I placed the order with Green and…
I placed the order with Green and Gable, they processed the order and took the payment, but then I heard nothing more from them. It was the original manufacturer who called about the delivery. I would go directly to the manufacturer I future.
Respuesta de Green & Gable
Hello Iain,
Thank you so much for taking the time to leave a review, we really do appreciate it! We’re so glad your order arrived safely, and we hope you’re absolutely loving your new piece.
This item is a high-quality, made-to-order product, crafted especially for you by the maker and delivered directly from their workshop. Many of the pieces in our collection come straight from the artisans and specialist makers we partner with. That’s how we’re able to offer such beautifully made, unique products, and it means your item travels the shortest possible route to your home. Because the maker handles the final delivery, they contact you directly to arrange a convenient time.
We’re sorry we didn’t keep you more updated along the way, and we’ve taken your feedback on board. We’d love to keep you in the loop more closely in future so you always know exactly where your order is up to.
When you order through Green & Gable, we’re here to look after you from start to finish. If you ever have a question or need help with anything, just get in touch and we’ll be very happy to help.
Thank you again, Iain, and we hope to see you again soon!
Warm wishes,
Damaris
Green & Gable