Service is Excellent Recently (April) had to call RAC out to my car, service was excellent. Decided to try an... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I was pleased (this time) that my car insurance was renewed automatically. I have been hospitalised for two months after surviving a tragedy which took the life of my partner Theresa Wheelhouse, we ma... Ver más
La empresa ha respondido
Thankfully I’ve never had to make a claim but setting up a policy is straightforward enough. I’ve only give four stars because I find it galling that the RAC (along with other insurers) only reduced m... Ver más
Mostly a very good experience. Mechanic was friendly and informative. 4 stars instead of 5 because I mentioned one of my front bulbs was out. After the service, he said he'd checked and they were ok.... Ver más
Información sobre la empresa
Escrito por la empresa
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Información de contacto
Reino Unido
- rac.co.uk/insurance
4,4
Excelente
18 mil opiniones
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£2600 theft
This company has stolen over months over £2600 by way of payments from our bank account. Sometimes £40 something sometimes £200. Differing payments Nobody will help. Nobody admits yet RAC is written on every bank entry. This is theft. This is a company that is stealing from customers. I never thought I’d need to contemplate going to the police when taking out insurance in the UK AVOID!!!
4 de agosto de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I was originally going to leave RAC a review but.....
I was originally going to leave RAC & remove my partner off the policy as she has never driven the vehicle in all the time
I have had it. When I called up to cancel it I was told I would get breakdown cover with the renewal. I worked it out to see with the separate breakdown cover with new company it was about the same so decided to stay with RAC. I forgot to remove my partner from the policy. I received a letter about not declaring an accident. My partner remembered she had had a claim on her own personal car insurance on her own car in the snow. I had forgotten to ask her to be taken off the policy which I admit was my fault. I rang up regarding the matter as had a further payment of £98.00 to pay. On asking for her to be removed from the policy I was told about the payment to be made & admin fee that was taken off my card. I get notifications from my bank it showed there were 2 payments of £47+ taken out. We called back again to query this. The lady who answered apologised & said would arrange a refund which would be 7 - 10 days!! I wasn't happy about the costs etc involved in the first place but to then be told the extra payment taken by yourselves that i didn't authorise would take so long to be back in my account isn't right. I lose the money there in my account which in turn lose interest on until you can return it!! I am again out of pocket for an error taking the payment in the first place. The extra money could have been the only money I had left until my next pay day!
24 de julio de 2026
Respuesta de RAC Car Insurance
Hi Dean,
Thank you for taking the time to share your experience. We're sorry to hear about the frustration this situation has caused.
We understand how upsetting it would have been to discover an unexpected duplicate payment, particularly when you were already dealing with changes to your policy. We also appreciate your honesty regarding the undeclared claim and your intention to remove your partner from the policy.
We're sorry for the inconvenience caused by the payment error and the delay in processing the refund. We understand your concerns about being without access to your money while the refund is being processed.
We'll be in touch with you directly to discuss your experience in more detail, review what happened, and address any outstanding concerns. We appreciate you bringing this to our attention, and your feedback helps us identify where we need to improve our service.
Vicky
Respuesta de RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
All very straightforward and easy to…
All very straightforward and easy to follow.
1 de agosto de 2026
Respuesta de RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Price & Service
1 de agosto de 2026
Respuesta de RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Worst online chat customer service I…
Worst online chat customer service I have ever received. Rude, and ended the chat before answering my queries. Anthony shouldn't really be working with the general public if he can't be bothered to help.
3 de agosto de 2026
Opinión espontánea
Respuesta de RAC Car Insurance
Hi Jenna,
Thanks for sharing your feedback with us.
We're really sorry to hear about your experience on live chat. It's disappointing to hear your queries were left unanswered. We always want to provide friendly, helpful support.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
very confusing site
very confusing site - supposed to be getting free RAC roadside, but all I could find was a Quote button. I didn't want a quote. I noticed you were trying to get me add extras - bit underhand
30 de julio de 2026
Respuesta de RAC Car Insurance
Hi Chris,
Thanks for sharing your feedback with us. I'm really sorry our website left you feeling confused and frustrated. That's definitely not the experience we want you to have.
Claiming your free roadside cover should be simple, not tricky. We certainly don't want you to feel pushed into getting a quote or adding extras.
We want to make this right. We will be in touch with you to see how we can help.
Leanne
Auto renewal of my car policy as usual…
Auto renewal of my car policy as usual per annum, all went smoothly and even a reduction in cost!
1 de agosto de 2026
Respuesta de RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Communication excellent
Communication excellent, rates very competitive, straightforward renewal on line, also when changing vehicle used telephone service for advice excellent operative no problems.
20 de junio de 2026
Respuesta de RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
No problem in renewal very easy…
No problem in renewal very easy especially for someone not up to date with IT.
27 de julio de 2026
Respuesta de RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Respuesta de RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
I sent a letter from my previous insurer for which i have received no acknowledgement or response.
All now satisfactorily resolved with updated information from RAC.
26 de julio de 2026
Respuesta de RAC Car Insurance
Hi Christopher,
Thank you for taking the time to share your feedback. We understand your concerns regarding the information provided by your previous insurer and the impact this has had on your policy.
We appreciate that you are looking for confirmation and reassurance that this has been reviewed. We will be in touch with you to discuss this further and provide an update regarding the information received and the next steps.
Thank you for your patience while we look into this.
Vicky
I have not taken out a policy with RAC…
I have not taken out a policy with RAC . Please delete all my details.
31 de julio de 2026
Respuesta de RAC Car Insurance
Hi Norma,
Thank you for your review.
We have checked our records and can confirm that a policy was set up with us. We would be happy to discuss this with you and clarify the details to determine whether the policy is required.
Vicky
Im being asked to pay an extra £370…
Im being asked to pay an extra £370 because of a NO FAULT claim I forgot to mention. A no fault claim should not affect premiums especially as it didn’t affect the additional drivers insurance premiums.
1 de agosto de 2026
Respuesta de RAC Car Insurance
Hi Leo,
Thank you for taking the time to share your feedback. We understand your concerns regarding the impact of a no-fault claim on your premium and appreciate that the increase may have been unexpected.
While a claim being recorded as no fault means you were not responsible for the incident, all claims can be considered when calculating the price offered, as they can be a factor used in assessing future risk.
We appreciate that an increase of this amount may be higher than you expected, and we will be in touch to discuss the details and the options available to you.
Vicky
very quick and easy process
30 de julio de 2026
Respuesta de RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
Insurance premium went down a little so…
Insurance premium went down a little so really pleased
1 de agosto de 2026
Respuesta de RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
Knowledgeable operative
Knowledgeable operative. Use friendly.
Quick precise conclusion.
Follow up by RAC as expected and accurate.
27 de julio de 2026
Respuesta de RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Cheap.......
26 de julio de 2026
Respuesta de RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Great online service
Great online service. Easy to register. I haven't claimed anything so far to review.
24 de enero de 2026
Respuesta de RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
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