GreenAer Opiniones 16

I wish to record my compliments for a wonderful customer service experience at Greenaer Sandyford. In particular to sales person Cyrus who provided friendly, efficient and customer focused service on recent and previous service visits.
Thank you Cyrus.

We rented two amazing bikes from Alan and Hillary of Mullingar shop for our one-month road trip across Ireland, and everything was absolutely perfect. The bikes were in excellent condition, very comfortable, and came with all the necessary gear (panniers, tools, pump, etc.). Alan and Hillary were incredibly kind, helpful, and welcoming — always available if we had any questions. Thanks to them, our cycling adventure through Ireland went smoothly and was truly memorable. Highly recommended!

Amateurs. Shoddy product, terrible service, repairs substandard.

Thank you Joe in Magennis Place Dublin 2 for your kindness and expertise today. I had a bad tumble off my bike and I knew it was out of alignment. I explained to Joe who immediately made a number of adjustments to brakes and gears and returned it to me in perfect order with a parting message to me ‘be careful’.
I am so grateful, thank you Joe. Niamh

Adam Lynch is a superstar at Greenaer sandyford .Yesterday I noticed loose spokes on my three month old R&M Delite . Adam organised instant repair for me in Pearse street where I was greeted by Joe and bike was repaired in 30mins
I know Adam for four years now and I have always found his knowledge of the
R&M e-bikes amazing .
Adam is very helpful and has done a lot to improve the service at Greenaer.

I have done over 12,000 miles on my R&M Delite. Every service I received in Greenaer, Pearse Street, has been top-class. I crashed the bike on a wet road recently and Nick and the lads did an exceptional job to get it back running like new again. I have always found them conscientious and professional. I trust them with my bike.

Management personnel should work on their attitude. One would not want to consider this company anymore after the encounter with arrogance of their managers.

I recently purchased the Moustache Lundi 27.1 (curry colour) from Greenaer’s shop, Cork.
The assistance I got from Pierre with my zillion questions was second to none. He had loads of patience, no query was too small. He is extremely knowledgeable and it’s easy to know that he’s passionate about all things e-bike and bicycle related.

I am so thrilled with my new e-bike. I know it’s a great product!

If you’re thinking about getting an e-bike, I’d highly recommend that you speakto Pierre in Greenaer’s Cork office. You won’t go wrong!!

GreenAer always offer great service. Manny was very knowledgeable and very helpful. He got the issue resolved quickly and was very thorough.

Great service when you buying a bike but awful after sales service - actively disinterested in any after sales service or even common basic customer service.
When you spending so much money it’s disappointing to have such poor follow up. It’s poor from a sales perspective also as we are in the market for a second bike for my partner but will be looking elsewhere to somewhere who will provide even basic after sales service. My advice would be go elsewhere to a company that appreciates your business.

Had both of our e-bikes serviced here (Sandtford) in the past month and these guys really did an amazing job. Above and beyond, going to extra trouble to get the best possible result despite a few tricky issues. No mystery why they’re booked up.

Thanks!

Recently bought a R&M bike from GreenAer. Fantastic service from the staff in Sandyford. They really are experts in their field and really helped guide me to find the perfect bike for me. I also really appreciate Emanuel building my bike ahead of schedule so I could have it for the weekend. He also gave me great advice on how to maintain my new bike. I would highly recommend going to GreenAer for excellent service and sales! They really are the best in class. Thanks again guys

Had a puncture repair dealt with very promptly and efficiently today. Emmanuel was very nice, informative and helpful and got me sorted in no time.

Utterly Disappointing!!!!, no improvement to brakes no evidence of service being done. Bike the exact same as we left it. Squeaky breaks, loose bolts and a saddle that won’t stay up. RUDE and sarcastic staff won’t be going back other than for a refund

Terrible service. The staff there left our bike with multiple bolts loose or falling out AFTER the service. This put the lives of our children who sit in the seating space at risk. I brought the bike back for another service and once again they failed to check the brakes leaving them squeaking loudly. On both occasions their staff have been rude and dismissive. DO NOT DO BUSINESS WITH THESE PEOPLE. Go somewhere else where customer service and safely are actually prioritised

What has happened Greenaer? The shop used to be a great bicycle store and lately its service and customer care has gone way down. They don’t seem to be interested in the customer and their prices have rocketed for servicing. I recently dropped in my ebike for a service at 9am in the morning and assumed would have it-back that evening.. luckily I called them to be informed it would be the next day. After a month the bike’s performance has reduced and it has become noisy. I’m thinking of buying a new ebike and on this occasion it will not be purchased from Greenaer in Magennis Place.