. It’s rare to find such a great product backed by such wonderful people. Highly recommended!

10 de marzo de 2026
Opinión espontánea
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Respuesta de Grafterr

What a wonderful review, thank you so much!

We're thrilled to hear Grafterr POS is making such a difference to your daily operations. That's exactly what it's built for.

We'll be sure to pass your kind words on to Mansi, she's a fantastic part of the team and it's great to hear she made the setup experience so smooth and enjoyable for you.

We're lucky to have customers like you. Don't hesitate to reach out if you ever need anything!

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

Very responsive support

Very responsive support

9 de marzo de 2026
Opinión espontánea
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Respuesta de Grafterr

Thank you, being there when you need us is what we're here for!

Team Grafterr 💙

Valorada con 1 estrellas sobre 5

Would not recommend

Would not recommend. They kept hold of funds a few times claiming it was a fraud check. As an electrician taking relatively small card payments, I felt this was a bit over the top and very frustrating. They would ask for information which I would give quickly and in detail about transactions taking place, only to be told it would need reviewing which would take forever to be dealt with. The more you pestered them, the slower they did anything.
They eventually closed my account saying it was because of inactivity when I had been using it 2 months previously.
Having used companies like sumup and izettle I would recommend you avoid this company. Hard work, poor communication and not always truthful in what they are saying.

6 de marzo de 2025
Opinión espontánea
Logotipo de Grafterr

Respuesta de Grafterr

Thank you for sharing your feedback. We're sorry to hear you felt this way about your experience.

Fraud and compliance checks are a strict regulatory requirement that all payment providers must follow, these processes exist to protect both our customers and their end users, and are never carried out lightly.

We take pride in how we handle these situations and always aim to communicate clearly and move as quickly as the process allows.

We're sorry the experience didn't reflect that on this occasion. Account closures are also always based on account activity data, and we'd be happy to clarify the details if you'd like to get in touch directly at support@grafterr.com.

We wish you all the best and hope you'll give us another chance to show what Grafterr is really about.

Team Grafterr 💙

Valorada con 5 estrellas sobre 5

Uday Kiran gave an exceptionally…

Uday Kiran gave an exceptionally efficient service

2 de febrero de 2026
Opinión espontánea
Logotipo de Grafterr

Respuesta de Grafterr

Thank you for the kind words! We're here whenever you need us!

Team Grafterr 💙

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