I came in for my suit and asked if he could also provide suits for the groomsmen(7). He said no problem and made it possible. All of the suits, including my own were tailor made to perfection. Also hi... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The swiftness to adapt to the situation surrounding the need for a suit?! WAOW!! I came in with the need for a suit for my wedding in 2 days and as shocked and surprised he was🤣 he did al he could to... Ver más
Het avontuur samen met mijn stiefvader mogen aan gaan , zoekend naar een trouwpak . Gideon heeft ons hierbij geweldig geholpen , gideon is hierbij sociaal/geeft zijn eerlijke mening en vervult de... Ver más
Vraiment rien a redire nous avons etais très bien accueilli ,a l ecoute très sympathique les costume sont tous incroyable il y a un large choix et la qualité irréprochable merci beaucoup
Información sobre la empresa
Escrito por la empresa
Our suits are made from the highest quality fabrics for every man who wants to feel special. Furthermore, what really make us stand out is our exclusive customer service.
Información de contacto
Otto Veniusstraat 32, 2000, Antwerpen, Bélgica
- 0032465134475
- info@grogostore.com
- grogostore.com
4,6
Excelente
191 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Customer service was great and delivery…
Customer service was great and delivery was fast! I highly recommend this brand! 🔥
10 de agosto de 2022
Opinión espontánea
Respuesta de GROGO
Thank you samuel.All the best with your event king 💥👑
Great!
Thanks to Gideon for being very engaging owner and also availing himself for any questions I may have.
3 de agosto de 2022
BEAUTIFUL THAN ON THE PICTURE
I like the quality of the suit and the delivery was fast.i will be back for another purchase.
Thanks grogo.
4 de junio de 2022
Up to know I didn't receive the order
18 de mayo de 2022
GROGO has amazing quality and customer service
GROGO products have amazing quality and the customer service is really great. I will happily return to the shop. I give this store 5 stars and recommend it to everyone who is looking for a new suit. The prices are amazing too!
5 de mayo de 2022
Opinión espontánea
poor customer service
24 de abril de 2022
Opinión espontánea
I was there for my suit for an event…
I was there for my suit for an event but never got the suit because the size was different and he was no where to be found to make it up to me.I wanted to help an African business but not again..I needed this suit for urgent program.. I'm not coming back.Poor customer relationship.
23 de abril de 2022
Opinión espontánea
Respuesta de GROGO
Greetings sir,kindly be honest,You never bought a suit from us.In our system you came to pick a suit for your friend in Italy.You requested a tuxedo pants changed for you and delivered on the same day.You left in a rude way because you wanted the suit shipped for free to Slovakia.
We kindly ask you to be honest and be true to yourself too.Thank you
He never gets the order right.Instead…
He never gets the order right.Instead of him making sure existing customers have top notch service, he's out there chasing the new ones and when they become old clients he'll treat them like same way and the cycle continues.He doesn't care if you have the right order and just interested in making money. Very poor customer service experience.
23 de abril de 2022
Opinión espontánea
Dropping calls on your clients when…
Dropping calls on your clients when they need clarification on agreements made prior really isn’t it, especially when Tha miscommunication came from your outfit. You need to work on your customer experience.
21 de abril de 2022
Opinión espontánea
Respuesta de GROGO
Greetings Mr Twyla Studio,
It’s always our goal to work on our customer service.We always aim to achieve over 96% customer service with our clients hence the growth of the brand and happy customers worldwide.However,We don’t have you in our system as client,we clearly hope you are not part of group who because of our growth of the brand are jealous and doing everything possible to bring us down.We are here to serve a generation with full happiness as we always do worldwide.Looking forward to hearing from you whenever if we are wrong..
Kind regards,
Scam
Poor customer service,very rude,in short it’s more like a scam page,everything on the site is not real and you have to pay for alterations and shipping meanwhile it’s stated clearly that it’s free shipping,you gotta come clean if you doing legit business.
20 de abril de 2022
Opinión espontánea
Respuesta de GROGO
Greetings Mrs. Afia,
In our system your husband visited and chose from our physical shop in Antwerp and asked additional services to be altered to his size for him..All these are already done without full payment of alterations done..
Your husband to be asked it to be shipped to a new adress without paying for it.
This isn’t done by our company,Suits ordered at the shop has to be paid for the third party to be shipped at any chosen adress ..
We hope we informed you sufficiently…
Kind regards..
Poor customer service
20 de abril de 2022
Opinión espontánea
Respuesta de GROGO
GREETINGS SIR,we are very sorry to hear about that you weren’t satisfied as all our other clients were,Can you please send us your order number so we can follow up please?
Looking forward to doing our best for you sir..
I decided to go with him to help a…
I decided to go with him to help a young Ghanaian business thrive but my mistake.He's disrespectful.No customer etiquette. No wonder our business collapses prematurely.
19 de abril de 2022
Opinión espontánea
Respuesta de GROGO
HI JAMES, we do clearly advise to be honest in reviews….You chose a suit at the shopand you requested to be altered to your body size…These extra services were done even without full payment..
You later onrequested us to ship to Slovakia without not paying for the shipping fees.we are here to help always as we always do but not to be taking advantage of.We stand for truth and always do..Still wishing you the best in everything.
Kind regards🙏🏿
Grogo products are quality
Grogo products are quality, they also have time to chat with you, and serve you better, i love grogo.
Grogo the best.
16 de abril de 2022
So far I'm very satisfied with the…
So far I'm very satisfied with the customer service and response of Grogo... waiting on my package to come through...
10 de abril de 2022
Great quality suits.
28 de marzo de 2022
The suit was excellent
11 de marzo de 2022
Excellent customer care
They make sure you are satisfied before shipping your suit...perfect fit. Excellent customer care.
5 de diciembre de 2021
Very very unprofessional
Very very unprofessional. pull up your socks. Customer satisfaction is key but you rather have the money and leave the customer unsatisfied. Over promise and deliver below average. Place not worth visiting again. BEHAVE☹️☹️
16 de octubre de 2021
Opinión espontánea
Respuesta de GROGO
Greetings JM,
Looking at our customers list,we never had you as client with the name delivered here..We will love to make you as happy as all our clients feel..Thank you and feel free to contact our customer service line 0032465134475 if you have further questions..
Yours truly,
Worse experience ever
Worse experience ever, not keeping appointments dont listen to the problems, act as if they did nothing wrong and then after its fixed they let you pay for that yerself too!
If i could give less then 1 star i would
11 de septiembre de 2021
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.