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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Honestly the worst experience I’ve had with hair. Closure knotted up so bad and when I was try to detangle it split in half. Bundles shedded like crazy. Definitely not raw hair. Customer service atroc... Ver más

Valorada con 5 estrellas sobre 5

I am beyond impressed with the Vietnamese straight bundles I purchased! The quality of the hair is absolutely top-notch — so soft, silky, and natural-looking right out of the package. I decided to d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

HAIRVIRGINITY is my favorite hair brand! I’m already on my third purchase: I started with a straight frontal and 3 bundles of Burmese hair (my all-time fave), and now I’ve ordered a HD fronta... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quite expensive but the joy from receiving good quality hair is unmatched. Its actually worth spending the money with hairvirginity than risking other companies that send rubbish. I just bought a bun... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de extensiones de cabello
  2. también en la categoría
  3. Mayorista de productos de belleza
  4. Proveedor de productos de belleza
  5. Tienda de artículos de belleza
  6. Tienda de pelucas
  7. Tienda de productos capilares

Escrito por la empresa

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

285 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 77% de las opiniones negativas

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4,2

Todas las opiniones

(285)

49 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Ordered a small cap and what i received…

Ordered a small cap and what i received is extremely big. Looks unflattering

28 de junio de 2024
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Respuesta de HAIRVIRGINITY

Hello Nikita

Thank you for your email. We always ask our customers to reach out to us first if there are any issues. Upon checking your order, the correct size was ordered in for you as per your request, but we'll be more than happy to look into this for you if you can send us an email.

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

I’ve been buying my hair extensions…

I’ve been buying my hair extensions from Hair virginity for some time now and I couldn’t be happier with my purchase. Navigating their website is always a smooth experience and descriptions made it simple to pick up exactly what I want.

The extensions themselves are fantastic but what stood out to me was their customer service. I had a couple of questions, and they got back to me promptly with helpful advice. It's clear they care about their customers.

Overall, Hair Virginity has become my go-to for hair extensions. The quality and service have really exceeded my expectations. I Highly recommend! I’ll definitely be coming back for more!

7 de junio de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Ronke

We're really grateful for your review and your continuous support as a loyal customer! We hope we can continue to meet your expectations and we hope to have you again soon!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Customer service is top notch

Customer service is top notch. Will definitely purchase from here again!

24 de junio de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Mary,

Thanks a lot for your review!! We were happy to be of service and we hope to have you again soon!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service! Good quality hair, hair feels nice, soft and thick. Real RAW hair. Such a great customer experience. Will always recommend Hair Virginity!

22 de febrero de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi A

Thanks a million for your review! We're really happy that you're pleased with the hair and service!! Hope to have you again soon!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Double Drawn range is the best I've come across in London so far..!

Their Double Drawn range is the best I've come across in London so far..! Really good quality and thickness for double drawn. Seeing some of the other reviews makes me wonder if people actually have a fair expectation with their purchases especially when all the info is online? You must care for your extensions ladies lol. Anyways, keep up the good work! My stylist was amazed at the quality and said she will be adding you to her vendor list!!

3 de junio de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Miss TB

Thanks so much for taking the time to leave us a review! We're glad both you and your hair stylist were happy and we're sure we'll continue to supply the best quality!

- HAIRVIRGINITY x

Valorada con 2 estrellas sobre 5

A complete disappointment!

I was sooo disappointed in the quality of hair provided. The hair that I received was most certainly not raw hair. The bundles were actually good and good quality but they were definitely processed and definitely virgin hair as opposed to what it was sold as… Raw hair. The closure completely broke my heart. My stylist went in as normal to bleach the knots (which took several attempts) and wash and the closure began to fall apart. It became super corse in texture and needed so much product and work for it to be nearly presentable. This hair was purchased for my 30th birthday and I had a flight to catch same day so replacing wasn’t even an option. To make matters worst, they said they deliver next day and it wasn’t delivered next day…. Safe to say and it breaks my heart because I had really high hopes but I will not be repurchasing nor recommending.

28 de mayo de 2024
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Respuesta de HAIRVIRGINITY

Hello Adeola

Thank you for your review and we're really sad to see you haven't had the best first time experience. Within you order, you purchased our SD Indian straight 12" bundle + 6x6 hd closure. We can assure you our straight hair is not virgin and is indeed raw without any steam processing which is why we do not offer 'Bone Straight' hair.

In regards to our next day delivery service, you placed your order on Sat 25th May after our cut off time. Mon 28th May was a UK Bank Holiday so the soonest we could physically dispatch your order was Tues 29th May which is why it was then delivered on Wed 30th May.

Lastly, we completely understand that you still needed to instal the hair due to time constraints but we definitely would be happy to still look into this for you if an item has a quality issues as long as you get in touch via email first.

We're really sorry and we do hope we can resolve the Lace closure issue for you.

- HAIRVIRGINITY x

Valorada con 1 estrellas sobre 5

THE HAIR STINKS! AVOID AVOID

Bought three different types of bundles all three had a foul smell that did not come out no matter how much washing, conditioning, baking soda, vinegar, vodka, fabric softener etc I used to clean it. Terrible customer service and refused to give me a refund so I have wasted over a thousand pounds on this terrible hair that I cannot wear because it smells so bad.

23 de junio de 2023
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Koko

We cannot find any orders under your name to address this issue. Can you please provide us with your order number or email us so that we can look into this for you as our hairs will never need so much effort for cleaning neither do we recommend using vodka, Fabric Softner, Baking Soda or Vinegar to wash hair - Shampoo and Conditioner alone is enough. We look forward to hearing from you.

Valorada con 1 estrellas sobre 5

40” Peruvian hair

I have been buying my hair for more then 2 years now I have never experience a such a frizzy hair from hair virginity. I have always ordered Malaysian hair and I have never had this problem. When I contacted virgin hair to find out why they have stop doing the Malaysian hair they told me that Peruvian hair is similar which is a lie nothing compare to the Malaysian good quality. This time I got 5 packs of the Peruvian hair and I feel like I’ve wasted my money. I don’t recommend this hair is very frizzy they need to bring the Malaysian quality, otherwise they going to lose a lot of customers.

21 de junio de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hello Sara

Thank you for your review. As a long time customer, you know our high quality standard and how much we value you as a customer. We always welcome space for you to contact us first for a resolution via email. Our Malaysian origin was our least sold and we can definitely confirm that our Peruvian is largely similar in character and quality overall. We only want the best for our customers and we hope customers can give us a fair chance to resolve any issues first before leaving reviews that will hurt us more.

- HAIRVIRGINITY x

Valorada con 2 estrellas sobre 5

Hair not as advertised...its way to…

Hair not as advertised...its way to brown and when it was refunded to me the process was so long-winded unprofessional and made you feel fraudulent for buying their products when they were the one that duped me with an inaccurate representation of their hair. Refunded me at 70% of money I paid too

30 de mayo de 2024
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Respuesta de HAIRVIRGINITY

Hi Marcia

Thank you for your review. We state online that becayse our hairs are raw, customers cannot specific what colour our hairs come in but they will be 1b brown instead of black. We're sorry that you felt the return process was long winded but we do make clear that custom made orders such as your Seamless Clip In extensions will be subject to return fees of 15% - minus your postage delivery label which is all that you were charged before your refund.

- HAIRVIRGINITY x

Valorada con 4 estrellas sobre 5

Happy with my purchase

Happy with my purchase. Quality hair, secure. Fast delivery on customised wigs.The natural colour 1b was a little too Auburn for me, I had to bleach the knots and die the hair darker, But overall, a good purchase and would definitely recommend and purchase from again.

28 de mayo de 2024
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Respuesta de HAIRVIRGINITY

Hello Ris

Thank you for taking the time to leave us a review! We're really glad you're happy with your new unit!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Chilee The Quality!!!

Chileeeee, this hair is not to be played with, the quality of the double drawn bundles go crazy, chile this hair deadass got me feeling indian. Will definitely be buying from here again and i recommend you get to it girlies.

7 de junio de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Tasha!!

We loved reading your review and we're glad you're pleased!! Can't wait to have you again soon!

- HAIRVIRGINITY x

Valorada con 2 estrellas sobre 5

Order at your own risk

I ordered three packs of Yaki straight Peruvian hair, totaling £345. What I received were three bundles with different textures: one being Yaki and the other two being straight. I enquired and was offered an exchange, which I initially accepted. However, upon receiving the exchanged hair, I realised that the hair quality is indeed very poor, especially for the price. The hair feels like straw, essentially. Originally, I wanted a refund but accepted an exchange instead. Honestly, I regret not insisting on a refund. So much has gone wrong; I even had to cancel a hair appointment because I wasn’t sent the correct texture initially. Although the customer service is responsive, the product itself is severely lacking. This entire experience has been extremely disappointing.originally I had ordered from HairVirginity because I saw how amazing the girls on their instagram looked, a lot of them being influencers. I’m finding it hard to believe that the same hair I received is the same hair the company sends influencers.

29 de mayo de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Gloria. Thank you for your review. Yaki Straight hair is always much more coarse in texture and once co-washed, will definitely soften even more. We're sorry that you are not happy with the hair and we do accept returns online. We ensure that we serve all our customers equally and influencer also do pay for they hairs. We do not offer different grades/ quality of hair and would like to reassure you that all hairs are from our same trusted suppliers.

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

The best hair company!

They were very polite and helpful when answering questions I had about my order. The hair is AMAZING and worth every single penny I spent. You can tell it is real raw hair with no synthetic mix, it feels and looks so beautiful. Definitely found my new hair vendors 😍

22 de mayo de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hey Shainey!! Thank you so so much for taking the time to review our service and hair quality! It's great to know you're loving your order and we can't wait to have you again soon!!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5
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Respuesta de HAIRVIRGINITY

Hi Yasmine,

Thank you so much for your review. We're glad you're happy with our fast delivery and hair quality! Can't wait to have you again!

- HAIRVIRGINITY x

Valorada con 1 estrellas sobre 5

If I could give any lower I would

If I could give any lower I would, the “raw” hair I’ve received is far from real raw hair. My tapes are not only thin but covered in split ends. The hair was supposed to be DD but is extremely thin. I have tried to email but no response. The refund process is complicated aswell. Definitely would not recommend to anyone at all.

29 de abril de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Dominika,

We're really sorry that you are unhappy with your 150g tapeins. As explained via email, in regards to the ends being a little thinner, this is still perfectly normal in double drawn hair but we can assure you the ends still remain at a fuller percentile than our single drawn suppliers.

- HAIRVIRGINITY x

Valorada con 1 estrellas sobre 5

Hair is NOT virgin / raw

Poor hair quality. Ordered Brazilian hair but it looks like it’s blended with fake hair. There are red strands in it and the hair has split ends. For the price I paid (over £400) for closure and three bundles, it’s NOT worth it. I’ve bought cheaper hair from Aliexpress which was better quality. I’m not happy I wasted so much money and do not recommend anyone to use this company. The only nice thing was the box the hair came in. I’m very disappointed and feel robbed.

3 de marzo de 2024
Opinión espontánea
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Respuesta de HAIRVIRGINITY

Hi Mary

Thank you for your review and we're sorry to see that you're unhappy. We always encourage customers to contact us first to see if we can resolve the issue. Please do send an email and we'll look into this for you.

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Please I need 1million stars Infact…

Please I need 1million stars Infact uncountable starts
Hair virginity is a very good store that sells good hair and respect and values customers choices
Delivery was something else
I was to use that hair on 1st of March
I was so scared because one shop disappointed me
But hair virginity came to the rescue on that same day they sent my beautiful frontal
Thank you so much
I have referred people they are coming and I slayed it so well
Quality hair
Thank you so so so much.
So space to upload how I rocked my hair
Thank you Amazing hair virginity.

29 de febrero de 2024
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Respuesta de HAIRVIRGINITY

Hi Izunwankwo! Thank you for such a heart warming review! We're so glad you trusted us to come through for you!! Thank you for all the referrals too! Hope to have you again soon!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

A** Star Hair

The quality of the hair, is of an amazing grade and the weft was thick.
The next day delivery was as god send and it arrived right on time.
Definitely will be ordering again in the future.

28 de febrero de 2024
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Respuesta de HAIRVIRGINITY

Hello

Thank you so much for leaving a review for us! We're so happy you're pleased with the quality and delivery service!

We're excited to have you again soon!

- HAIRVIRGINITY x

Valorada con 5 estrellas sobre 5

Great quality hair

Great quality hair. Fits perfectly

2 de febrero de 2024
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Respuesta de HAIRVIRGINITY

Hi Nay!

Thanks so much for your review!! Glad you're pleased!!

- HAIRVIRGINITY x

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