Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... Ver más
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Consulta las opiniones de los clientes
the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.
La empresa ha respondido
I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... Ver más
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
Información sobre la empresa
Escrito por la empresa
Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.
Información de contacto
Unit 7 River Park Industrial Estate, Billet Lane, HP4 1HL, Berkhamsted, Reino Unido
- 01923 233980
- sales@graftonoptical.com
- graftonoptical.com
Good experience
very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.
28 de abril de 2026
Quick response and supply of replacement part
At first there seemed to be a bit of a delay to contact the right person, but once that was sorted everything went smoothly and the replacement part for my trial frame arrived very quickly.
Thank you Grafton
9 de abril de 2026
First class service in dealing with a supply issue from the product manufacturer.
Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology.
First class service.
25 de marzo de 2026
Grafton
David has a great way when dealing with customers. He is extremely knowledgeable regarding the products and always happy to help.
I have purchased several items from Grafton, which I received promptly. The team are always at the end of the phone and happy to help with any queries.
24 de febrero de 2026
very prompt
very prompt, attentive, well mannered and efficient service. Quite commendable.
24 de febrero de 2026
Always very helpful and super quick…
Always very helpful and super quick with their orders. We recently had a problem with an instrument and they exchanged it without quibble. A great company to deal with!
24 de febrero de 2026
My experience...
The prompt response and quality of the instruments ordered for, makes me feel happy.
1 de febrero de 2026
Always extremely helpful
Always extremely helpful! Deliveries are always prompt and well packaged.
8 de enero de 2026
Very helpful.
3 de diciembre de 2025
Great customer service and super fast delivery!
I called customer services before making my order to ask about delivery and was informed my items would arrive the very next day. I received my order as promised. Great customer service, thank you very much!
31 de julio de 2025
Reelin’ in the Years
Great service as always. I’ve been trusting Malcolm with my instrument needs for around thirty years.
And he has great taste in music too!!
28 de julio de 2025
Fantastic
Were lovely to deal with and did what they said they would do! Fantastic
27 de junio de 2025
Easy ordering
I called to order a small piece of equipment, staff were brilliant on the phone with easy payment and next day delivery - absolutely brilliant service and effortless - thank you!
24 de junio de 2025
Personal service wins hands down
9 de junio de 2025
Very good quality
3 de junio de 2025
Their Customer Care was excellent
Their Customer Care was excellent and no request was too small, well done guys 👏
15 de mayo de 2025
Opinión espontánea
superb service and speed in getting…
superb service and speed in getting equipment through when needed urgently
24 de abril de 2025
Speedy efficient service.
24 de abril de 2025
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