kumabikes.com Opiniones 109

Staff were very helpful. Happy to talk me through each bike and let me take them out for test rides.

Great friendly service. Good communication regarding collection of bike etc. The bike itself is fantastic. Would highly recommend.

Helpful, friendly staff. I bought the R1 and it’s a lovely ride. I like how it is easy to cycle when battery not in use. Easy to handle. The book supplied seems to be generic information, might be an idea to have a specific book for each bike type. Small point; why not have a strap on carrier. Thank you Rathgar Kuma.

Eoin was very helpful and appreciated him explaining the Bike to Work Scheme, as I was buying a bike to commute to work.

Electric bike service. On the way home I realised the handlebars had not been tightened and when I turned; the bike went one way and handlebars went the other. Luckily I wasn’t going too fast and could stop/didn’t fall/didn’t hit a car, or even luckier I didn’t have the kids on the back or it could have been a very different story. Very dangerous mistake. Very lucky not to be seriously injured.

Suits bike grand

Genuinely great experience with Kuma Bikes from start to finish, and a special shout-out to Shane Healy who looked after me the whole way through. Quotes came back quickly with no chasing required, and Shane took the time to properly explain my options and how to maximise my employer's Bike to Work Scheme, which made a real difference in landing on the right bike. Ordering was seamless and stress-free. Thanks Shane — would absolutely recommend Kuma to anyone looking to use the scheme.

staff were extremely helpful and knowledgeable

Very friendly helpful staff, was given excellent info about the bike but didn’t feel like a hard sell . Was encouraged to go out on a test cycle.
Love the bike so nice to cycle

Great service and very knowledgeable! I am delighted with my new bike. Was exactly what I was looking for!

Next level customer service from all three of the employees with whom I interacted (Josh, Shane and Fergus). Extraordinarily helpful. The third Kuma bike we have purchased. Greatly impressed by all three bikes and it’s a pleasure to support an innovative Irish company.

The bike is fantastic. The customer service even more fantastic.

Orderd a part and it arrived within a couple of days

I had my bike a week and wanted to see if the bike was working ok as I found that the electric part of the bike wasn’t working the way it should be and if the brakes could be improved. I also asked to put a water bottle holder onto the bike.
The bike was in a week and they said it was working fine. I thought the brakes could have been adjusted to make them work better but hadn’t been touched. The water bottle had to also added while waiting as it hadn’t been put on. When I eventually got the bike there was a noise coming from the pedals so I brought it back and waited for an hour and a half but they couldn’t sort the problem so I was given a temporary replacement.
I think this is a poor service. They had the bike for a week and I got the bike back with faults.

Delayed repair.

I called into the Cork shop and the first person I spoke to was Colin.Me been a 70year young pensioner he was very helpful, showed me my best options and let me test ride a couple of bikes. I was very happy with the bike and the service so I put down a deposit and returned the following day to collect my new Kuma bike.I have it over a month now and am delighted with it.Its also a great piece of mind to have the Kuma guarantee and after sales service.Thanks again Colin👍

Fantastic bike, efficient purchasing process, good staff

Great Experience. Really Nice Service.

I highly recommend Kuma bikes Dublin. From the moment the process started to the very end their service has been amazing. Every question was answered promptly by email. It's been the best customer service experience I've had in years. Thanks Kuma bikes!!!