We have tried to contact G&B now multiple times about returning some paper from an over-order - via email (several times), chat and contact us form. None of our requests have had a response. Re... Ver más
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Consulta las opiniones de los clientes
Been ordering a lot of paint samples & Graham & Browne have easily been the fastest out of all the main premium companies .Also bought some Woodworth paint which is exquisite & super true to the sampl... Ver más
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Anna Maria was an awesome customer service representative. She worked with me for 3-4 weeks to make sure I had all my facts together so when I placed my order for my roller shades everything was corre... Ver más
La empresa ha respondido
Ordered samples of wallpaper, easy process and quick. I have ordered wallpaper before from G&B, excellent quality paper, pattern spectacular and my lounge gets great comments from family and friends.... Ver más
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Información sobre la empresa
Escrito por la empresa
For 80 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire, since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.
Información de contacto
Graham & Brown, Stanley Street, BB1 3BW, Blackburn, Reino Unido
- 08081683795
- help.is@grahambrown.com
- grahambrown.com
4,4
Excelente
3 mil opiniones
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I tried to also order a sample of…
I tried to also order a sample of nautique paint - for ten minutes I was not able to add it to my basket very frustrating
3 de agosto de 2026
Respuesta de Graham & Brown
Thank you for your feedback. We’re sorry you experienced this issue. Please reach out to our customer services team, and they’ll be happy to help you with your sample order.
Quick and easy
2 de agosto de 2026
Respuesta de Graham & Brown
Thank you! We're so glad you found the process quick and easy.
Very easy to navigate.
1 de agosto de 2026
Respuesta de Graham & Brown
Thank you! We're so glad you found our website easy to navigate. We’d love to see your finished result!
Their wallpaper is beautiful
Their wallpaper is beautiful. Easy to hang and excellent quality
24 de julio de 2026
Respuesta de Graham & Brown
Thank you for your lovely review! We're so pleased you love the wallpaper and found it easy to hang. We'd love to see how it looks in your space, so please share a photo with us if you can!
Quality rich materials
Your website is amazing and your colours are to die for. Can’t wait for the result
31 de julio de 2026
Respuesta de Graham & Brown
Thank you so much! We're so glad you love the website and colours. We can't wait to see the final result—please do share it with us when it's ready!
Dishonest, misleading and shortsighted
Bought a 100ml sample of paint to test in four rooms for large decorating job. Received a less than half full tin, not enough to test in the different locations. I queried it. Sent them email and photo as evidence showing half empty pot. They said would look into. No response for over a week. Chased them up and they were dismissive saying not policy to "fill to the brim". A remarkably condescending and dismissive standpoint over a £5 pot of paint. If they stated was less than 40ml of paint I would of simply bought two sample pots to meet the requirement to test in four rooms. Instead, I just spent £500 on paint fom a different brand who aren't dishonest about stated quantities or gaslighting new customers. A shame as they were recommended. I rarely complain, however, this experience compelled me so that others can be made aware of what to expect.
Update 06/08/26
I replied to them as per their request to get in touch to this review. No response. A week later and no reply. They even gaslight you on Trust pilot! 🤣
20 de julio de 2026
Respuesta de Graham & Brown
Thank you for your feedback. We're sorry to hear about your experience and that our service didn't meet your expectations. We'd appreciate the opportunity to investigate this further—please contact our customer service team with your order details.
Hard to manuever back to wallpaper page…
Hard to manuever back to wallpaper page to get all samples
27 de julio de 2026
Respuesta de Graham & Brown
Thank you for your feedback. We're sorry to hear you found it difficult to navigate back to the wallpaper page when ordering multiple samples. We appreciate you taking the time to let us know and will share your comments with the relevant team as we continue working to improve our website experience.
tell me the lead time on the products!
tell me the lead time on the products!! It allowed me to order a sample only to refund me and say it's 6 weeks out - now I've spec'd this for a project and may have to go and find something else. There are systems out there that can help with this!
27 de julio de 2026
Respuesta de Graham & Brown
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
We understand how frustrating it must have been to order a sample for a project, only to later find out there was an extended lead time. Your comments have been shared internally, as we appreciate the importance of providing accurate availability information to help customers plan their projects.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
I expected more
The wallpaper I bought looks good but I was, sadly, let down by website and customer service.
Due to a technical glitch, it was over a week before I received my order confirmation, despite reaching out to Graham & Brown earlier than this. And then, when I was in touch about a separate matter, I was advised that someone would get back to me but here I am, seven months later, and still nothing. In fairness to Graham & Brown, my query no longer warrants a response but when I am told that someone is going to do something, I expect it to happen. A cursory check in, so to speak, is all that was required. Maybe I need to adjust my expectations!
Edit: Graham & Brown; thank you for taking the time to reply.
31 de diciembre de 2025
Respuesta de Graham & Brown
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
Having looked into this, we can confirm that the matter relating to your order was resolved. However, we're unable to locate any previous correspondence regarding the separate query you mentioned.
If there's anything you'd still like us to look into, please contact us directly at help.is@grahambrown.com with your order details, and we'll be happy to investigate further.
Good company
Good company, excellent product,
Long lasting quality
A little slow website for ordering
27 de julio de 2026
Respuesta de Graham & Brown
Thank you for your lovely review. We're delighted to hear you're pleased with the quality of our products and that they've stood the test of time. We also appreciate your feedback regarding the website and will share your comments with the relevant team as we continue to improve the experience.
Excellent and very informative
Excellent and very informative
Beautiful Wallpapers, Excellent quality
27 de julio de 2026
Respuesta de Graham & Brown
Thank you for your lovely review. We're delighted to hear you found our service informative and that you're so pleased with the quality of our wallpapers. We really appreciate your kind feedback and hope you enjoy your new décor.
Arriving design, great quality
Their wallpaper is stunning and a superb quality.
I've used their paints as well and they're just as good
15 de septiembre de 2025
Respuesta de Graham & Brown
Thank you for your wonderful review. We're delighted to hear you love both our wallpaper and paint, and that you've been pleased with the quality of both. Thank you for choosing Graham & Brown and for taking the time to share your experience.
so often companies will say order now…
so often companies will say order now you can have it the next day, LOOK WHAT happened, well done you 'guys' there it was my precious paint. dumbfounded is a word I have heard never used.
THANK YOU SO MUCH, onwards & upwards!!!!!!!
mary jones.
23 de julio de 2026
Respuesta de Graham & Brown
Thank you so much for your wonderful review, Mary. We're delighted to hear your paint arrived as promised and that you were so pleased with the service. Your kind words really mean a lot to the team. We hope you enjoy your decorating project!
Excellent customer service
Excellent customer service, fast communications and delivery top quality products
20 de julio de 2026
Respuesta de Graham & Brown
Thank you for your wonderful review. We're delighted to hear you were pleased with our customer service, communication and delivery, and that you're enjoying the quality of our products. We really appreciate your support and hope to welcome you back again soon.
Mixed experience on the website
Lovely products but the website was challenging to use Kept freezing and jumping back to the start of my search
25 de julio de 2026
Respuesta de Graham & Brown
Thank you for your feedback. We're so pleased to hear you love our products, but we're sorry to hear you experienced difficulties using our website. We appreciate you bringing this to our attention, and your comments will be shared with our team as we continue to improve the online experience for our customers.
Always quality paper
Always quality paper, you get what you pay for, always looks beautiful 😍
25 de julio de 2026
Respuesta de Graham & Brown
Thank you so much for your lovely review. We're delighted to hear you're so pleased with the quality of our wallpaper and that it always looks beautiful. We really appreciate your continued support and hope you enjoy your latest project.
Really like that you can upload a pic…
Really like that you can upload a pic of a room and see how a wallpaper will look in it. That’s SO helpful. Also love all the wallpapers. Very chic in design! Ordering a sample was easy and economical, too.
25 de julio de 2026
Respuesta de Graham & Brown
Thank you for your wonderful review. We're so pleased to hear you found our room visualiser helpful and that ordering a sample was quick and easy. It's lovely to know you're enjoying our wallpaper designs, and we hope you find the perfect choice for your home.
Respuesta de Graham & Brown
Thank you for your kind review. We're delighted to hear you were pleased with both our service and the quality of our paint. We really appreciate your support and hope to welcome you back again soon.
Great choice and easy navigation around…
Great choice and easy navigation around site
24 de julio de 2026
Respuesta de Graham & Brown
Thank you for your lovely review. We're so pleased to hear you found our website easy to navigate and enjoyed the wide choice of designs available. We really appreciate your support and hope you find the perfect wallpaper for your home.
Excellent service
22 de julio de 2026
Respuesta de Graham & Brown
Thank you very much for your wonderful feedback. It is always a pleasure to hear from our valued customers.
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