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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Unfortunatly the products I ordered were unavailable from the product manufacurers. Grafton contacted me soon after I placed the order and had already issued a full refund and an e-mail apology. F... Ver más

Valorada con 3 estrellas sobre 5

the sales representative rest assure me that I am the first one being notified after I miss the first purchase due to the overseas payment delay. But the promise is broken again for the 2nd purchase.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered these shields for my 80 yr old Mom. Totally messed the order up, rang in a panic, Rebecca missed my call, phoned straight back (on a Saturday afternoon!!) order was sorted. Then shortage in... Ver más

Valorada con 5 estrellas sobre 5

very competitive prices (though the delivery is expensive for smaller orders), quick delivery and when I had a problem, they sorted it quickly and professionally. Would use again.

Información sobre la empresa

  1. Mayorista óptico

Escrito por la empresa

Grafton Optical is one of the UK's leading suppliers of ophthalmic instruments, equipping and servicing independent and larger chain opticians as well as Britain's universities and hospitals.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

90 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Item arrived late and was poor quality.

Item arrived late and was poor quality.

7 de abril de 2025
Logotipo de Grafton Optical

Respuesta de Grafton Optical

Thank you for your feedback, and please accept our sincere apologies that you were not satisfied with the product or the service you received.

I’ve looked into your order and can see that it was placed on a Saturday and shipped out on the next working day (Monday) via DPD. According to the tracking information, the parcel was delivered on the Wednesday — which is within our standard delivery window of 3–5 working days.

That said, we’re very sorry to hear that the product did not meet your expectations. We never want a customer to be unhappy with their purchase, and we’d be more than happy to offer a replacement or a full refund. Please email us at sales@graftonoptical.com with your order details and if possible, an image of the issue, and we’ll get this sorted for you right away.

Once again, we’re sorry for the inconvenience caused, and we appreciate you bringing this to our attention.

Kind regards,
The Grafton Optical Team

Valorada con 5 estrellas sobre 5

Order

Ordered some bulbs for a slit lamp which came the next day. Also spoke to someone on the phone regarding the order and he was excellent. Cant fault the service.

4 de febrero de 2025
Valorada con 1 estrellas sobre 5

WOULD HAVE EXPECTED BETTER!

THE BULB THAT WAS ORDERED WAS OVER £60 AND ARRIVED IN A JIFFY BAG. DON'T THINK I NEED TO SAY ANYMORE.

4 de junio de 2024
Logotipo de Grafton Optical

Respuesta de Grafton Optical

Thank you for bringing this to our attention and we are very sorry that you have had this experience. We do apologise for any concerns you have regarding the packaging of your bulb and we will review this for orders going forward.

The bulb was packed in a box inside the jiffy bag, and as we haven't been contacted to tell us otherwise, I assume that it arrived with you undamaged. If this is not the case, please do get in touch so that we can rectify the situation for you as quickly as possible.

You can either email us at sales@graftonoptical.com or call us on 01923 233980.

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