GrensonOpiniones 

Ordered 2 weeks still not packed or shipped. Customs service only sends generic response confirming order.
Total scam

Another 1 star review for awful customer service.

I love the ethos of Grenson. Who wouldn't go for a heritage brand, quality manufacturing and timeless design?

Sadly I have no idea what the product is like. Grenson have cashed the cheque but failed to deliver the goods. The website is so poor that the customer service page is consistently down. And now I can neither log into my account nor reset my password as that functionality is bust too.

I'm reduced to howling into the void of social media to try and get anyone in the company to communicate!!!

Come on Grenson, all I want to do is buy a pair of shoes!!!!

I have owned a pair of Grenson sneakers for two years now and they have been through hell and back with me through 2 house moves and a renovation. Last month I decided they needed a new sole and a bit of TLC so remembering that one of the reasons I bought them was that they could be resoled (sadly only once) I ordered a rebuild through Grenson.
I am really happy with the results they have been much more than just resoled and while I can’t say they look like new, they are blue suede and therefore perhaps not as robust as a full grain leather, they look great and I’m hoping to get at least another 2 years out of them because they won’t have to survive through building site hell this time.
The service was also really good they communicated at every stage very clearly and despite suggesting a 4-6 week turnaround I got them back in 2 weeks.

I ordered the Susanna loafers online and was initially really pleased with them. The design is beautiful, the leather looks great and was easy to break into and I feel very comfortable.

Unfortunately the glue started to get undone about a month after purchase. I only use these shoes once or twice a week and primarily as office wear. Even so, that’s too early for any shoe to fall apart but this is especially unacceptable for £195 shoes from a company branding itself as historically skilled shoemakers!

I made two requests for refunds online within the past 3 months which have never seen a response.

I don’t know if it’d be a different story in a physical store but I definitely won’t be buying from them online again. It’s a shame as I do like a lot of their designs.

Boots broke in <6m.

Cost was £140 (in the sale). Repair offered by Grenson - caveated that it might be unsuccessful, and no refund would be given - was £165.

Certainly the quality of these shoes does not warrant the current retail price of £335. Shameful.

Recently bought a pair of white sandals - the queenie. Really nice quality and customer services super helpful when there was an issue with the order. Thank you so much.

Grenson Shoes Quality Style Designs delivery spot on 24 hrs Nationally very happy to buy souch a great brand Made in England boots n shoes definitely I'll recommend Grenson

Dismal returns process. Emails and messages ignored. Section 75 chargeback is the only way to deal with this lazy business.

I ordered a pair of boots which I had to pay for next day delivery (no other postage option available or offered). After 3 days I contacted Grenson for an eta and was sent an email showing their terms of sale and that during peak times next day delivery cannot be guaranteed (why force people to choose it then?) checking the terms and delivery is rather misleading compared to what they are advertising. I sadly had to return the boots as they were too big on me. The return was processed promptly except the postage fee for delivery of the parcel to me was deducted. This is in fact in breach on the consumer contract regs 2013. I have emailed them and they haven’t bother to reply or action. I will get my money back but now, I will be letting everybody know what terrible customer service and underhanded business ethics they operate with.

I’ve had a few pairs of shoes now from Grenson. I’ve always had great service. All the shoes have been just right for me. Buy British 🇬🇧 and keep companies like Grenson in business. Thankyou teamgrenson 🫶

I take a size 6.5. Because Grenson do not sell half sizes in the trainers I was interested in I ordered a 6 and a 7.
I didn't receive the welcome discount. The only way I could find to contact them is the web form (in my view web forms are used by companies who wish to keep their customers remote and deprive them of a record of communications). Sure enough I got no response at all. The size 7 fits best but arrived with one size 6 insole and one size 7 insole. The insoles actually look as if they've been used! I have tried to contact them again to put these things right. I hope they respond!!! Their returns policy is challenging. Generally not a very positive experience thus far. I hope the trainers prove worth the bother, but as things stand I can't recommend the Customer Service.

NE PAS COMMANDER qualité et service…
NE PAS COMMANDER qualité et service client lamentable achat d’une paire de chaussure de pres de 450 euros le rivet se detache apres quelques mois a fuir service client refuse de remplacer ou reparer A FUIR TRES MAUVAIS

DO NOT ORDER poor quality and customer service purchase of a pair of shoes for almost 450 euros the rivet comes off after a few months to leak customer service refuses to replace or repair AVOID VERY BAD

I had an unfortunate experience purchasing a pair of Grenson Boots from another online retailer, and James and the team at Grenson really went the distance to help out and get me a new pair of boots. I really appreciated all the effort they put in and I purchased a replacement pair from Grenson at their Jermyn Street Store. The quality was so good, I then even bought another pair! Thank you, I'm really happy with my new boots :)

Keep your receipts forever. If you have an issue with the quality you won’t get any help without your proof of purchase. Even though the claim is Grenson has been manufactured in only one factory on the planet 😂. Not helpful at all even though the fault in your design makes my £450 boots unwearable. Had to take them to a local craftsman to fix for £20. What a shame…

I bought boots, comfortable and comfortable. The toe is a little worn. Everything else suits. Inexpensive, good shoes

Bought shoes here at a discount. Very comfortable, I wear the second season. But the prices are very high.

Great service! If you need a professional consultation - you should visit this store. Yes, the price is high, but the quality is worth it.

Not my first purchase and won’t be my last. Lovely shoes, great communication and arrived the very next day.

I purchased 4 pairs of shoes from Grenson's website, Two pairs I have worn and two pairs are unworn still in their original boxes. I bought these shoes just before the first Covid explosion, I was rushed into Hospital with a life threatening condition, I had two operations and I was in Hospital for almost 2 months, following my discharge from Hospital I spent almost 2 months recovering but I was unable to walk properly at that time. I wrote to Grenson's customer care explaining my position and was told quite coldly I had passed the company 30 day exchange policy and there was nothing they would do regarding an exchange, I followed up with two letters to Miss Little at the Grenson offices, I did not get a reply despite the fact that both letters required a signature from Grensons which following my checking with the Post office it was confirmed the letters had been signed for. I then wrote another letter to Mr Hutchings again with a signature being required for the letter yet again no reply. These are truly heartless people how I was meant to return the shoes when I was very ill in \Hospital is a mystery. The shoes indeed all 4 pairs come up way, way to big, this model the "Lloyd" is Grensons showcase shoes and they have not changed style in years, I bought a black and brown pair size 8 I need size 7. Need these heartless people to think again and do the right thing.
Any suggestions very happy to hear from you.
Bill Chamberlain

I love my Grenson shoes/boots. Expensive but fantastic quality and always look brilliant.