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Gratsi Wine Opiniones 387

•
TrustScore: 4.5 sobre 5

4,3

Tienda de vinos
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The best wine and customer service ever! Over time I have contacted their customer service twice. Both times this company has gone above and beyond answering my questions. They stopped shipping to Mi... Ver más

Valorada con 5 estrellas sobre 5

Gratsi......Great tasting wine at a great pricepoint. Who knew box wine could be so good? Also, exceptional customer service. Rapid response time and very helpful. Gratsi!

Valorada con 5 estrellas sobre 5

The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order. I love the stories, music suggestions, and meal recipes to accompany the wines. What... Ver más

Valorada con 5 estrellas sobre 5

I understand the shipping regulations problem, but the first part of my question was, “why was I asked about not ordering wine when I just received wine last week? The wine is great! 2 shipments so f... Ver más

Información sobre la empresa

  1. Tienda de vinos
  2. Bodega de vino
  3. Club de vino
  4. Mayorista e importador de vino
  5. Bodega

Escrito por la empresa

Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

387 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 32% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

Where is my order?

The money was removed out of my account February 12 and was told there's a delay. They gave me a 20 % discount but still no wine. Next week they're going to take money out of my account for March. My order is for 4 boxes of wine which is what I order every month
And I'm still waiting for my February order. I'm thinking about cancelling the rest of my orders and look elsewhere

26 de febrero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

i didn’t receive wine during 3 weeks…

i didn’t receive wine during 3 weeks and on the moment of cancellation wine still wasn’t shipped yet.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Gratsi Wine

We’re very sorry that your experience with Gratsi didn’t go as smoothly as we aim for. We completely understand how frustrating it can be to wait for an order, and we wish the process had been easier.
When you requested to cancel, we promptly refunded your order in full. We sincerely wish your experience had gone more smoothly.

Valorada con 1 estrellas sobre 5

Not worth the Hassle.

Apparently the product I purchased was out of stock. The major frustration was with customer care not being able to provide any kind of estimate for delivery. I canceled the order and probably won’t attempt to purchase in the future.

4 de marzo de 2026
Opinión espontánea
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Respuesta de Gratsi Wine

We’re very sorry that your first experience with Gratsi didn’t go as smoothly as we would have liked. At the time your order was placed, we had a banner on our website letting customers know that shipments were experiencing temporary delays due to a production slowdown. We certainly understand how frustrating it can be not having a firm delivery estimate during a situation like that.
When you reached out to our team, we explained the delay and confirmed that you preferred to proceed with the order despite the temporary shipping slowdown. Your order was subsequently shipped and successfully delivered, and we hope you were able to enjoy the wine once it arrived. As a small gesture of apology for the inconvenience, we also issued a partial refund to your order.
We truly wish your first experience had reflected the smooth ordering and delivery process our customers normally enjoy, and we appreciate you giving Gratsi a try.

Valorada con 5 estrellas sobre 5

Eunice

Eunice, explained the delay and gave me my tracking information without being asked for it.

3 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unresolved shipping issues!

26 de febrero de 2026
Opinión espontánea
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Respuesta de Gratsi Wine

We’re very sorry that your first experience with Gratsi didn’t reflect the smooth ordering and delivery process our customers normally enjoy. At the time your order was placed, our website included a banner letting customers know that shipments were experiencing temporary delays.
While half of your order was successfully delivered and confirmed with a signature, we understand that the overall experience wasn’t what you expected. To ensure you were fully taken care of, we issued a full refund for your order as a courtesy.
We sincerely apologize that your first encounter with Gratsi didn’t meet the high standard of service we aim to provide, and we truly appreciate you giving us a try.

Valorada con 3 estrellas sobre 5

Communication regarding delays should be sent t timely

Knowing there was a delay in sending the wine delivery should have been communicated timely

8 de febrero de 2026
Opinión espontánea
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Respuesta de Gratsi Wine

Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed and updates aren’t communicated as quickly as they should be. We sincerely apologize that your order wasn’t accompanied by a timely notification, and we hear you and your experience matters to us. This was a rare production and shipping delay, and we’ve since put additional safeguards in place to ensure our customers are kept informed in real time. We truly appreciate your patience and continued support.

Valorada con 5 estrellas sobre 5

Gratsi is not only the BEST sugar free…

Gratsi is not only the BEST sugar free vino out there but the customer service is absolutely amazing! I’ve been a subscriber for a couple years now and I’ve rarely needed to contact them but when I do it’s a super quick and friendly response, which is so appreciated these days :)

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

First of all I love their Rose Wine…

First of all I love their Rose Wine ..it’s absolutely delightful..but most importantly …their customer service department is fantastic. I had a problem with the delivery and this past Saturday and Sunday, they acknowledged my emails…yes..working on the weekends..you guys and gals are the best..thank you for all your correspondence…I’m about to pour myself a glass 🍷🍷

Sherry M.
Boston

27 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered 5 days ago and still hasn't…

Ordered 5 days ago and still hasn't shipped. You say it's a supplier's issue but it didn't mention that when I was ordering. I wanted it for a gathering i am having and now have nothing. I will have to go out and spend more money now. You shouldn't sell something you do not have. Very disappointed 😞

2 de marzo de 2026
Opinión espontánea

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